"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"This is the second large purchase we have made with Joybird! Cant brag enough about it.
Keep up the good work and excellent customer service."
"Justin helped me pick out the perfect couch! Really appreciated his help. "
“We're thrilled to hear about your positive experience with Justin! Thank you for choosing Joybird. We hope you enjoy your perfect couch for many years to come!”
"This rug had a terrible smell as soon as I got it, and it was drop-shipped from Rugs USA. The chemical smell set off my cat who peed on the rug right away. What a complete waste of money. I wouldn't buy any rugs from Joybird."
“We're sorry to hear about your experience with the rug you received. It's disappointing to hear that it arrived with a strong smell and caused such an issue with your cat. We always want our customers to be satisfied with their purchases, so please reach out to our customer support team so we can look into this further and see how we can assist you.”
"Caitlin was a great help in picking out our new couch. Super patient and knowledgeable. "
“Thank you so much for the amazing review! We're thrilled to hear that Caitlin provided such exceptional service. Enjoy your new couch - we're sure it will look fantastic in your home!”
"First off- the couch is so comfortable and is beautiful. We absolutely love it. We didnnot mind the extended build and ship process at all. The white glove delivery service through la z boy was not ideal. The website said they would bring it inside and set it up and do any light installation which was not the case. They did not install the connectors for the sectional and left the cushions all over the living room. We managed to install the connectors but they are cheap plastic and do not actually keep the couch connected. We will have to buy something else and have zip ties in place right now. For as much as we paid for everything, they should have finished setting up the sofa. "
“We're thrilled to hear that you absolutely love your new couch! Thank you for sharing your experience with us. We appreciate your feedback on the delivery process and will certainly pass this information along to ensure a smoother experience for future customers. Enjoy lounging on your beautiful and comfortable couch!”
"We are very happy with the customer service we had from Stanley Lim at the Chicago store. He was very helpful in person as well as after our visit via emails. Our only disappointment and reason for the 4 stars was the unavailability of shipping to our home in (not rural) Northern Michigan . This means figuring out our own logistics for delivery and forfeiting the warranty. A huge inconvenience and a gamble for sure. "
“Thank you so much for your feedback! We're thrilled to hear that Stanley provided you with excellent customer service. We're sorry to hear about the shipping challenges to your area and we appreciate you bringing this to our attention. We'll definitely take this into consideration as we strive to improve our services. Thank you for choosing Joybird!”
"I had the best experience with everyone I worked with @ Joybird! Thank you so much to Calvin, who helped me tremendously with choosing the right color and fabric sofa. And the online chat representative was very helpful also! I cant wait to see it in person when it arrives (then either plan to purchase another one for the other side, or another modular corner to extend).
Thanks so much Joybird! I will be returning for more items for my home."
“We're thrilled to hear about your wonderful experience with us, and we're so grateful for your kind words! Calvin and our online chat representative will be delighted to hear your feedback. We can't wait for you to see your sofa in person, and we look forward to helping you with any future furniture needs you may have. Thank you for choosing Joybird!”
"It was great, as soon as we walked in it was a smile and hello, right away we were helped!!"
“Thank you so much for sharing your wonderful experience with our customer service team! We are thrilled to hear that you were greeted with a smile and received help right away. We strive to provide the best service to our customers, and we are so grateful for your kind words.”
"Slow checkout process, couldn’t just click one button and checkout easily had to go through multiple screen. Also had to restart process because affirm option was charging an interest rate until I went back and pre qualified. Why do you make it hard to give you money joybird? "
“We're sorry to hear about the inconvenience you experienced with our checkout process. We truly value your feedback and will use it to improve our customer experience. Thank you for bringing this to our attention.”
"Customer service fast and efficient, changing my order was a breeze thanks to the attentive team."
“Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our customer service team. We always strive to provide fast and efficient service, and we're delighted that we could make changing your order a breeze for you. Enjoy your new furniture!”
"Sara was super helpful responding to questions "
“We are thrilled to hear that Sara was able to provide you with exceptional service and assistance! Thank you for taking the time to share your feedback with us. We truly appreciate your support and are always here to help with any questions you may have. Thank you for choosing Joybird. ”
"Great service, experience, furniture, Jessica at the 14th St store in DC wa so helpful, ,made figuring out which pieces - sofas, etc, - to get super easy, highly recommend "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience at our 14th St store in DC and that Jessica was so helpful in assisting you with your furniture selections. We truly appreciate your recommendation and are delighted that you love your new pieces from Joybird!”
"Justin was the best! He took his time showing us everything in the showroom and different options for fabrics. The buying process was a breeze and he was constantly available (even on his day off!) to guide my decision making. Thank you Justin! You are the best :-)"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that Justin provided you with excellent service and made your buying process smooth and enjoyable. We'll make sure to pass along your kind words to him. Our team is always here to help, even on days off! Enjoy your new furniture, and thanks for choosing Joybird!”
"Attention to my needs. Thank you!"
“Thank you for your kind words! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and we are grateful for your support.”
"Appreciate your help on our request"
“We are thrilled to hear that we were able to assist you with your request! Thank you for choosing Joybird.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your amazing review! We are thrilled to hear that you have had such a positive experience with us and that you are a returning customer. We truly appreciate your support and we look forward to helping you with any future furniture needs you may have.”