"After a recent remodel of my house, I purchased almost all the furnishings through hive. The service is always excellent and they are happy to supply all the needed swatches, material and finish samples. The products and manufacturers they represent are top of the line. Delivery estimates are accurate. Very professional and responsive. These are high end, quality products and the prices reflect that. "
"Got items not as described which were had some broken parts and no ones responded to my emails regarding returns"
"Hive is my go-to for home purchases. The prices represent quality and design. Communications are quick and shipping most of the time is immediate. I am so glad for Hive. "
"I still have not received what I ordered! It was going to be a Christmas gift but they have ruined that! I still have absolutely no idea about my order or what is going on! I called and they were supposed to ‘update’ me but I have heard nothing!!!!
They are quick to take your money but who knows if they will actually deliver what they advertised!’
If you can’t get something then DO NOT put it on your website and pretend that it can be purchased!!!!
This has been and continues to be a terrible experience!!!!!!"
"The products I was looking for were available and they were prompt at sending fabric samples. The only, though this seems to be a norm with all retailers now, is delivery dates. All I get is a status of PROCESSED. I’m just glad I wasn’t buying these for an impatient client."
"Prompt delivery . The chairs are beautiful and exactly what it show on the website."
"I have been a Hive customer for about 10 years now. Outstanding service and quality. Cured me of DWR…."
"The shopping experience was fine - good website, easy ordering process. However, I ordered an Alessi electric kettle on 12/24 (which said in stock) and I haven’t received it over 2 weeks later. I understand there are supply chain issues, but please update your customers when have delays. "
"Quick shipping and order processing"
"I needed to modify my order and the HiveModern customer service reps took care of it immediately. They were very helpful and professional. My thanks to them. "
"Called to see if we could change our delivery window. Gabe was very helpful and explained my options and offered his recommendations. He made it easier to decide what to do. "
"Item said in stock on website only delivered in 3 months now, maybe longer "
"Bait and switch. Still waiting for the lamp your website said you have in stock."
"I placed an order received a confirmation and that was it no information was sent to me about an estimated shipping date or a scheduled shipping date when I should expect my package if it's in stock if it's out of stock basically zero communication"
"I ordered a dish drainer , it was bulky , bulbous and awful to look at. I attempted to return it ; only to be told there was a no return policy and the cost of the return was my responsibility. The drainer was 102.00; all carriers were over 50.00 for the return fee. So I’m stuck with a “ white elephant “ that I can’t use and is too ugly to gift. Bad item, bad company, bad policy "
"Shipment of an in-stock product arrived very late. It was a small light that for some reason was sent through an awful logistics company rather than, you know, just sending it via UPS. Very difficult to track where it was in the process. Dear Hive: you do not need a logistics company to send a 12-lb package. Just give it to UPS, USPS, or FedEx."