"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Great customer service and selection options."
"I haven't gotten this or heard from joybird in two weeks since i ordered this."
“We're very sorry to hear about your experience with Joybird. We understand how frustrating it can be to not receive updates on your order. We have confirmation that your order has been delivered and hope that the piece is to your liking. Please let us know if you have any questions or concerns, we are here to help. ”
"Your sales mgr/rep was fabulous! Took so much time and effort to help me pick the right couch for my space. I would recommend he become manager if he already isn’t. Really very professional, attentive and personable! "
“Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear about the exceptional service you received from our sales manager/representative. We truly value your recommendation and appreciate your kind words. Enjoy your new couch!”
"My husband and I were looking for a sectional L shape with a chaise, and we found the perfect one at Joybird Philadelphia with the help of Aaminah A., who was beyond helpful and professional. The arrival time after ordering was decent, and the delivery guys were nice too! Everything was smooth. So far, the quality of the couch is good, comfortable, and sturdy. I was going through all of the reviews from different furniture stores, so that's why I'm giving my own knowing how helpful it could be."
“We are thrilled to hear that you had such a positive experience at our Philadelphia showroom, and we can't thank you enough for choosing Joybird for your sectional purchase! Aaminah A. will be delighted to know that her assistance was appreciated, and we're glad to hear that everything from ordering to delivery went smoothly. Your feedback and review mean the world to us, and we're so happy to hear that you're loving the quality and comfort of your new couch. Thank you for taking the time to share your experience – it truly does help others in their furniture buying journey!”
"The man who assisted us in store was a great help and easy to work with!"
“Thank you so much for the amazing review! We are thrilled to hear that you had a wonderful experience with our team member at the store. We appreciate your feedback and look forward to serving you again in the future.”
"Sarah was so sweet and helpful! Can’t wait for our new couch"
“We're thrilled to hear that you had a wonderful experience at our showroom in Seattle with Sarah! Thank you for choosing Joybird, and we can't wait for you to enjoy your new couch!”
"We stopped in the showroom, talked to an employee there, sat on a few things, came home, and ordered online. Everything from start to finish was helpful and easy."
“Thank you so much for the wonderful review! We're thrilled to hear that you had a great experience shopping with us. We appreciate your support and can't wait for you to enjoy your new furniture. Cheers to many cozy moments ahead!”
"This is the second large purchase we have made with Joybird! Cant brag enough about it.
Keep up the good work and excellent customer service."
“Thank you so much for your amazing review! We are thrilled to hear that you have had such a positive experience with us and that you are a returning customer. We truly appreciate your support and we look forward to helping you with any future furniture needs you may have.”
"Justin helped me pick out the perfect couch! Really appreciated his help. "
“We're thrilled to hear about your positive experience with Justin! Thank you for choosing Joybird. We hope you enjoy your perfect couch for many years to come!”
"This rug had a terrible smell as soon as I got it, and it was drop-shipped from Rugs USA. The chemical smell set off my cat who peed on the rug right away. What a complete waste of money. I wouldn't buy any rugs from Joybird."
“We're sorry to hear about your experience with the rug you received. It's disappointing to hear that it arrived with a strong smell and caused such an issue with your cat. We always want our customers to be satisfied with their purchases, so please reach out to our customer support team so we can look into this further and see how we can assist you.”
"Caitlin was a great help in picking out our new couch. Super patient and knowledgeable. "
“Thank you so much for the amazing review! We're thrilled to hear that Caitlin provided such exceptional service. Enjoy your new couch - we're sure it will look fantastic in your home!”
"First off- the couch is so comfortable and is beautiful. We absolutely love it. We didnnot mind the extended build and ship process at all. The white glove delivery service through la z boy was not ideal. The website said they would bring it inside and set it up and do any light installation which was not the case. They did not install the connectors for the sectional and left the cushions all over the living room. We managed to install the connectors but they are cheap plastic and do not actually keep the couch connected. We will have to buy something else and have zip ties in place right now. For as much as we paid for everything, they should have finished setting up the sofa. "
“We're thrilled to hear that you absolutely love your new couch! Thank you for sharing your experience with us. We appreciate your feedback on the delivery process and will certainly pass this information along to ensure a smoother experience for future customers. Enjoy lounging on your beautiful and comfortable couch!”
"We are very happy with the customer service we had from Stanley Lim at the Chicago store. He was very helpful in person as well as after our visit via emails. Our only disappointment and reason for the 4 stars was the unavailability of shipping to our home in (not rural) Northern Michigan . This means figuring out our own logistics for delivery and forfeiting the warranty. A huge inconvenience and a gamble for sure. "
“Thank you so much for your feedback! We're thrilled to hear that Stanley provided you with excellent customer service. We're sorry to hear about the shipping challenges to your area and we appreciate you bringing this to our attention. We'll definitely take this into consideration as we strive to improve our services. Thank you for choosing Joybird!”
"I had the best experience with everyone I worked with @ Joybird! Thank you so much to Calvin, who helped me tremendously with choosing the right color and fabric sofa. And the online chat representative was very helpful also! I cant wait to see it in person when it arrives (then either plan to purchase another one for the other side, or another modular corner to extend).
Thanks so much Joybird! I will be returning for more items for my home."
“We're thrilled to hear about your wonderful experience with us, and we're so grateful for your kind words! Calvin and our online chat representative will be delighted to hear your feedback. We can't wait for you to see your sofa in person, and we look forward to helping you with any future furniture needs you may have. Thank you for choosing Joybird!”
"It was great, as soon as we walked in it was a smile and hello, right away we were helped!!"
“Thank you so much for sharing your wonderful experience with our customer service team! We are thrilled to hear that you were greeted with a smile and received help right away. We strive to provide the best service to our customers, and we are so grateful for your kind words.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with our customer service and selection options. We appreciate your feedback and are so grateful for your support.”