"I placed an order and was canceled due to not being in stock for 45 days. I've waited 6 months for a desk and 13 months for a dishwasher through COVID. They didn't even give me an option to wait for stock. I called the phone number and was told they only correspond through email and was hung up on when asked why my order was canceled. I asked via email and never got a response. Don't do business with this company! "
"I have nothing but good things to say about my ordering process with this company! I actually missed an email to confirm the order delaying the shipping date. Amanda was amazing and expedited the order even though I was the one that caused the delay.
I appreciate a business doing their due diligence to confirm online purchases as there are many financial fraudsters out there. The service Amanda provided was exceptional and I know where my next furniture purchase will be from! Thank you!!!"
"Fell in love with this beautiful leather sectional with 3 recliners built in at my neighbors house. Went to the store where they purchased it, but did not like their extended warranty. Expensive and only 2 years. Found HomeCinemaCenter online. Price was much better and the warranty was for 3 years at a better price than the retail store where my neighbors purchased their couch.
Amanda , our "success manager" was fabulous to work with and followed up during the entire process. Delivery was timely and professional, and definitely white glove as promised. Another benefit was that no payment was requested until the delivery process began. The retail store required 50% deposit on order"
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"We were very impressed with the way this company kept in touch with us about our furniture order. They kept in regular contact with us about the status of our order. And they were very attentive with our delivery as well.
Our furniture arrived in great shape with no problems. Thanks to Amber for keeping in regular contact. Would definitely order from them again
"
"I found a sofa in a store that was supposed to have to lowest prices in the country. Thought I would verify if their claim was true. I found HCC online and they carried my sofa. I was amazed at the price difference. I saved almost $600 and that included taxes, delivery, setup and a 3 year warranty. The service was 5 star. The people I worked with were so helpful on the purchase and helped me save as much money as I could. The other company told me it would be a 10 month wait to get my sofa, but I got mine from in less than a months.
That was the biggest plus. They kept me up to date on the delivery date and I got earlier than expected. After delivery they were there to ensure my satisfaction and sent all of my warranty information. I would definitely buy from them again"
"Jeff was wonderful and helping me purchase my dining room set. I forgot to add the Extension piece to my order but he noticed it and corrected it for me.
So happy I called. Received everything and it loks gorgeous. Thank you for such a great experience!"
"I order an chest and vanity set for my bedroom and had an awesome experience. The piece looks better in person and it arrived with no damage. Amanda texted me to follow up (thanks Amanda) great customer service and the delivery guys were professional and friendly. I’ll be ordering from HCC again soon
to do over a different room!"
"I had the best luck finding all of the products I wanted here. It ended up being delivered about 2 weeks and faster than originally promised...so that was awesome! Service each step of the way was spot on.
Once I was notified of pending delivery, I chose a date, they followed up and confirmed, and the delivery guys were here 30 minutes early (with a call to let me know) so that was awesome too! All around, it was a great buying experience and I will certainly look to purchase from them again in the future."
"I have ordered sofa/love seat/recliner set from HOmeCinemaCenter last month. I spoke with Maria, who was wonderful! I got my set about 3 weeks later. The delivery was White Glove and perfect. The delivery people were very nice and put everything together and removed all packaging!
We needed to order more furniture for my sister's/my home in NC and we called Maria again from HCC. She made sure that we got all of the appropriate discounts for the Magnolia Manor living room entertainment center/coffee table/end table. I also ordered a full bedroom set about 2 days later and she was still able to combine the 2 orders to get me another discount by combining the orders! YAY!
The furniture was delivered approximately 2 weeks later. The bedroom set was available earlier, but we wanted 1 delivery. I was pleased in both deliveries and will be ordering again from Home Cinema Center. "
"The Magnolia Manor desk and matching file cabinet are excellent quality. They are exactly what I was looking for. Very easy to move around... I didn't even need my husband's help ;)
They fit perfect in our modern farmhouse home. I love the rustic/chic style. The shipping was incredibly fast! I received them
way sooner than I was expecting especially right now with so many things on back orders!
Thank you, HCC!"
"What a great purchase! From ordering to delivery, everything went so smoothly - each person I talked with was so helpful and pleasant and the products were well represented on their site.
In other words, we received the quality items that were advertised, not less than adequate versions of the product. Delivery was extremely fast and their staff a pleasure to work with. Thank you!!
Great job HCC team!"
"I was moving into a new place and was looking to do a update on our furniture. I knew what I wanted, but going through an on-line retailer made me a little nervous. The prices were good and they did offer some great financing so i took a risk.
From the moment I called and throughout the process, they were very responsive and actually reached out to me on a several times to ensure i was aware of the status of my order. Lisa was particularly helpful and attentive throughout the process to ensure I had minimal stress. I could not have had a better experience!"
"I was moving into a new house and was looking to do a refresh on our furniture. I knew what I wanted, but going through an on-line retailer made
me a little nervous. The prices were good and they did offer some good financing so i took a risk.
From the moment I called and throughout the process, they were very responsive and actually reached out to me on a regular basis to ensure i was aware of the status of my order. Yes, the supply chain was a little broke which created shipping delays, but it was an issue with the furniture manufacturer rather than HCC..
Nancy was particularly helpful and attentive throughout the process to ensure I had minimal stress. I could not have had a better customer support associate."
"The furniture is beautiful and got a better price than finding it locally. Plus free shipping. Win win. The customer service was outstanding.
They went above and beyond to help me with my delivery and answer all of my many questions. I am sold on home cinema center. I will be ordering more furniture from them!"
"I was able to purchase a table and chairs set. HCC had the item and it was was significantly discounted. The items arrived in great shape and I am very happy with my purchase. My sales rep, Lisa , was extremely helpful in the ordering process and she followed up for me
when I had questions.
The delivery was crew was excellent and put the table set exactly where we requested. Notification was a few days before delivery and we would not be happeir with the entire process. Thank you so much!"