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Verified
5/5

2005-03-11

"I've now ordered from HSPC at least four times, and every single time it has been a model of ease, accuracy, and speed. Communication is excellent, items in stock usually ship same-day, and I've yet to have anything damaged in transport. The prices may be a little above what you'd pay at your local superstore, but it's well worth the savings in frustration and time."

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N/A

Verified
5/5

2005-03-02

"This is the first time ordering from HighSpeed PC and everthing went without a hitch. I wanted to purchase a Tech Station but they were out of stock. I Emailed an ETA request and got a same day response that they would be in stock within a week and sure enough they were. Arrived well packaged within 6 days from Ohio to Oregon; not bad. I will purchase from them again and highly recommened; I'll have to give them a big 10."

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Verified
5/5

2005-02-13

"Hello! i have the bigwater for thermaltake. what i need to conect Cool Matic NV40 (with LED) for my system and

how many days i have to wait my Cool Matic NV40 (with LED)


Thank you

Dimitris from Athens
"

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Verified
5/5

2005-02-11

"These guys are great. Here is what I liked about the way they handled my order for an Innovatek XXS water cooling kit:

1. Fast and extremely responsive customer service. Within a couple of hours, I exchanged several emails with them. They seem to answer emails fairly quickly (1-2 hours during regular business hours).

2. Speedy order processing. I placed my order at the beginning of the day and they shipped everything the same day. Some other online retailers charge $4 to get your order out the same day, and they don't offer any guarantees even if you pay.

3. Quick corrections. I complained about the fact that the waiting list link was broken and that the Innovatek XXS was listed as "in stock" on the main product page and "out of stock" when in the basket. Both of these were promptly fixed.

4. Attention to detail. Maybe this is not important to you, but it is important to me. When I got the package I was impressed with how neatly and precisely the packaging slip was folded in two and how carefully the items were packed. These guys pay attention to every aspect of the order, even those aspects of the order process that follow your handing the money over.

I can't recommend HighSpeed PC enough. These guys really earn their money.
"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2005-01-28

"HighSpeed PC's web storefront is a little bit different because, for the most part, they only take orders on items currently is stock, and there is no way to review recent or past orders. The company was very responsive to my emailed questions about products I was interested in, how I could install them, and the status of my order. They told me reliable dates for when they would have products in stock (a convection radiator I wanted to order), and when my order would be shipped (a water cooling kit that is one of the items they allow pre-orders on when not in stock). They were serious enough about providing email help that, when I emailed some questions after I received some products, they were able to guess I planned to use one (an x800 AGP graphics card water cooler) with an incompatible product (the pci-e x800 version). They saved me some hassle by telling me about the incompatibility and then helping me return the water cooler and get one that would work better for my application. So, if you are looking for a company that will go the extra mile to help you get what you need, this is one."

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Ease of ordering online
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Speed of web site
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Overall quality of the company
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges

Verified
5/5

2004-12-03

"Good product, good price, SUPER FAST delivery.

I bought an Athlon XP unlocking kit to unlock SMP on a pair of Durons, and it worked great. I don't feel like I paid too much and I got the kit quickly - an all around good experience.
"

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Verified
5/5

2004-11-27

"Very prompt with communication and shipped backordered part very quickly..Will continue to do business with... Awesome service with customer needs and questions..A+++"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-14

"Placed my order on Friday, Recieved my order on Saturday! Now THAT'S high speed! "

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with

Verified
5/5

2004-11-02

"Excellent service. Great responsiveness. Always has delivered a product to me in perfect condition. Never has given any false advertisements, nor has mislead me.

Kudos to highspeedpc.com
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-10-04

"This was my third purchase from HighspeedPC and I am 110% satisfied -maybe more. The customer service even when there is nothing wrong at all is so superb I can't even think of anyone else so intent on customer satisfaction."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2004-10-04

"Not only has excellent prices, but was able to change my order(due to my error). Scott @ Highspeed PC made the changes same day (on a Sunday, no less) - Excellent!"

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Verified
5/5

2004-10-03

"I am a certified professional with several years experience in the Networking/PC/IT field. I know PCs and have been working on them for years and building my own custom systems. This has been one of the best buying experiences online that I have ever had. I buy alot online and am usually just glad to get my merchandise at the advertized price and delivered in a reasonable time.

My experience with HighSpeed PC has been great. Scott adds a personal level of doing business that makes you think he knows you and really cares, not only about selling you something but getting your order just right. Great Place to do business! Way to go HighSpeed PC!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-01

"the finest customer service i have used, emailed response in about 5 mins.
this is a example of how stores should deal with emails and questions.

fast delivery too.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-01

"Awesome service. They had what I needed and they shipped it out QUICK! Now, if they could only keep a BIGGER stock of their items (maybe it's Innovatek's fault) things would be sweet..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges

Verified
5/5

2004-09-27

"Extraordinary online seller, clear availability indication in the online shop, shipping within hours after placing an order.
Online shopping at its best!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
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Resolving problems
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Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability