"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Super attentive employees who were not at all pushy but just super helpful and thoughtful about suggestions and how to help me make the best choice for me"
"Everybody I spoke to on the phone and in the store took care of me and helped me get the best deal. Especially Stephanie. "
“Thank you so much for the amazing feedback! We're thrilled to hear that our team, especially Stephanie, provided you with friendly and helpful service. We appreciate your support and look forward to assisting you again in the future.”
"I had so much fun shopping for my sofa, I cannot rave enough about the options and how easy the website is to navigate and explor! "
“Thank you so much for the amazing feedback! We're thrilled to hear that you had such a fun and easy shopping experience on our website. We truly appreciate your support and can't wait for you to enjoy your new sofa!”
"The purchasing part was great. In the SF showroom encouraged to buy that day bc the next day was Presidents’ Day and it would take longer to get couch and ottoman made if ordered then. Our promise of 4-6 weeks has doubled and still no couch. Turns out the couch is ready but they forgot the ottoman so it had to be canceled and reordered and now I’m at the end of the line again. Good lord"
“We're very sorry to hear about the delay and inconvenience with your order. We understand your frustration and are working to resolve this issue as quickly as possible. Please reach out to our customer support team with your order details, and we will do our best to provide you with updates and assistance.
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"Easy to navigate and easy to checkout. "
“Thank you so much for your fantastic review! We are thrilled to hear that you had a smooth and easy shopping experience with us. Your feedback is greatly appreciated!”
"Our experience at the LA showroom was fantastic. The customer service was low key and attentive and super knowledgeable. Pitch perfect. "
“Thank you so much for this amazing 5-star review! We are thrilled to hear that you had a fantastic experience at our LA showroom. Our team works hard to provide low-key, attentive, and knowledgeable customer service, so we are thrilled to hear that we hit the mark with you. We appreciate your feedback and look forward to serving you again in the future!”
"I enjoyed your retail shop and the friendly Elena who helped me with my decision."
“We are thrilled to hear about your wonderful experience at our retail shop and with our friendly team member Elena! Thank you so much for taking the time to share your positive feedback with us. We can't wait to see you again soon for more joyful furniture shopping!”
"I’ve had my oversized chairs for about a week. I am extremely pleased with the size, comfort, and fabric. The chairs is a great compliment to my space. "
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your chairs at home!”
"Leslie helped us find our furniture without pressure which I appreciated. We made our selections in excellent time and are very excited to actually receive them in May! "
“We are so thrilled to hear about your wonderful experience with Leslie and Henderson! Thank you for choosing Joybird - we can't wait for you to receive your selections in May!”
"Great customer service and selection options."
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with our customer service and selection options. We appreciate your feedback and are so grateful for your support.”
"I haven't gotten this or heard from joybird in two weeks since i ordered this."
“We're very sorry to hear about your experience with Joybird. We understand how frustrating it can be to not receive updates on your order. We have confirmation that your order has been delivered and hope that the piece is to your liking. Please let us know if you have any questions or concerns, we are here to help. ”
"Your sales mgr/rep was fabulous! Took so much time and effort to help me pick the right couch for my space. I would recommend he become manager if he already isn’t. Really very professional, attentive and personable! "
“Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear about the exceptional service you received from our sales manager/representative. We truly value your recommendation and appreciate your kind words. Enjoy your new couch!”
"My husband and I were looking for a sectional L shape with a chaise, and we found the perfect one at Joybird Philadelphia with the help of Aaminah A., who was beyond helpful and professional. The arrival time after ordering was decent, and the delivery guys were nice too! Everything was smooth. So far, the quality of the couch is good, comfortable, and sturdy. I was going through all of the reviews from different furniture stores, so that's why I'm giving my own knowing how helpful it could be."
“We are thrilled to hear that you had such a positive experience at our Philadelphia showroom, and we can't thank you enough for choosing Joybird for your sectional purchase! Aaminah A. will be delighted to know that her assistance was appreciated, and we're glad to hear that everything from ordering to delivery went smoothly. Your feedback and review mean the world to us, and we're so happy to hear that you're loving the quality and comfort of your new couch. Thank you for taking the time to share your experience – it truly does help others in their furniture buying journey!”
"The man who assisted us in store was a great help and easy to work with!"
“Thank you so much for the amazing review! We are thrilled to hear that you had a wonderful experience with our team member at the store. We appreciate your feedback and look forward to serving you again in the future.”
"Sarah was so sweet and helpful! Can’t wait for our new couch"
“We're thrilled to hear that you had a wonderful experience at our showroom in Seattle with Sarah! Thank you for choosing Joybird, and we can't wait for you to enjoy your new couch!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your fantastic review! We are thrilled to hear that you had a great experience with our team. Your kind words mean the world to us, and we truly appreciate your feedback. Let us know if there's anything else we can do for you!”