"No comparison! These comfortable Catnapper recliners exceeded all of my expectations! The quality construction has the imports beat easily. I chose a couple of the cloud 12 chairs. Delivery was early; assembly was not needed and two well-packed pieces.
The price was a little higher than the imports I checked out, but the value again, there's "no comparison." Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering my questions ahead of time, making it easy to do so and delivering answers quickly.
Delivery was also very quick. "
"We just had our furniture delivered today and I couldn't be more happy The delivery people worked on a convenient time and schedule for us. Can't wait to buy more
from HomeCinemaCenter.., a fantastic company!
Great prices and very fast shipping. I had no issues with the order and Customer Service was great an answering all of my questions. Very fast and proficient service. I am very impressed!"
"To say my husband is picky is a complete understatement, but he absolutely loves this dining set. This is exactly what swe were looking for and the quality is awesome. Very few makers have this type of table and seat combo and all want significantly more $$ for them.
We will remember HomeCinemaCenter in the future when other furniture needs come up. Lastly,the table set shipped out promptly and arrived with no damage.
They were individually packed in strong boxes with a good amount of padding for protection. We didn't expect to have them around for this Christmas when we ordered, but are thrilled that they were.
Thankyou!!"
"I've been reaching out to this company after finally finding a company that has a chest to my discontinued set. After purchase I reached out via social media, because for some odd reason they have a voice-mail that picks up. The next day it was shipped. It was scheduled on time for delivery on 1/3 upon arrival the guys hurried to leave because the box and chest was severely damaged. I have been trying to reach this company since the chest arrived. No one has reached out, so I contacted my card issuer and this morning I get a threatening email from them, so I tried calling again, and again nothing but voice-mail. So I have email Donna along with the pictures and still no reply or help."
"We are so impressed with the service from HCC! They had excellent communication during every step of our purchase of 8 bookcases, from when we purchased through delivery, and even afterwards. We noticed everything was perfect upon delivery....and they again double-checked with us to be sure everything was alright.
Such excellent service is not to be found these days and we will definitely purchase from HCC again! We love our new home office bookcases!"
"From answering questions before I ordered to the delivery and setup this was an easy and pleasant process. After hearing in the news about issues concerning delays in production I was a bit reluctant however my experience was nothing like that. Delivery was very quick and everything was right on point.
The pricing was fair, the bedroom set is excellent, the delivery was seamless and the customer service has been second to none. I will definitely be ordering from HCC again."
"Thank you Amanda for going above and beyond with the delivery of our furniture. You and your team were a pleasure to work with (every text message and email was returned promptly within a day) and we will definitely be ordering all our furniture with HCC in the future - we actually ordered another table set last week.
All our furniture was professional wrapped in blankets and protected. Also, I want to mention how great the gentleman who delivered our furniture was who made the extra effort to work late on a Friday night to make our delivery happen a day earlier.
We could not be happier with everything...
Thank you again,"
"Amazing service! As a former wayfair devotee, I was hesitant to order from a new (for me) vendor. Yet wayfair did not carry the sofa set my wife had been asking for all year for her birthday, so I ordered from HCC (they had the item at the lowest cost of any vendor). When received there was i cracked foot on the chair. Customer service requested email.. fine... I received an almost immediate email back from customer service. I was asked to photograph the damaged foot and email a picture. Got it delivered within days.
For someone who doesn't like change and who has serious trust issues, HCC has completely won me over. And my wifes dreams - christmas present wound up not being a great decision after all.
Love love love my treatment here!!"
"I called Home Cinema Center to inquire about a Catalina 5 pc library wall with optional ladder. I was told it would be white glove delivery before I placed the order online. However, when I received my shipping info for this exact order, my order did not indicate white glove delivery anywhere. It showed standard. When I called Home Cinema Center about my order, I was then told I could add white glove for an additional fee. Every Parker House library wall on their website shows free white glove delivery. The unit I ordered showed white glove delivery. They have removed my unit from their website. They made a mistake with my order and shipped my unit with standard delivery and want me to pay extra for white glove service. They refuse to correct their mistake. I have sent several emails to them with little response. My emails have included examples from their website of the white glove service and of their policy. I have requested to speak to a manager. No one will call me. No one will forward my emails to management. Customer service has been nothing but rude and dismissive. When I called December 29, 2021, I asked to speak to a manager and the owner. The agent who answered the phone refused to let me speak to a manager or the owner no matter how many times I asked. He stated that if I canceled my order that I would receive no money back, that I would be sued, that his word was law, and then he hung up on me. I was going to order another library wall, but this company will never get my business again. I cannot believe the response I have been getting from them after I’ve spent almost $4,000. I don’t know how I can be refused the option to speak to management or the owner."
"The Parker House entertainment center is beautiful and the delivery/installers were professional and careful setting up my unit. It arrived much faster than I thought.
Very pleased with the staff when I placed my order. Thank you!
"
"I was moving into a new house and was looking to do a update on our furniture. I knew what I wanted, but going through an on-line retailer made me a little nervous. The prices were good and they did offer some great financing so i took a risk.
From the moment I called and throughout the process, they were very responsive and actually reached out to me on a several times to ensure i was aware of the status of my order. Yes, the supply chain was a little broke due to COVID which created shipping delays, but it was an issue with the furniture manufacturer rather than HCC.
Amanda was particularly helpful and attentive throughout the process to ensure I had minimal stress. I could not have had a better customer support associate."
"We ordered an item from your store and when I saw it I was like woow! You people have quality furniture and good customer service.
The item was delivered on time and with no delays. We received a bedroom set by Coaster in this antique white color.
Will definitely order from your store soon. Great work."
"I ordered a sofa set and had this delivered in just 2 weeks! Customer service was great with taking my order and provided shipping details very quickly.
The delivery company took off the truck and brought right into my house. Excellent communication and very polite.
All of my family and friends are amazed at the quality and deal I got! I will be shopping here to do over another room soon!!"
"Beautiful bedroom set was just perfect for our beach home. Delivery was right on schedule. Bedroom furniture was assembled at delivery just quickly and perfectly.
Everyone that sees the suite loves it. The quality and workmanship is superb. Susan the customer service rep., was on top of the order at every step.
Thanks HomeCinemaCenter."
"We ordered a parker house living room set. Originally we were told it may take about a month o get the set. However, it came in 2 weeks later. Kelly continued to update us on it's progress getting to the store and to the delivery company.
The delivery company also kept us up to date with phone calls and emails. The delivery men were amazing. They carefully brought in the furniture and set it up for us. We will definitely go back and especially ask for Kelly when we are in need of more furniture. The set came in perfect condition. No problems at all! Thank you so much!"