"Two employes went out of there way to help me find what I was looking for, i shoped home depot in sebastian their service is bad.the two employes im talking about work at the Malabar road store in Palm bay fl.I only got the name of one, jon langhorn "

"I wish I could give 0 stars. I ordered a gas range that was delivered damaged on February 25th. I did not receive the delivery, however, the delivery man had already disconnected my original range. He called the office and got a replacement that was to be delivered a week later, so I told him to take the old range away. One week without a stove is not the end of the world. Or so I thought. My replacement was scheduled for March 3rd. I got a call March 2nd informing me that my stove would not be delivered until March 11th due to some issue I don’t remember. Over two weeks without a stove is unacceptable. When I called customer service, all they offered me was an I’m sorry. I will never purchase another appliance from them ever again."

"I normally love Home Depot but not today. Their customer service could care less about your issue. As far as I can tell they are there to get a paycheck. I was transfer to no less than 9 different people ( and that was when I could get a person on the phone). on 3 transfers I was disconnected. They would not listen to my issue or give assistance. This has to do with a rebate. In the future I will not shop their rebates. They are not honored in a true fashion. I am so disappointed. "

"Columbus Blvd store went for shades associate can’t find the color Had to type my own information in the computer. Told me no worry about color and then said 50.00 for them to measure which I would be fine with but not for the wrong color. This stir is horrible and I will not be going back !! Wasted my time on a Saturday and got nothing out of it."

"I received horrible and disrespectful service from Home Depot. The lack of coordination/awareness is absolutely shocking. How the staff and contractors spoke to me was completely unacceptable. After two attempts of delivery, I never got a refrigerator. Extremely poor and unprofessional service, including customer service. Two attempts of delivery, rudeness, unprofessionalism, waisted vacation time invested in two delivery days, etc. The list is endless. Home Depot refuses to take any responsibilities for all the emotional and financial chaos. Very disappointed. NEVER AGAIN business with the Home Depot. My complaint was rejected, accusing me of refusing to accept a severely damaged refrigerator. Customer service response to my complaint didn't show any evidence of the investigation of this case. The part of the complaint regarding the second delivery attempt and the refund circumstances was totally dismissed and disregarded, as well as rudeness of the employees. The conclusion of the response didn't address the solution for the root of the complain. It is very frustrating to deal with careless and incompetent workers of the Home Depot, including the management and customer service. Unbelievable. No one there even wants to listen to you.
"

"We ordered the product on line and waited a month for it to be built and shipped to our shop. The product was a woorlpool tub with shower surround. Th on line add clearly stated it was built with tile flange. We got a call just after the order was done from Jose Paz from SWCORP the manufacture in Florida. We ordered a right hand drain and was told that model only come in left hand drain. At this point we had not cut our slab for the remodel. I agreed to take the left hand model. about 3 weeks go by and our product is delivered to our shop. I open the box to find the tub that was sent is not designed for a shower surround and there is no built in flange to except the shower surround sent with the tab. I call the manufacture and got a copy the product catalog only to find that that model tub 6 version none have a built in flange. The manufactured offered to send me an add on flange. this was not a viable resolution. The added flange would allow for a future water intrusion and would not be a unwarrantable product for me to install. I called for a return of the product only to find it would be 5-6 days before the transport company would call me and then it would 3-5 days before a refund is completed. I requested added service we are a small company and our time line and budget is limited. I called on the 02/18/2020 around 10:00am central time and spoke to HD service rep and requested a return follow up call we a greed on a 8:00am call central time for follow. 8:45 am central time after getting no return call i follow up again with HD service. I spoke with Anthony to find out there was no call placed to the shipper, there was no follow up call scheduled for 8:00am. I am on the job site with answer for my customer. Anthony called shipping direct and provided a shipping order number and contact phone number I have been told there will be a call some tin the am on the 20th. In the mean time I am now trying to find a product for our customer and expedite shipping and install. I asked what HD will do for to better this with my customer and was told HD will refund my money ( at least a 1-2 week delay) and they do not compensate customer for return issues. THe has put my job on hold now for at least 2 weeks. I customer is upset and left with an out standing dept waiting on a refund and now looking for a replacement product. Stay away from Home Depot there they have dropped all there contractors service and discount. There stores do not provide customer service and there on line service is a scam. There product description are falls and when you are left holding the bag your up a creek and they could care less. After over 30 years of business purchase with HD this is it no more. "

"I tried to cancel an order or change the shipping method I made online within several minutes of placing it. Support said they couldn't help me and to call back during normal business hours. Bring that, they were snippy. The hell? So...I can place an order outside of hours but not cancel it? This is completely unacceptable in this day and age. Do not order with them online."

"I needed a new faucet installed , went to home depot brought faucet then needed someone for the job , I had three contrators to choose from I chose
Miguel Angel Lopez at Golden Pro
He was very courteous and professional he got the faucet installed and cleaned
Everything up, very neat work and his price was reasonably. If you want a great contractor Miguel is the Man
I'm a very satisfied customer thank you Home Depot and thank you Miguel
Penny"

"If you buy a door you better be prepared to install it yourself."

