"KC Computers are the best! I wanted to replace my old machine with all newer technology (I had been working on an old IDE, AMD athlon XP machine)and Kevin at KC was most helpful. He didn't try to ram things you didn't need down your throat and really works with you so you can get just what you want. If you're on a budget, like I was, Kevin makes suggestions on what choices you have in selecting hardware/software to go into your box that fits your budget yet you still get a great PC.

Kevin answers every email question you send and really works with you. Shipping is quick and the product built is excellent. Screw Dell, HP and the other big names! Want a good product with great customer service then choose KC Computers for your next box!!"

"My old box died and I needed to build a new one that would work with my five-year-old Seagate Barracudas (ATA), my Matrox Millennium G450 (AGP), and Linux. Two pieces of old tech and a non-mainstream OS. I guess I could have figured out what to get eventually, but it would have taken forever.

I emailed KC and they quickly replied with the specs for a custom PC that fit my needs. They answered all questions promptly and helpfully, and when the resulting system turned out to cost more than I could afford right away, had no problem with waiting (over two months as it turned out).

The system works great. Kudos to KC!
"

"I recently helped my brother purchase a machine from KC Computers after hearing of the company here on ResellerRatings.com.

The sterling reputation they enjoy here is well-earned. Kevin is knowledgeable, helpful, and patient, and his responses to my numerous E-mails were always very timely. With his help, it was easy to assemble a computer that fit my brother's performance requirements and budget. It was built and shipped quickly, and worked fine right out of the box.

The selection of parts available is most impressive, and although the prices are higher than you'd pay at a dealer like Newegg, the difference is offset by the fact that there are no separate charges for assembly, testing, and (most importantly) technical support. I'm sure anyone who's suffered the ordeal of trying to get adequate customer service from a major PC manufacturer will agree that having someone like Kevin available to help you through any problems that may come up is worth the extra cost.

I will definitely be recommending KC Computers to any friends and family who are looking to buy a new machine in the future."

"They did a great job start to finish.
Helped me build the pc I needed, with great suggestions, even helped me avoid getting things I did not need. Was build and shipped very fast. Arrived to me working out of the box the first time!"

"EXCELLENT SERVICE!!!
KC-Computers has by far the BEST customer service I have ever received. They give you the best treatment even before you are interested in buying something from them, and even offer you alternatives if there's a piece of hardware you might not need. They truly care about their customers. I have yet to receive my computer but they have kept in touch with me throughout the entire order process and tailored my PC precisely to my needs.

Edit:I received my computer on time with only 1 delay due to a lack of motherboards from their suppliers, but they were quick to get replacements and notify me of the delay. Upon arrival it looked excellent and worked flawlessly out-of-box. They even included PassMark's Burn In Test. So far, there has been nothing wrong with the PC and it's worked beautifully. Thanks a lot KC-Computers! I'll definitely be buying from this company again."

"Great experience! KC Computers quote beat competing quote by $400, and provided excellent service before and after the order. From beginning to end, quote, questions, and concerns were addressed by the Kevin the owner proptly and even after hours. I read many of the positive reviews before I ordered and ended up they were true!"

"Great experience. A friend helped me figure out what I needed and we went on line to configure the computer. Because we had a couple of questions, we called KC Computers, talked immediately with a human being and got detailed answers to everything we asked. I placed the order over the phone, the computer arrived as promised five days later, it set up without any problems and has worked flawlessly ever since. I have been very pleased with the experience and would recommend KC Computers without hesitation to anybody."

"Excellent communication, both before and after the sale. Once my needs and wishes were established, I received a quote, which I accepted. Some parts were not in stock, but they were ordered promptly. Putting the machine together took a few days longer than anticipated, as they were quite busy. Packing was very secure, and luck had my regular UPS delivery person on duty, who handed the package to me rather than throw it on the doorstep and run. There were a couple of issues (like a defective memory DIMM) but a new pair of DIMMS were quickly sent to me, without my having to first return the defective part. All throughout,
the owner, Kevin answered every e-mail personally and usually within a few hours. A very happy experience."

"I ordered a new computer from these guys, because I didn't feel like building my own. Kevin was helpful during the order process, he answers email quickly. The computer arrived and worked great. Thanks!"

"I recently bought a new computer from KC Computers. I had been a dedicated Dell consumer for many years. My recent experiences with Dell, though, lead me to look elsewhere for a reputable computer company.

I corresponded with KC for many weeks before purchasing. I sent countless e-mail. Response time was exceptionally fast. And customer service is unparalleled in my experience. I don't believe KC's flexibility and range of products and configurations can be found elsewhere. I think this truly is a one of a kind company.

I wholeheartedly recommend KC-Computers. And I would be happy to answer questions anyone may have regarding my experience (rlw520@gmail)
"

"You may find lower prices elsewhere, but the prices include free assembly and the buying experience was perfect. Owner Kevin Chalker will interact with you personally, and suggest alternative components meeting your machine requirements and budget constraints. I have been a Dell customer for many years, but my next computer will be from kc-computers."

