"Always great to work with. Great communication. Fast shipping, they have most parts in stock. Always my first go to place for keyboards, fans, LCD parts, etc."
"I have been ordering from impact for about 6 months now. Impact has been nothing but phenomenal with our service center. Raul has excellent customer service skills and is always there when you need him. I will definitely continue ordering from impact."
"Great company to work with. Excellent customer service and timely response with pricing and availability. Highly recommended. Ask for Raul. He is the best!"
"I usually deal with Tarcisio hes the one that quotes me all the time, very good service nothing to complain."
"Impact Computers & Electronics has been a great company to work with! I work for a technology company and have to find parts for PC, printers, server, ect and this is one vendor I choose to work with. Thanks for great customer service Impact!"
"From France,
10 days after I ordering, nothing happen...
3 times they ask me same papers and 3 times I send them.
I really dont know what I can do now for having the goods I paid.
IMPACT, send my order, thank you !
Edit: Did you receive infos now ?
Of course, rate will be mpdified if all is ok.....
Edit2: After sending wrong item, I need to return (cost for me) and a refund has be proceed with fees ! This order cost me a lot for nothing !!
Buyer (especially international), ask before order, really !"
"The return policy is absurd. Only 10 days from the SHIP date... barely any time to get the product and install/repair.
10/10/13 addendum: After submitting my review, I was called by the company and emailed as well. They stepped up and said they would credit my account for the parts I could not use."
"I ordered a part in error and within minutes realized my mistake used the online cancellation option. They did not cancel the order, sending the product anyway. I rejected the packaga and called customer service many times and they still refunded only half of my money because of restocking fees. Since it was their fault for not cancelling an order 10 minutes after it was placed, that is ludicrous. Don't expect good customer service."
"I have worked with Impact for nearly a year and most of that time, I have worked with Raul as well as our account rep. Our company deals with many requests for computer parts on a daily basis at a corporate level. Impact has been an ideal place to source these parts for a reasonable price. They have always worked quickly and emphatically with us when a return is required for any reason. Their restock fees are minimal and fair for the market, but more importantly the quality and variety of their products if phenomenal. My department has widdled down our vendors to almost just Impact.
Raul as our rep has always been available to answer our questions and assist us in ordering. He's been great at explaining their processes so we can all effectively work together. Thank you!"
"ordered a laptop keyboard, their site advertises the product as NEW. I received a product with a label on it saying REFURBISHED. Contacted them, they wanted to charge me the shipping costs (~10 USD), I explained it was not my fault they sent a refurbished product instead of a new one as advertised. Their reply was "are you threatening us?". What a joke of a merchant.
I THOUGHT I eventually got them to accept the return without being charged. As of August 8, 2013 I was notified of a partial refund only.
They told me to return the product at which point they will send back another item, but NEW.
I returned the refurbished item, waited 5 days, contacted them again and I was told in chat online that I will be refunded, no exchanges. Basically, they told me a blatant lie.
I would avoid these dudes and their attitude. They can keep their attitude but I am not going to pay for it, so I'm keeping my money.
I would report them to the bank to deal with them instead of wasting time to go through this.
REPLY TO BUSINESS COMMENT:
item is advertised as new on the webpage, yet it was a refurbished product (pictures available). Your comment does not address the main issues of false advertising and the fact I was charged shipping fees despite I was misled by being sent a refurbished product. I contacted their CSR to inquire about shipping fees. Will update review with details as they become available.
NEW INFORMATION AS OF AUGUST 10 2013:
the business agreed to pay initial shipping cost fees for the error they've made in sending a different part than ordered.
Will update again once the credit is received.
UPDATE AUG 20 2013
- after receiving a confirmation from Yuri that they will refund the shipping costs, the refund NEVER showed up on the credit card bill to date.
- I will dispute this with the credit card company
- BUT RE. THESE GUYS, THEY ARE IN THE BUSINESS OF CHEATING CUSTOMERS, I WOULD AVOID THEM."
"WORST Customer service I have ever experienced. Ordered a part for our printer which did not fix the problem we were having. After describing that the part did not fix the problem and that the part had only been used for less than 20 test prints, they issued a return authorization. Upon receipt of the part, they said that they would not issue a refund for the part because it had been used slightly despite knowing this fact when they authorized the return (which I had to pay for). They then wanted to charge $20 to ship it back, or said they would destroy it. "
"Ok place to buy as long as you do not have any issues with the item, otherwise a problem. My order was a single $750 part which was very obviously visually defective. Got a partial credit. Had to eat the costs of shipping to me, customs and return ship back as well (to get credit back on the initial purchase). Out about $150 for nothing.
They have a policy of free shipping for a replacement if proven defective (by them).
I find now its only IF they have stock else forget it. Just credit for item only (no shipping) but only if you return ship it at your expense! Even detailed pictures are not good enough. No stock on a replacement for my bad part. SOL.
Talked to Yury as per this site, to no avail. Oddly enough he indicated the returned part was coded as good and returned to stock in his system. No wonder I got it. I explained the issue. To his credit they would look into it further (was a wide bed scanner optical scan window with 2 black stripes along its length- the black was missing in an area along the length). Was chastised for arguing with him for a credit on my initial $65 shipping cost (not including customs, as I expected to have to eat that). Go figure, he is in customer service and expects everyone to roll over at his command?
Kept repeating that Wal-Mart does not pay for initial shipping costs for defective items and neither do they. Company policy you know. Can not do anything but that. Told that those who complained and got satisfaction would be black listed by them.
On a subsequent follow up the part was apparently pulled from stock, they think. Still no shipping credit for their screw up. Talk about lame dealings.
This place is more interested in the bottom line than customer satisfaction or even doing the right thing! Good luck on your order. As a service company myself, I will spend my $10,000 a year on parts buying elsewhere. Many other fish in this pond.
Re Yurys comments below: trying to deflect blame is even more damming. No pictures were sent to me of anything. You claim I mishandled the part causing the damage- YOU shipped it to me damaged, not the other way around! Opened up in front of the courier, no damage on the box, just in the wrapped part inside. Courier said it was your problem, I agreed. Sent YOU pictures of the damage and got an immediate return RMA from your company. Your box was returned as it was sent, no change in packaging, if it was now further damaged you should file a claim and consider packing things better next time.
About this statement of yours:
But, we will not refund you when you damage product then try to return it.
If you had even looked into the order, or read the above notes you would see I have been refunded the original purchase amount less any shipping. Your screw up, I should have been reimbursed shipping too. That is the point! Go back to sleep. This is worse than talking to a teenager."
"Friendly and knowledgeable staff.I have been purchasing from Ralph for over 6 months, he is always available to assist me in anything that I need. They offer a great service and I wouldn't do business with anyone else. "
"Impact Computers is a terrific company. Friendly, and always willing to go the extra mile, they make transactions extremely smooth. I can't imagine doing business with any other company.
- Andrew H"
"Impact Computers and Electronics was a very easy company to work with. The order personnel and customer service representatives were helpful and gracious during the process. Even when the part didn't solve the problems with my computer, they were more than willing to accept the return of the part."