"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"There were 2 guys and bother were nice and quick! Very helpful. "
"I am very excitedly awaiting my sofa! But I cannot possibly comment on service, which so far has consisted solely of my pressing the pay button. "
“We're glad to hear that you're excited about your new sofa! If you have any questions or concerns as you await its arrival, please don't hesitate to reach out to us. We're here to help and make sure you have a positive experience with Joybird.”
"The process to order was easy but we have not yet received our furniture or gotten any updates. "
“Thank you so much for your feedback! We're thrilled to hear that you found our ordering process easy. We apologize for any delays in receiving your furniture and lack of updates. Rest assured, we are working hard to get your order to you as soon as possible. Thank you for choosing Joybird!”
"Cae was so helpful and easy to work out, no pushy sales person here, she let me walk around and sit on everything at my own leisure, checked in but didn't hover it was great, also I was just so excited we finally got a store in Denver!
Lacey"
“Thank you so much for your amazing review! We are thrilled to hear that Cae provided you with excellent service and made your shopping experience enjoyable. We're excited to have a store in Denver and we hope to see you again soon!”
"Joybird refunded a portion of my order upon request since the item I purchased went on sale right after I bought it."
“Thank you so much for your amazing review! We are thrilled to hear that you had a positive experience with our price match policy. We truly appreciate your support and hope you enjoy your Joybird purchase.”
"Perfect experience every time! "
“We are thrilled to hear that you had a perfect experience with us! Thank you for your glowing review. We appreciate your kind words and look forward to serving you again in the future.”
"Spencer was awesome, we came in a few times trying to decide which sofa was for us. He let us know what sales were on, gave us time/space to think about options, very knowledgeable. The Best! "
“We're thrilled to hear about your positive experience with Spencer at our LA location! Thank you for taking the time to share your feedback with us. We're so glad that he was able to help you find the perfect sofa and provide excellent service. Thank you for choosing Joybird!”
"Furniture looks great, we will see when our sofa arrives. The service at the store in Austin at the Domain was bad. First of all we sat on a sofa and waited at least 10 minutes for the associate to get off texting on her phone to help us (we could hear the Tik Tok videos she was watching!). Then she was 2 days late in responding to my email with the dimensions of the room I am furnishing; and again asked for the dimensions and 2 days after that (4 days later!) acknowledged that I had sent the dimensions and would get back to me with the rendering software. In the meantime the sale was about to end so I did my own rendering and ordered online. When we asked when the sale was ending she said "the 18th I think, maybe the 28th, I willl let you know." Which of course she never did. The sale ended on the 15th (I checked on line). Anyway, boring details but design associate SM (her initials, not going to publically shame her) was a big fail! Hope the furniture is better than the design service."
“We're sorry to hear about your experience at our store in Austin. We strive to provide excellent service to all of our customers, and it's disappointing to hear that we fell short in this instance. Your feedback is valuable to us, and we will address these issues with our team to ensure that this does not happen again in the future. Thank you for bringing this to our attention, and we hope that your sofa arrives as expected. If you have any further concerns, please don't hesitate to reach out to us.”
"Just waiting for delivery. I’ve wanted this couch for a few years and can’t wait to get it!!"
“We are thrilled to hear that you have been eyeing our couch for a few years and are excited to finally make it yours. We truly appreciate your support and can't wait for you to enjoy your new Joybird piece once it is delivered. Thank you for choosing Joybird!”
"The shopping experience was easy and I loved the variety of colors and fabrics. "
“Thank you so much for your amazing 5-star review of our Briar sofa! We're thrilled to hear that you had an easy shopping experience and loved the variety of colors and fabrics available. Your feedback means the world to us.”
"Excellent service and great quality!"
“Thank you so much for the amazing review! We're thrilled to hear that you had a wonderful experience with our store associate and that you're loving the quality of our products. Your feedback means the world to us!”
"Reached out to Joybird for a swatch set and was sent one really quickly. We picked out our favorite color and then I was trying to decide between two day beds. In the meantime, one of their interior designers reached out to me to make sure I had received my swatches and asked if I needed any assistance. I let her know that I was deciding between two day beds and let her know what I liked/disliked about each one. She suggested a third day bed that I hadn't even seen yet. It was PERFECT - a combination of the things I liked from each of the other day beds. I was really thankful for her advice and knowledge!
"
“We are thrilled to hear about your positive experience with our customer service team! Our goal is to assist our customers every step of the way to ensure they find the perfect piece for their space. We can't wait for you to enjoy your new daybed, and we're confident it will meet and exceed your expectations. Thank you for choosing Joybird!”
"Very responsive and helpful "
“We are thrilled to hear that you had a great experience with our team! Thank you for taking the time to share your positive feedback. We always strive to provide excellent customer service, and we are so grateful for your kind words. Thank you for choosing Joybird!”
"Ordered this couch last week and the delivery estimate has already pushed out by a month. "
“We're sorry to hear about the delay in your delivery estimate. We understand how frustrating this must be, and we apologize for any inconvenience this has caused. Our team is working hard to fulfill all orders as quickly as possible, and we appreciate your patience. If you have any further concerns or need assistance, please don't hesitate to reach out to us.”
"Patrick Schneider was really helpful and made the experience seamless! "
“We are thrilled to hear that you had a great experience with Patrick! Thank you for taking the time to share your positive feedback. We appreciate your support and look forward to assisting you in the future.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you for the amazing feedback! We're thrilled to hear that our team provided you with great service. We appreciate your support and look forward to serving you again in the future.”