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Verified
5/5

2004-09-25

"I have been doing business with Scott for almost 2 years now and he has never let me down with regards to service. Once, approximately 1.5 year ago, I purchased 1 gig of Extreme DDR (very expensive item), unfortunately both were defective. Scott refuned no questions asked!!! This is quite honorable. Since then, I have purchased various watercooling items, all of which were quality products and Scott delivered quality service. My latest purchase was the HSPC Workbench. Again, a testimony of prestine service is given in honor of Scott. 100% Quality products, Quality 200% service...This is Highspeed PC."

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Verified
5/5

2004-09-16

"I made 3 separate orders from Highspeed PC lately, all parts for upgrading my Innovatek watercooling systems. Scott answerd my numerous questions quickly. Customer service does not get better than this! Items were well-packed and shipped promptly. Highly recommended to buy from HighspeedPC and they have made me a customer for life :)"

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Variety of brands and products offered

Verified
5/5

2004-09-10

"HighSpeed PC is a great company to do business with. I have ordered twice from them. Scott was very patient and informative when I emailed him several questions with respect to water-cooling equipment. The order process went extremely smooth and the items were delivered on-time and well-packaged.

Their website is also very helpful; especially the How-to's. They are competively priced and their selection of Innovatek products is second-to-none.

All in all, a great online shopping experience. Scott really takes the time to personally answer your questions rather than supplying generic, canned responses.
"

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Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall technical support
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-09-02

"Excellent company. Will do business again if needed."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Verified
5/5

2004-07-17

"Excellent, quick purchase and delivery. Exactly as described, and delivered promptly. Good to do business with--recommend highly."

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Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Verified
5/5

2004-07-05

"I have ordered from HighSpeed many times and there service/support is stellar. Scott (the owner) will answer your emails within hours. He is both helpful and honest (if he say's something will be in stock in a week it usually is). One of my favorite places to shop."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-07-04

"Hi Scott,

This was my first time to ordered product with your company.I feel that you can very fast respond to answered my questions within one day by e-mail.And the shippment was fast delivery to me & packing have good protection.Excellent!
I'll shopping there again.


Thanks!

Yin
Hong Kong SAR
"

Detailed Review Benchmark + -
Pricing of products and services
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Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
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Being knowledgeable
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Making decisions on their own
Overall customer service
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Verified
5/5

2004-06-10

"Great site, good navigation and shipping options, speedy processing & shipping, and cool little bonus gift for patrons. I'll be doing further business with highspeedpc.com

La Vell Weathersby
Chicago, Illinois
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
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Customer service resolving problems
Customer service being knowledgeable
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Verified
5/5

2004-06-04

"As far as my experience with HighSpeed PC is concerned they are excellent in every way. I ordered twice from them (total over $400.00) and must say they are "First Class" mail order operation. A pleasure to do business with. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-05-22

"Excellent service and very fast deleivery. Has a wide range of products and shipping methods avaible for you. Prices are resonable."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
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Being trustworthy
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-05-22

""

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
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Verified
5/5

2004-05-12

"Very helpful, fast shipper, eager to fix any problems, reasonable prices"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-12

"Wow! This company has everything and has it extremely well organized and easy to find! THe prices are more than reasonable and the shipping is fast and priced just-right. I highly recommend this site to anyone looking for water cooling equipment and the like."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with

Verified
5/5

2004-05-07

"I ordered a FrontX USB port (external connector version) to get some USB action in the front of my PC. They accidentally shipped me the internal connector version, but made up for it very quick by shipping out the correct part right away. Awesome customer service! Why can't every online shop be like this?!?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-03-23

"Quick turn around! Awesome response and fast e-mail replies! This is what it should be, a brick-and-mortor sim. Prices I find are average but well within its genre. High performance, high quality parts are not cheap. So expect to pay more. You might try Ebay but HighSpeed claims to stand behind their products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused