"This was my first purchase from HighspeedPC. I was worried buying stuff from them for the first time. I contacted Scott Brown a week before Christmas 2006 asking him if he was able sell the Top Deck Tech station and ship it to New Zealand. From there I kept in contact with Scott through email. I asked him many questions e.g. what happens if my parcel was lost during transit etc and Scott showed a lot of patience answering my questions. I would say I emailed Scott every day until I placed an order and he replied back the following day. He was so hardworking and even replied on Christmas Eve.

I placed an order for the Top Deck Tech Station a couple of days after New Year 2007 and it arrived in NZ less than a week. After opening the box and making sure I got all the parts I noticed the motherboard bench surface was missing some holes for the motherboard standoffs. I contacted Scott and he replied immediately and was very apologetic.

Someone plotted where the holes should be but forgot to drill them. Scott offered to send out a
replacement bench surface immediately free of charge. He also offered to pay for the freight.
Scott was generous and asked me to keep the old bench surface rather than send it back.

The replacement bench surface arrived a week later and I noticed that one of the corners was dented.

I contacted Scott and he offered to work something out if I was not happy with the dent.

I hope that if you are reading this and considering to buy some stuff from HighSpeedPC for the first time, Ireassure you that they are a trustworthy company. From my own experience I can say that HighSpeedPC's customer support was first class and they will help you when things goes pear shaped after you bought stuff
from them.

CH
Auckland
New Zealand"

"This company has been on my favorite list for a long time, and will be for a long time to come. They have exclent product, FIRST rate service, and fast shipping. The support folks are on top of everything. They get back to you via email in what seems to be minutes, and its not automated, its an actual person. I cant say enough about this company."

"Been a while since my last order from them, but they were able to trace back and see how long I've been getting my water gear from them, and even offered to send me one of their lab pieces for something otherwise out of stock. I've never had a company offer that to someone before, and this goes well beyond the normal "keep loyal customers happy." :)"

"got it and build this tech station right away. its so great follow up instruction with no problem :O). Will buy more soon!!!!
Sean"

"A small burble in the order (my fault) was resolved in 10 min via Email

Very responsive ( also gave me what I wanted)"

"i have no complants it was shiped fast! i plan to buy from this comp real soon!"

"Really good support, easy and fast to buy.
Fast shipping. You won't be disappointed.
"

"Always fast and reliable, with great customer service. My first stop for watercooling gear."

"Good retailer. Will definately recommend this site to others."

"Acceptable service, item was deleviered promptly in proper packaging, no damage from shipping or handling. Order was processed and shipped quickly."

"Great service and took the time to make my order perfect for my needs. Speedy service and great communication. Will point this company to many friends and family."

"Happy with the product (PC Tech Station), but I thought the price a bit high, considering the contents. Moderately easy to assemble. Assembly instructions are pretty good. Cooling fan is very loud, despide being labeled as a "quiet" fan, but it cools the unit very well. It would be good if they offered an in-line fan-speed dial. No issues whatsoever with ordering, paying on line, or delivery. All went well in that category."

"This is an excellent company by reputation, I can't wait to receive their product. I do professional computer product reviews and this product will help immensely."

"As a first time customer, the whole experience was absolutely painless. Navigation through the site was easy. Pricing was excellent. Checking out went smoothly. The email detailing the order and tracking data was very professional."

"Great product line. Great Technical & Customer Support. Great company."