"I wish I had seen these reviews before I trusted Home Depot to be an honorable online retailer. Maybe this information will help others avoid the aggravation and frustration of being stuck with inferior merchandise and being told by Home Depot customer disservice that it was my problem and there was nothing they could do. I asked them to escalate my call to their escalation team and I waited 25 minutes before realizing I had been hung out to dry. The issue was a set of fitted sheets I bought online that disintegrated in the exact center of the bottom sheet after about 4.5 months of use. I had bought the sheets in April 2019 and noticed the sheets rotting away January 2020 but I live part-time at three different locations and that is why there was only about 4.5 months of actual use before they rotted away. As a marketing professor, one thing you teach is that it costs up to 70% more to acquire a new customer than it does to retain an existing customer. In the classroom, you use examples of how not to conduct business and thanks must go out to Home Depot for providing an egregious example of catastrophic unprincipled customer service policy. Unprincipled business managers fear the transparency of online customer service because they don't want their dirty laundry aired in public. Principled managers welcome such transparency because they empower their customer service reps to satisfy customers so their is no dirty laundry, and because they want customers to see that any issues are resolved immediately. That is what trust is about and trust is critical to online merchandising. Finally, anybody that shops Home Depot has seen plummeting employee morale in the brick and mortar locations and this points to the fact that typifies how mismanaged enterprises disenchant customers and employees alike. So, after being hung out to dry on the phone for half an hour, the Home Depot corporate voice directory did not recognize Craig Menear CEO. His email address is not easy to locate but can be found but don't waste your time. He doesn't care about you, as if that is a surprise from how you get treated by his minions. He doesn't care based on a lengthy explanation about the rotted sheets and a request for help that included a phone number to reach me. Crickets. Buyer beware."

"I would strongly recommend think before you do any purchase with home Depot. Their return policy **** big time. If possible buy from Lowe's, they are customer friendly and are very helpful. I bought a shower head online, because of some problems and moving around we couldn't find it on time to return in 90 days. When I tried to return after that the store won't take it bec it was bought online and when I called them, they won't help me because it was past 90 days. I didn't even asked them to put it back on my credit card, I was ready to take a store credit or HD gift card."

"I am very impressed with is product as it is very easy to use."

"I purchased a washer and dryer in October. I came in to by the items due to a promotional letter I received that stated I could have the interest deferred with an amount over $1000. I made it a point to the clerk at the Home Depot in Naples on Airport Road that I wanted the deferred interest. Instead he gave a 10% discount however that is not what I wanted and I had stated that to him. I was worried about getting my washer to my home on a reasonable delivery date and did not pay attention to the final receipt, but I stated at least 3 times that I wanted the deferred interest. The clerk did not comply with the customer's request.
the discount he gave was approximately $120. When looking at my December bill I am being charged just under $18 interest. That means in 7 short months the interest payment would exceed the discount. I was adamant that I wanted the deferred interest to the sales associate. He also kept the promotional letter stated he needed the letter for the final paperwork.
I just caught the interest charge on this month's bill. I made my monthly payment but called and talked to an Amy on Team 5118. she stated that due to the 10% discount that there was nothing that she could do. I stated to her that I didn't care if the 10% discount amount was put back on my account, that I wanted the deferred interest. She stated that there was nothing she could do ... "this is no way at this point to do that". I told her to look at my account history, my charges are always with a deferred interest. I make a point of it in my purchases. I stated to her I have been a long time, over 20 years, a loyal customer that the this needed to be amended. Amy stated that she couldn't help with this at this point. I then stated to that if that is the case Home Depot would not be a store that I would continue to visit, although it is my favorite of all the stores. I stated to Amy that other stores are more local to me, but I make the 20 mile track, across town to the Home Depot, in Florida "snowbird" traffic. I am highly disappointed that Amy did not make more of a consideration in the matter. She did not extend the courtesy of asking a manger or trying to make some sort of consideration. I am also disappointed in the store clerks' effort to properly perform the simple duty requested of him, which is sadly his whole point of being a store "associate".
I get these promotional letters all the time. Now I know they are just a joke, as the clerks do what they want with it, or maybe the clerk doesn't know how to run the register to perform this for the customer. In any event , I've been bamboozled and this feeling is raw, as I truly love Home Depot and visit the Naples store often in my flipping endeavors. I know where everything is and visit 2 to 3 times a week. I have been loyal to the brand, but I can see that it is only a one way relationship. At this point, Home Depot has lost a customer, and I will pay my bill in full and close my credit card accounts. I don't need to feel like a pawn in this situation.
more information concerning this issue I can be reached at ***-***-**** and my name is Pearl Hernandez.
"

"YOU DON'T GIVE THE CUSTOMER ENOUGH SPACE TO TELL THE WHOLE STORY...THAT ****, YOU DON'T WANT THE TRUTH TO COME OUT YOU ****!!# **** **** ****..."

"I purchased an electric steam dryer from Home Depot to replace the gas version I had. I already had the matching washer and pedestal. The Home Depot delivery driver refused to install the dryer, although I had paid for installation, because I had a washer and the pedestal was 2 years old. The problem is that Home Depot did not inform me of this policy prior to my paying for the dryer and installation (to have them install it they required that I purchase $50 in parts from them). I called to complain and was told that I could pay for someone else to come out and install it. No thanks. Fool me once and all that. What a ripoff!"