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"I had order a motherboard from Infinity Systems Plus and paid $9.99 for an assembly fee. When I received my product 9 years ago, it was not assembled (even though I paid for it to be) and wrote them an email. After days of not hearing anything back, I called them a number of times and eventually gave up. After 9 years, I finally got a response which basically was them saying that they were not going to do anything about my outdated issue and didn't care.
"Event date: Feb 27, 2009
Date: Feb 27, 2009
Subject: PayPal money request from ****** **
Note: My order number is 6017679 and I ordered a case and motherboard from you guys. I also paid the 9. 99 assembly fee but when I got my orders, it was not assembled like I paid for. I would like a refund on the assembly fee. I have called four times but still haven't received my refund."
9 years for a reply... what a joke. BUYERS, BEWARE! DO NOT BUY OR TRUST THEM! "
"So here is one good review in the midst of lot of negative reviews.
By mistake i did not researched fully about the seller, and i ordered for a custom pc amouting to $700. Few days later, i was really petrified after reading the reviews in this site. As said by others, i did not received replies for any of my mails (thats too bad). After 5/6 days he contacted on phone and informed that item has been shipped. But there was no update to shipping status for next 3 days. 9 days after ordering, i received the item. Much to my relief, it had all components i ordered, along with drivers, cartons of motherboard, video card etc. Reading others reviews, i would consider myself really lucky. Seller needs to really improve in few areas to make it a good transaction. 1. employ a person who will reply to mails, phones immediately. 2. for godsake, please show some useful information in online tracking. right now it takes some information and shows a message that seller would reply back. 3. If the shipment is going to be delayed, its better inform the buyer. This would save lot of headache.
Overall i would say i'm happy at the end of transaction but till then it was a nightmare.
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"Good prices because they don't send you what you ordered!!! I received a far inferior mobo from the one I ordered. After a phone call and an email no response at all! DO NOT BUY FROM THIS SELLER!!!"
"I ordered three systems on Tuesday at noon (two identical, one slightly different) and paid an extra $62.00 for "UPS Ground Rush!!! Ships within 1-3 days insured". UPS says they received them on Monday afternoon and I got them the next Tuesday. Glad I paid extra for the two weeks rush job. When they arrived one of the boxes was not in very good shape, torn and slightly smashed, due to bad packaging. To my surprise nothing was broken and everything worked great. Prices are good, system configurator worked fine but no response to emails.
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"The last two months have been a horrible. First the company tried to ship me an E8300 CPU when i ordered a Q9300 cpu. I noticed, I shipped it back. They replaced the processor, the computer blue screens on start up doesn not load windows. I shipped the computer back again, the computer is resend SAME PROBLEM doesn't load windows on start up. I have paid over 100+ dollars so far in shipping this computer back to this company and they ship the thing back with the same problem still intacted. Nearly impossible to get these guys on the phone and they have not answered my emails at all.
Horrible, I shipped back again and ask for a refund. They have had the computer for the last two days and they still haven't respond on the phone or with emails.
Frankly, WORST company EVER. Refurbished parts, switch parts in orde, ie, 300 dollar cpu switch to 99 dollar cpu. Doesn't respond to emails and rarely picks up their phone."
"I bought a couple of computers from this company that to me were a steal. But they almost stole from me. I bought 2 at 199 each expecting to get what I paid for. I got a call a day later with them trying to up sale me to a better deal (which just seemed to me that I would be helping them out) I politely declined and said that I would just like to get what I ordered. He insisted that it was a better deal, I informed him that I would just prefer to get what I ordered. he told me that he would work it out. I got my computers about a couple of days without the OS CD for my vista machine but got one with my xp machine. A phone call later and they informed me that a OEM vista doesn't come with them. I asked why not he informed me that Microsoft was sending them out that way. But he would send me a backup cd for the computer. later on I found that the computer I bought was more on my credit card then what the invoice said when I bought it. I called once to get the correct about charged and it wasn't done. I called again and he finally did it. I then had a bad hard drive go out in one of the computers and sent it back to them and was sent back to me that said it tested ok. I put it in another system to find the same problem again. And when I had to swap the hard drive out I had to reactivate the xp which I wasn't able to do over the internet because they had activated it to many times. That was the only time I ever used the code. So how could I activate it to many times? I WILL NEVER DO BUSINESS WITH THESE GUYS AGAIN!"
"Wow...had I read this site prior to my order, I wouldn't have ordered from them. Now I know why...
I received my ordered today, nearly a week after ordering. Why offer "rush" shipping if it takes almost a week to get there? There's scam #1. Then I specified on my order I wanted an ASRock 4CoreDual-SATA2 board (which is a Core 2 Duo board w/an AGP slot as I have an AGP video card) and received an ASROCK Wolfdale1333-D667, scam #2. Then if that wasn't bad enough, the board I wanted was a full-ATX and the one I was sent is a Micro ATX (w/only 2 PCI slots), scam #3. Then on top of all of that, my memory I already have is not compatible w/the board they sent me, scam #4. What kind of ****** operation are these guys running? If you don't have what I want in stock, either list it as sold out, out of stock, or at least contact me and let me know. Don't just randomly pick something sitting in your building and ship it to me. At least the processor and case are right, so far. God willing they will work ok. Not able to test them out yet, since they sent me the wrong stuff. Never will order from these guys again!
Edit: After purchasing the correct motherboard from Newegg, I was able to test the case and CPU that ISP sent me and, SHOCK, they didn't work! Either the case wiring or CPU were DOA or something, or Newegg's mb was DOA, which I doubt since I trust Newegg and wouldn't trust ISP as far as I can throw them. These guys need to be shut down for running such a scam-filled operation."
"Given all the horror stories written here about these guys, I have to say I'm satisfied with my computer so far (Core2 Quad q6600, 4gb ram, Radeon HD2600 pro video card, Asus P5B SE motherboard). It's only been a few hours, and I'll post again if anything breaks, but the parts are all exactly what I ordered, and I found no mistakes with the construction.
I have to say, however, that the ordering experience was a little frightening. I was never sent a tracking number or told when my order was shipping, despite several attempts to get their automated system to do so. For all apparent purposes, the "request tracking info" function on their site just takes your e-mail address and order number and sends it aimlessly into the ether.
Anyway, a week of anxiety aside, what really matters in the end is that the computer arrives as ordered in a reasonable amount of time, and I was pleasantly surprised when, a week after ordering, it arrived as promised and works like a charm. What's more, it was very cheap (a little over $600) for a very powerful computer.
Perhaps I'm simply an anomaly, but contrasting my experience with most of the comments here, it would seem like this company has cleaned up it's act."