"I ordered a part that was listed on their website (Impact Computers). The part was listed as ships in 3-5 business days. After 10 days without a tracking number I reached out via customer service and was advised that the part was not in stock and that I would get it in about 20 MORE DAYS! I said ok. After 23 MORE DAYS I still did not have the part and was told AFTER I reached out to Customer Service again, that the part would take an additional 10 days to get to me. I was told that this item is listed on the website as not in stock. I said no it is listed as being able to ship in 3-5 days. She tells me that 3-5 days means not in stock. I asked her where on the site does it say that 3-5 days means not in stock? She advised me that this is the norm; what people should expect when they see 3-5 business days. Then when I say that I am willing to wait but will she give me expedited shipping when they get it, she tells me no. I said ok then just refund my money. At this point in time she advised me it may take up to 15 days to refund your $60. Do not give them your business. If they won't be honest about their parts not being in stock and holding your money hostage then they don't deserve your money. Go spend it elsewhere. On top of that when I said I would leave a review she said I hope you don't. I gave them plenty of chances to make this right. Not one suggestion of a discount for my troubles or anything offered."
"Impact Computers has always satisfied me as a customer. Usually when I place the order, I get the part within 1-2 days. Whenever I have any questions about a part, I can call and speak to a representative and ensure that part I am ordering is the part I need. Customer service has always been outstanding! Do not hesitate to order from Impact, rest assured, satisfaction guaranteed."
"I ordered the part I wanted which they listed as having and invoiced. When I receive the part they had subbed a different part that was NOT what I wanted or ordered and did not work for my purposes.
When I called them up to try and resolve they stated they didn't have the part I wanted (and never did) and asked why the part they had sent didn't work. How about because it's the wrong part!
They credited my part cost but not shipping! What a waist of time and money! I'll never order from this company again!!
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"If you know what exactly you need, they will supply it exactly as requested. I have had great experience buying very frequently from them. New as requested. Fast as need it. Never received a wrong item."
"These guys are a crap-shoot. Made the costly mistake of ordering over the phone, (because they're crappy website doesn't show rates for overnight shipping - until after you purchase the product?) Of course they sent the wrong item overnight. Guess what? I have to buy elsewhere because I now have to ship the item back at my (non-refundable)expense. They only issue a refund for the wrong item they shipped. On top of all this, I still get dinged the 50.00 overnight shipping charge! NEVER ever will we do business with IMPACTCOMPUTERS.COM - left a big IMPACT on our bank account and upset a perfectly good client!!!"
"I bought pointer cap replacement for a HP laptop. Then I found that the square part on the pointer stem has fallen off and the caps are no longer attachable. I told Impact my problem and they refunded my purchase money. I thought this is the best refund policy around."
"They always have what I need. fast and clean service. I repaior laptops and I always need parts."
"What a joke; we ordered the wrong docking station from Impact. We got an RMA to return it for a refund, paying $21 in return shipping for a $100 part. Then we get an email from them saying the part was damaged, which is impossible. I personally packed it up in the same box and all the same packing material it came in, which was a lot of bubble wrap and other packing material; it would be absolutely impossible for it to have been cracked - docking stations are very solid and it was packed very well. Their email said we can pay for shipping to have the damaged goods sent back to us with a reply in 5 days, or else they will discard the product. We researched them - they have a D rating with the Better Business Bureau, 68 complaints filed, and a red notice on BBB's site that says "there is an alert for this business! DO NOT BUY FROM THIS COMPANY - THEY ARE FRADULENT!!!"
"I had the bet experience ever doing business with these people. Grate review and amazing customer service"
"DO NOT buy from this company. THEY ARE A FRAUD. I ordered a Power Supply I saw on their site as New and confirmed this by phone as I ordered. I have a screen shot of the item on their site confirming it was New and also the PSU and Rev # I ordered.
What I got was a beat up, scratched dented, obviously well used part with a badly bent casing. Not sure if it was bent during shipping because the PSU was shipped with hardly any packing or if it was already like that before shipping. Also, the item was not the Rev # shown on their site and it did not fit.
They asked me to return it at my expense - even though they shipped the wrong item and it was Used and not New as promised. When they received it they accused me of tampering with it so they were going to ship the beat up PSU back. After I sent them photos and the screen shots they agreed to credit my credit card BUT they still made me pay for the original shipping of the used PSU AND return shipping. They said its their policy and refused to credit me.
DO NOT do business with them. Its not worth it. Later, I got the same PSU and installation at the Apple Store for way less than Impact Computing charged me for the part - not to mention the shipping and grief.
YOU HAVE BEEN WARNED!!!"
"I am very happy with the products and service I have received from impact computers. The first thing I order was a new screen for my tablet. It was exactly what I ordered and worked perfectly. The second time I ordered new hinges for my laptop. I was sent defective hinges, and that can happen anywhere, but the service I received for this issue was great. They sent out new hinges and didn't even make me go through the hassle of returning the defective ones. The new one came and worked perfectly. I am quite the Google shopper, always looking for the best price, and have found impact computers to have low prices for the things I have needed."
"After an initial bad experience involving the wrong item shipped, a price discrepancy, and a difficult CSR, the customer service manager contacted me and made it right. They refunded me the full price of the item ordered and I didn't have to return it to them. I was still responsible for the initial shipping cost to me, which is lame, but in line with many online retailers return policies.
They still have a long way to repair their online reputation but this is a step in the right direction.
Review changed from 1 star to 3.
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"HORRIBLE! Ordered a part from them and they later tell me the part is out of stock and I should have known that because under availability it says usually ships in 3-5 business days. To me that's just to make sure they give themselves ample "handling time" to get the package out. If a product is out of stock it should say OUT OF STOCK...10 days later they tell me they have no ETA and as soon as they get one they will let me know. Meantime they charged my credit card immediately...."
"This is by far the best part company. They always have what I want. If I don't find it on the web site I jump on the chat and the operator finds me the part and gives me the price and anticipated shipping date of the part. I will continue to order parts from them without question."
"Ordered some power cables for an HP switch. They sent me standard power cables (Not ones with the notch for PoE switches). I then had to pay to send them back to them. They've received the RMA on Monday. It is now Friday and they still haven't processed it! I just canceled my order at that point.
I'd give them one star if I could."