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Verified
5/5

2011-11-08

"I needed some hockey gear for my kids, and found the best prices at HockeyMonkey. They have frequent sales, so I managed to save even more by using one of their coupon codes during a sale.

Shipping was very quick and reasonably priced. Everything was received in great condition, and I had absolutely no problems with my order.

Although I didn't interact with customer service, they do seem to be very service-oriented as they are very active and helpful on both Facebook and Twitter.

I would highly recommend HockeyMonkey, and plan to order all my hockey gear from them in the future.
"

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Verified
3/5

2011-10-26

"Having 2 kids that play and skate myself, so we tend to buy our share of equipment.

Hockey Monkey has a very good selection, but their ability to actually have accurate online inventory is poor at best.

When ordering, actually having your order filled is like pulling the arm of a slot machine. My latest coming up short(it has happened on other occasions), was some Graf skates that showed in stock, I waited 72 hours while it "processed" and then received a phone call that stated that they were unable to fill the order. Really? It takes that long to figure out you don't have something in stock?

I find Hockey Monkey to process slow and I think their shipping prices are high(relative to other shops I use). I will continue to use Hockey Monkey if I have to(there are times that they have a price or product that I cannot get elsewhere) and hope for the best, as I did with this recent experience.

+ Solid Pricing and Honest

- Slow, Poor Updating Inventory, High Priced Shipping.
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Verified
5/5

2011-09-16

"I order exclusively from HM nowadays; unbeatable prices, excellent service, the widest selection of equipment/apparel and fast, efficient shipping. I would highly recommend to anyone who needs hockey gear."

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Verified
5/5

2011-09-08

"My experience at hockeymonkey was incredible! It was my first time shopping with hockeymonkey after hearing great feedback from a few of my teammates.

I wanted to get a full set of new equipment this season and placed my order during one of the promotional sales. Unfortunately, one of the clearance items I ordered sold-out too quickly and I was contacted by Shannon from CSR. We took some time on finding out what was available and was offered a few different models that were still available in my size. After a good discussion on what gear would fit my price range, Shannon ended up price-matching a newer model of the equipment to the price of the clearance model. She was really nice and pleasant the whole time and fulfilled every one of my requests. On top of that, she offered an additional discount for the minor hassle!

Hockey monkey definitiely has one of the best selections available with the lowest prices. They have sales regularly or free shipping to sweeten the deal. They have a facebook page where you can snag incredible deals and giveaways! Definitely a place to check out.

From my experience, their customer service makes you feel like you're a VIP. Can't wait for my new gear to arrive. Thanks Hockeymonkey
"

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Verified
5/5

2011-09-06

"Recently back to ice hockey after 25 years away so needed great product at great prices thats what i got !!all the way to australia .5 days to my door had some things i needed done the team where able to help with out hesitating!!"

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Verified
5/5

2011-09-06

"Hockey Monkey was able to make two emergency shipments to me to replace broken equipment. we never missed a day on the rink. Awesome service. thanks again Stacey V."

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Verified
5/5

2011-09-06

"The best in the business for hockey gear. My number 1 resource. Great prices and great service. Super fast shipping always. "

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5/5

2011-09-01

"A terrific website for sports gear. I had ordered a pair of skates that were out of stock. I was however notified of several options i had and chose to wait for another shipment. the skates arrived at their offices within a week, which truly impressed me. the service was just unbelievably remarkable. I couldn't have asked for anything better from them. two thumbs way up!"

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5/5

2011-09-01

"A few day ago was the second time I have used their web shop, with really supportive and enjoy full collaboration with Stacy."

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Verified
5/5

2011-08-31

"Hockey Monkey has the best selection, and best prices I've been able to find. Their customer service reps went out of their way to call me to clarify a question I had on my order, and to let me know about future discounts and opportunities.
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Verified
5/5

2011-08-30

"I have bought a number of products from HockeyMonkey.com and every time i get my items shipped quickly and if there backorder on something customer service notifies me and gives me many options on what i can do. My experience with hockey monkey has no complaints."

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Verified
5/5

2011-08-19

"I checked many places for the hockey stick my son wanted. Hockey monkey was the only place that I could find it. They were easy to use. I had a problem using a coupon and they helped me quickly. I would definitely purchase hockey equipment from them again."

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Verified
5/5

2011-08-19

"HOCKEY MONKEY has the widest and the full range of the product and inventory. You cannot find any other store to beat that. This is a one-stop store for all your need.

The pricing is very reasonable, and honest. You do not need to waste time to price around.

The customer service is excellent and efficiency, and custom to fit your need in your order.

The internet, the web page is powerful and easy to use.

I cannot find a reason not to shop at Hockey Monkey. I would definitely recommend to everyone.
"

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Verified
5/5

2011-08-13

"I can't say enough fantastic things about Hockey Monkey. I have dealt with the most OUTSTANDING people who work there, from fixing issues, to their amazing deals, to just outright being honest, caring and NICE people on the phone and via email. It's really a rarity these days to find this kind of customer service in any industry. Not only that, but they know their product. I've dealt with a certain woman there who obviously LOVES her job, as it shows in how she knows the products AND cares about the customers. If I have an option, I buy my gear from Hockey Monkey. Simple as that."

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Verified
4/5

2011-08-12

"This is my 3rd order in 3 years, and every time the custom service is better. Thanks to my loyalty they apply me a great discount, think that show me that they take care of customers. The only thing, is that after making the order, I always have to call them to remind my order, thing that make longer my wait. Thank you Vanesa for your kidness and professionality!!! You are great."

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