"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Furniture looks great, we will see when our sofa arrives. The service at the store in Austin at the Domain was bad. First of all we sat on a sofa and waited at least 10 minutes for the associate to get off texting on her phone to help us (we could hear the Tik Tok videos she was watching!). Then she was 2 days late in responding to my email with the dimensions of the room I am furnishing; and again asked for the dimensions and 2 days after that (4 days later!) acknowledged that I had sent the dimensions and would get back to me with the rendering software. In the meantime the sale was about to end so I did my own rendering and ordered online. When we asked when the sale was ending she said "the 18th I think, maybe the 28th, I willl let you know." Which of course she never did. The sale ended on the 15th (I checked on line). Anyway, boring details but design associate SM (her initials, not going to publically shame her) was a big fail! Hope the furniture is better than the design service."
"Just waiting for delivery. I’ve wanted this couch for a few years and can’t wait to get it!!"
“We are thrilled to hear that you have been eyeing our couch for a few years and are excited to finally make it yours. We truly appreciate your support and can't wait for you to enjoy your new Joybird piece once it is delivered. Thank you for choosing Joybird!”
"The shopping experience was easy and I loved the variety of colors and fabrics. "
“Thank you so much for your amazing 5-star review of our Briar sofa! We're thrilled to hear that you had an easy shopping experience and loved the variety of colors and fabrics available. Your feedback means the world to us.”
"Excellent service and great quality!"
“Thank you so much for the amazing review! We're thrilled to hear that you had a wonderful experience with our store associate and that you're loving the quality of our products. Your feedback means the world to us!”
"Reached out to Joybird for a swatch set and was sent one really quickly. We picked out our favorite color and then I was trying to decide between two day beds. In the meantime, one of their interior designers reached out to me to make sure I had received my swatches and asked if I needed any assistance. I let her know that I was deciding between two day beds and let her know what I liked/disliked about each one. She suggested a third day bed that I hadn't even seen yet. It was PERFECT - a combination of the things I liked from each of the other day beds. I was really thankful for her advice and knowledge!
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“We are thrilled to hear about your positive experience with our customer service team! Our goal is to assist our customers every step of the way to ensure they find the perfect piece for their space. We can't wait for you to enjoy your new daybed, and we're confident it will meet and exceed your expectations. Thank you for choosing Joybird!”
"Very responsive and helpful "
“We are thrilled to hear that you had a great experience with our team! Thank you for taking the time to share your positive feedback. We always strive to provide excellent customer service, and we are so grateful for your kind words. Thank you for choosing Joybird!”
"Ordered this couch last week and the delivery estimate has already pushed out by a month. "
“We're sorry to hear about the delay in your delivery estimate. We understand how frustrating this must be, and we apologize for any inconvenience this has caused. Our team is working hard to fulfill all orders as quickly as possible, and we appreciate your patience. If you have any further concerns or need assistance, please don't hesitate to reach out to us.”
"Patrick Schneider was really helpful and made the experience seamless! "
“We are thrilled to hear that you had a great experience with Patrick! Thank you for taking the time to share your positive feedback. We appreciate your support and look forward to assisting you in the future.”
"Our assistant helped us figure out what we needed. She sifted through the color choices, materials, the mind of a 9 year old and furniture pieces until we found exactly what we were looking for. "
“Thank you so much for the glowing review! We are thrilled to hear that our assistant was able to guide you through all the choices and help you find the perfect pieces for your home. We appreciate your feedback and look forward to serving you again in the future.”
"Saw the media center online and knew this was the perfect match for my mid century modern living room. Was delivered ahead of schedule. Drivers were exactly on time, assembled media center quickly and efficiently, placed where I wanted it, and took away all packing material. Also they were cordial and well mannered. Couldn't ask for a better experience. Will definitely purchase from Joybird again. "
“Thank you so much for sharing your amazing experience with us! We are thrilled to hear that the media center was a perfect match for your mid-century modern living room. It's wonderful to hear that our delivery team provided excellent service and that you had a seamless experience. We can't wait to have you back as a Joybird customer again in the future!”
"Furniture is affordable and to be expected - not amazing quality but very good for the price. However, the leadtimes on the website are totally different than the reality. They are longer once you get to your cart, then longer again once you get your confirmation. Then mine even got pushed back more from there. I expected this from the reviews, but just wanted to add that it is in fact true. My gripe is not how long the time was, but that is wasn’t transparent. I didn’t buy the warranty either - but if you call customer service to have it explained, you will learn it covered basically nothing.
All that said - I would buy furniture from Joybird again. I would just know these things going in: don’t be on any timeline, and don’t get the warranty. "
“Thank you for sharing your feedback with us. We apologize for any confusion regarding lead times and warranty information. We strive to provide accurate and transparent information to our customers, and it's disappointing to hear that we fell short in your experience. Your feedback is valuable to us, and we will do our best to address these issues moving forward. If you have any further concerns or need assistance with your order, please don't hesitate to reach out to our customer service team.”
"The staff members in the Denver store were amazingly helpful"
“We are thrilled to hear that you had a great experience with our team at the Denver store! Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words and we look forward to serving you again in the future.”
"Walked in was immediately greeted by a friendly sales person, Tre Calvert. Asked if it was my first time and what I was looking for. Gave a quick rundown of what the store offers and gave me a good idea of where to look. Decided on a sofa, helpfully walked me through the purchase process, and explained the eta for arrival as well as a fantastic pitch upselling the 5 year warranty. Overall a great experience!"
“Thank you so much for your wonderful 5-star review! We are thrilled to hear that Tre provided you with exceptional service and made your sofa buying experience so enjoyable. We're so glad you found the perfect sofa and that our team could assist you with the purchase process. We truly appreciate your support and hope you love your new sofa for many years to come!”
"Waited to day of delivery to cancel my order "
“We're sorry to hear about your experience with canceling your order. It's important to us that our customers have a positive experience from start to finish. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team for help.”
"I have loved my LEWIS sectional for 2 years now.I got a beach house and HAD to get another LEWIS because its the best sofa I've ever owned!Two years of use and it still looks and feels amazing to relax on!"
“We are thrilled to hear that you are loving your Lewis sectional so much that you had to get another one for your beach house! Thank you for being a loyal Joybird customer and for sharing your amazing experience with us. We are delighted to know that after two years, your sofa still looks and feels incredible for you to relax on. Enjoy your stylish and comfortable sofas!”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about your experience at our store in Austin. We strive to provide excellent service to all of our customers, and it's disappointing to hear that we fell short in this instance. Your feedback is valuable to us, and we will address these issues with our team to ensure that this does not happen again in the future. Thank you for bringing this to our attention, and we hope that your sofa arrives as expected. If you have any further concerns, please don't hesitate to reach out to us.”