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Product & services pricing
3.34/5
Chance of future purchase:
3.54/5
Shipping & packaging:
3.54/5
Customer service:
3.50/5
Return/Replacement policy:
2.82/5

Verified
5/5

2022-07-06

Excellent service

"My dress was very good. Just as expected. "

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Rep reply posted 2022-08-11
A rep from JJsHouse.com, JJsHouse, has responded:

“Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~”


Verified
4/5

2022-07-02

Bust too Small

"I normally wear between a size 14-16 and had to order up (16+) because the bust/ chest area was too small."

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Rep reply posted 2022-08-11
A rep from JJsHouse.com, JJsHouse, has responded:

“Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~”


Verified
5/5

2022-07-01

Great Product at Affordable Prices

"Everything I’ve ordered has arrived faster than expected & of better quality than expected. "

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Rep reply posted 2022-08-11
A rep from JJsHouse.com, JJsHouse, has responded:

“Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~


Verified
5/5

2022-06-27

Beautiful dress!

"The dresses are gorgeous and well made!"

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Rep reply posted 2022-08-11
A rep from JJsHouse.com, JJsHouse, has responded:

“Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~


Verified
1/5

2022-06-24

Be careful!!!!

"I did what they asked to receive my refund, and I've never gotten my money back. $300 LOST!
The customer care is a fraud, and the Chat is just there to get your money. Just don't try!!!
"

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Rep reply posted 2022-08-18
A rep from JJsHouse.com, JJsHouse, has responded:

“Dear customer,

Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. We checked that After-sale department has refuned to you and refund proof has been sent to you mailbox.
Should you have any questions, feel free to let us know.

Have a nice day.”


Verified
5/5

2022-06-22

Always top notch!

"My order is always just perfect! I highly recommend JJs House to all my friends and family!"

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Verified
3/5

2022-06-17

custom order disappointment

"I custom-ordered an evening gown from JJs House ($189) that turned out 2-3" bigger than my actual size and made me look really big, the bust, waist & hip areas are all bigger than my actual body size. I took the dress to an alteration expert and she told me the dress is too big and it would be too much to alter due to the many pleatings and layers; she refuse to do it, she said it's better if I get a different dress for myself. I could not return the dress for a refund because it was custom sizing, but JJs House refunded me 30% of the cost of the dress as reimbursement for alteration. Since I could not get it altered, I'm now stuck with it. I've learned my lesson and will not custom order online."

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Verified
5/5

2022-06-15

Bridesmaid dress

"I ordered a bridesmaid dress a few years back. I ordered without taking my measurements, and it fit perfectly. "

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Verified
5/5

2014-05-14

My Super Awesome Dress and Experience

"My dress was more that I hoped for. I was extremely pleased. The dress is a much better dress than at some other popular chains.

Thanks JJ's
"

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Verified
5/5

2022-05-02

Formal Dress

"Hi I found this site while surfing the internet. I was curious about ordering a dress online. So I decided to try it out. I ordered the size by the chart and was totally surprised at the quality, speed of delivery and colour was exactly what was portrayed. The dress was too big but part of that was my own fault. I was worried that it would be too small, and I couldn’t send it back because it was a final sale. I will definitely order another dress for my sons wedding, but go down one size next time."

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Verified
5/5

2022-04-29

Excellent Choices, Prices, and Customer Service

"I thoroughly enjoyed my shopping experience and purchases with this company. There was a wide array of dresses from which to choose, prices were reasonable, and customer service was excellent."

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Verified
1/5

2022-04-10

This company is a fraud

"Oh I wish I could put 0 stars. Disappointed and angry. I ordered a dress on 19th of March and it was due to arrive on 2nd of April. It’s 10th of April and it still hasn’t arrived. I have a wedding to attend since I am a bridsmaid and the worst part is they keep lying about the location of my parcel.they keep saying it’s with the shipping courier but when I contacted the shipping courier the said that they haven’t recieved anything at all. Then I texted them again and they kept saying the same thing and saying ALL COURIERS ARE EXPERIENCING DELAYS but that’s a massive lie because I have been shopping for the past 3 weeks since I am going on holiday and they arrive within 5 days maximum even the ones I have bought from SHEIN. SHEIN is located in China as well but they are really reliable. This company is a total fraud. They actually are a fraud and they are such big liars. Please don’t buy from them or you will miss your event and be so so disappointed . I have anxiety and this is messing with my head but they still lie to me instead of fixing the issue. Shame on you."

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Verified
5/5

2022-04-04

Bridal store quality

"I have now purchased two dresses for "grand"- mother of the bride and was pleased with the quality. I did compare to a couple of consignment bridal store prices and they were similar, plus they have all the sizes. The only thing...which I understand the reasoning, is that I needed to try a different size but had purchased a "final sale'" item on these because the price was so good. So I wound up taking it for alterations. That cost more than I hoped but it still amounted to less the full price for the dress. All in all, there selections are far better than say David's Bridal and prices too. "

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Verified
5/5

2022-04-02

Quality

"I have been very happy with customer service & the quick response for my return"

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Verified
5/5

2022-04-02

Love the convenience

"I’ve bought 6 flower girl dresses this year for two weddings, one bridesmaid dress, and two junior bridesmaid dresses. Now I’m shopping for a prom dress. I love knowing I can go to one website and find exactly what I need. I’ve had to make two returns due to sizing and this was fast and customer service was always very helpful."

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