"I had first contacted Kevin about a new computer in June..We must have had over 100 e-mails, as each time i had more questions. Early July we zeroed in on what would suit my needs and budget. I found a system i wanted built, but then Kevin told me the prices would drop on some of the AMD systems at the end of July. Finally he e-mailed me with the new products and the lower prices. After another 50 or so questions (he answered ALL in a very timely manner!)I placed my order. Everything arrived Aug 15, 2006. The building took about 6 days, then another week until everything arrived. It was packed extremely well. Nothing could move in any box!! I was leery about having shipped vs. just buying off the shelves. Got everything set up in no time, again had questions and Kevin quickly answerd them. He is very professional, and honest. I still had a few questions thursday which were very quickly answered. I would definitely purchase from him again. The slight difference in prices (higher), is worth it for the support and the quality. He could have talked me into spending another $500-$700.00 but he gave me options and also an explanation on why it was not necessary to purchase certain levels of hardware. Thanks Kevin!!"

"I ordered two PCs from KC-Computers. Kevin was helpful with the configurations for their intended use and users. One PC arrived in perfect working order. All questions that I had were resolved quickly and efficiently by email communicaton with Kevin. The other PC did not arrive in working order. It was a nuisance and I did get testy in my communications, but Kevin remained professional and went through the process to determine the problem. The PC had to be sent back, which was an annoyance. HOwever KC-Computeres discovered the problem, fixed it, and sent it back to my satisfaction. Once again, as I had questions setting this PC up, Kevin responded quickly and efficiently. I have bought PCs from the big companies and from entrepreneurial firms like KC-Computers. It is when thre are problems that good firms like KC-Computers shine and the failings of the giants become apparent. "

"Hello, everyone. I would like to tell you about my experience with KC Computers. I sent them a computer to repair that had broken down due to some overheating issues. I asked KC Computers to check and to replace any parts that had broken down due to the heat, with an added request to install some new graphics cards that I provided for them inside the computer, and to replace the old motherboard and the old sound card with some new ones that I requested, and to test out the whole system. I called Kevin, the owner, and explained my problem and my situation, and he was very helpful and courteous on the phone, telling me all that needed to be done, and everything that repairing my computer would require. He gave me an estimate over the phone, and told me all the instructions that I would need in order to ship the computer to him and have him repair it. So then, I shipped the computer to him, and after he received it, patiently waited for him to repair it. Soon after, Kevin and his staff began to work on it. They not only checked the entire computer out, and made sure that there were no other parts that were damaged or faulty due to the overheating as I requested, but they also installed the new graphics cards that I asked them to, and they also replaced the old motherboard and sound card with the new ones that I ordered from them, and also sent me back the old ones after they repaired the computer. Throughout the whole process, they kept me thoroughly informed and updated on the current status of the repair by e-mail, answered any questions that I had about the repair, fulfilled the special requests that I made regarding the repair, and informed me when they were done, and when the computer would be shipping back to me after they had finished repairing it. I was kept in the loop, so to speak, and was consulted often, and was a part of the repair process the whole time. Kevin, the owner, is a great guy. He is patient, courteous, thorough, and takes time to explain things, give updates on the status of your order, and takes the time to answer questions that you may have about computers in general and also about your specific order. I could not recommend KC Computers more highly, but you don’t have to listen to me, all you have to do is take a look at their rating. Their rating speaks for itself. Good luck with your business, Kevin. I hope that it stays successful, and that you get the customers that you need to remain in business, and that you stay in business so that we not-so-rich customers can always have a quality alternative to turn to for computer services besides the oftentimes no-so-nice, not quality-made, and overly expensive big boy companies. Its small companies like yours that prove that you don’t have to be a giant to be a good company and to do good work. Thanks again, Kevin.

8/2/06--I also have something else to add. Just after receiving my computer and testing it out to see if everything worked, I began the process of downloading and installing drivers so that my computer would have the latest drivers, utilities, etc., and everything else. Once I finished doing that, I tried updating the computer's BIOS on my own, but because I did not have enough experience doing that, I forgot to write down the motherboard's current BIOS settings before I updated it. Once I updated it, I found that the computer would not boot up. It kept on saying that there was a disk reading error, and would not go to the desktop. I immediately e-mailed Kevin in order to try and explain my plight, and he was very helpful in helping me to find my way out of it. After several days of e-mailing him back and forth and following his suggestions in carefully tinkering around with the BIOS settings, he helped me to diagnose the problem, and to correct it, and now the computer boots up to the desktop again. He did not have to do this, especially since my order with him was aleady completed, and I had gotten into that trouble with the computer refusing to boot up to the desktop because of my own fault, but he took the time to do so even though it took up extra time and effort he could have been spending with other customers. And now, thanks to him again, my computer is working again, and boots up to the desktop normally. I appreciate the time and effort you spent with me to get it working again, Kevin. Now that's great customer service, and the mark of a great company. "

"I have used kc computers numerous times and I am always very happy with their service. They have good prices, and they will assemble and test their stuff for you before they send it off.

I would recommend them to anyone."