"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Our assistant helped us figure out what we needed. She sifted through the color choices, materials, the mind of a 9 year old and furniture pieces until we found exactly what we were looking for. "
"Furniture is affordable and to be expected - not amazing quality but very good for the price. However, the leadtimes on the website are totally different than the reality. They are longer once you get to your cart, then longer again once you get your confirmation. Then mine even got pushed back more from there. I expected this from the reviews, but just wanted to add that it is in fact true. My gripe is not how long the time was, but that is wasn’t transparent. I didn’t buy the warranty either - but if you call customer service to have it explained, you will learn it covered basically nothing.
All that said - I would buy furniture from Joybird again. I would just know these things going in: don’t be on any timeline, and don’t get the warranty. "
“Thank you for sharing your feedback with us. We apologize for any confusion regarding lead times and warranty information. We strive to provide accurate and transparent information to our customers, and it's disappointing to hear that we fell short in your experience. Your feedback is valuable to us, and we will do our best to address these issues moving forward. If you have any further concerns or need assistance with your order, please don't hesitate to reach out to our customer service team.”
"The staff members in the Denver store were amazingly helpful"
“We are thrilled to hear that you had a great experience with our team at the Denver store! Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words and we look forward to serving you again in the future.”
"Walked in was immediately greeted by a friendly sales person, Tre Calvert. Asked if it was my first time and what I was looking for. Gave a quick rundown of what the store offers and gave me a good idea of where to look. Decided on a sofa, helpfully walked me through the purchase process, and explained the eta for arrival as well as a fantastic pitch upselling the 5 year warranty. Overall a great experience!"
“Thank you so much for your wonderful 5-star review! We are thrilled to hear that Tre provided you with exceptional service and made your sofa buying experience so enjoyable. We're so glad you found the perfect sofa and that our team could assist you with the purchase process. We truly appreciate your support and hope you love your new sofa for many years to come!”
"Waited to day of delivery to cancel my order "
“We're sorry to hear about your experience with canceling your order. It's important to us that our customers have a positive experience from start to finish. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team for help.”
"I have loved my LEWIS sectional for 2 years now.I got a beach house and HAD to get another LEWIS because its the best sofa I've ever owned!Two years of use and it still looks and feels amazing to relax on!"
“We are thrilled to hear that you are loving your Lewis sectional so much that you had to get another one for your beach house! Thank you for being a loyal Joybird customer and for sharing your amazing experience with us. We are delighted to know that after two years, your sofa still looks and feels incredible for you to relax on. Enjoy your stylish and comfortable sofas!”
"I wanted to choose between delivery and assembly. I don’t mind paying for delivery but I can put it together. "
“We're sorry to hear about the confusion with the delivery and assembly options. You can reach out to our customer service team to discuss your delivery preferences and see if there are any alternative solutions available. We appreciate your feedback and we will do our best to assist you with this issue.”
"Very happy with Joybird furniture & customer service. Have received the personal touch throughout my purchases. Thank you!"
“We are thrilled to hear that you are happy with your Joybird furniture and our customer service! Thank you for sharing your experience with us. We appreciate your feedback and look forward to helping you with any future purchases.”
"Ordering a breeze
Person gave card for follow up
We called the store and changed the fabric , different person helped us and was quick and easy "
“We're thrilled to hear about your positive experience with us! Thank you for choosing Joybird and for taking the time to share your feedback. We're always here to assist you with any changes or adjustments you may need. Happy to help make your shopping experience a breeze!”
"Amazing low pressure show room "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a great, pressure-free shopping experience in our showroom. Your feedback means the world to us, and we appreciate you taking the time to share your positive experience with us. Thank you for choosing Joybird!”
"The ordering process was easy - the swatches came quickly and the website was easy to use. Looking forward to receiving the sofa!"
“We are so thrilled to hear about your positive experience with us so far! Thank you for choosing Joybird for your furniture needs. We can't wait for you to receive your sofa and hope you love it as much as we do!”
"Kind, courteous, and very informative. Our drive to S.F. from the North Bay was worth it. Glad we were able to see what Joybird had to offer and the customer care helped us navigate all our options."
“Thank you so much for taking the time to leave us this amazing 5-star review! We're thrilled to hear that you had a wonderful experience at our showroom and that our team provided you with top-notch customer service. We truly appreciate your support and are so glad that your visit was worth the drive from the North Bay. We can't wait to help you find the perfect pieces for your home!”
"We really enjoyed our visit to the Joybird Showroom in Portland. John showed us everything we wanted to see and listened to each of our needs and found us the perfect couch and chair. "
“We are thrilled to hear about your amazing experience at our Portland showroom! Thank you for sharing your positive feedback about our dedicated team member, John. We are so happy we could help you find the perfect couch and chair to meet your needs. We appreciate your support and look forward to welcoming you back again soon!”
"Tre was super helpful, he quickly pointed out all the options that would fit in our space and explained the differences in fabrics clearly. Made us feel confident in our purchase. "
“Thank you for the glowing review! Tre is an amazing member of our team, and we're thrilled to hear that he provided such helpful and thoughtful assistance. We're so glad you feel confident in your purchase!”
"The store manager in Philadelphia was extremely helpful in helping me choose our furniture!"
“Thank you for sharing your wonderful experience with us! We are thrilled to hear that our store manager in Philadelphia was able to assist you in choosing the perfect furniture for your home. We truly appreciate your feedback and look forward to serving you again in the future.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for the glowing review! We are thrilled to hear that our assistant was able to guide you through all the choices and help you find the perfect pieces for your home. We appreciate your feedback and look forward to serving you again in the future.”