"I just wanted to tell you that I am very pleased with your service. Even with the holidays (4th of July ) I got the parts I needed in less than a week! They were quality parts and I can now use my 13 year old Webber like it was new.
Thanks!"
"Doing business with GrillParts.com was outstanding! The parts I wanted were easy to find at an excellent price, and the delivery was very fast and accurate. I will look to them for my next replacement parts. "
"GrillPartsReplacement had the exact match to all of the pieces I needed to rebuild my Weber Genesis BBQ. I ordered parts that matched the model number and they were shipped to me faster than I hoped, and everything fit like it was sold by the factory. The starter kit helped me a lot more than the closest offering on Amazon, so I will keep this company in my bookmarks."
"Sent back a part and was charged $11.35 for shipping then I was charged $12.00 for me returning it So the part cost $22.00 for nothing . I feel I was ripped off."
"I needed a crossover tube for my Weber E320 grill. I found the part on many sites, but GrillParts.com had the best price by a long shot. I ordered over the weekend, they shipped on Tuesday and I installed it on Thursday! Excellent service at a great price. "
"Bad enough they charge a fortune for shipping on a part that will fit in an envelope but then they can't get it to you in a timely manner. Would not recommend this company."
"Nice company, easy to find and order parts. Received in a timely manner and well packaged. "
"Placed my order on a Sunday, received my parts on Tuesday! I was not expecting 2-day arrival! Pleasantly pleased!
The parts were easy to find. Descriptions were accurate. I got exactly what I needed! "
"Needed a simple replacement part for my grill, purchased it from GrillParts.com. The US postal service legendary incompetence took over from there. The part made it to NJ then USPS lost it. I reached out to GrillParts asking it if may have been returned to them, they simply sent a new part at their expense. They have a tracking number and can prove they sent the original package but that didn't matter. they made it right. "
"The item arrived just on time, quality was great. Impeccable customer service as well. will definitely order again."
"Grillparts.com took about five months to ultimately incorrectly fulfill a small two item order I placed. They were unresponsive, untrustworthy and slow. Each representative I spoke to made major mistakes. It was difficult to get ahold of a person. I began to believe this company was a front for something else because of how poorly they operated and how long it took for them to deliver my order, despite taking my money.
I ordered two parts in Spring - a grease tray and a grease box. One comes as two pieces because it includes a supporting angle bracket.
My first delivery arrived almost two months after my order with the angle bracket and a grill leg (neither were correct parts).
Whenever I called grillparts.com, I was told that they were busy selling grills to people and that I was not a priority because I had already bought from them. I was often left on hold until their call center closed.
They never replied to my emails or messages on social media.
The associate I spoke to after my order arrived incorrectly insisted on adding items (grill brush and fork) to my order that they said grillparts would provide as an apology. I did not want these on my order as I was afraid it if any went out of stock that it would cause issues with my order. I was assured this wouldn’t happen.
Months later, I still hadn’t heard meaningfully from grillparts, despite many voicemails and emails to them and numerous hours on hold waiting for a representative. (I occasionally got a form email that said that my order hadn’t shipped and they didn’t know why.) Finally, I got ahold of a rep who told me that my order hasn’t shipped because the grill brush was out of stock. I didn’t even want that item! I had been afraid that the rep adding this item to my order would mess it up and it did.
Five months after I placed my order, a second box arrived. This time it contained both the grease box and tray but no supporting angle bracket. Good thing I kept the accidental first shipment. They never got a single shipment right.
I got a call a week later from grillparts, saying they were returning a call from me and assumed that everything was taken care of since my voicemail. Out of curiosity, I asked when I had called them since they’re returning the call now. They said they were returning a call from the first week of May. It was currently the last week in August.
I will never order from grillparts again. What a shady, money grubbing company that made little to no effort to actually fulfill my order."
"I checked many sites (including Am***n) for fair pricing, shipping and original parts. grillparts.com won hands-down. Super fast shipping, reasonable shipping rates and authentic Weber parts. A quick read of the included directions, a few common tools, 15 minutes and my 23 year old baby Weber Q 100 was back in business! So happy to repair than head it to the the landfill and more "
"I'm not sure what company these 1 star ratings are from, but I entered the model of my 20-year-old Weber grill and received replacement flavor bars and grids that perfectly matched my old ones within 3 days. I am spoiled by Amazon Prime, but took a chance with this company and they proved to be great!!! They provided tracking info and everything arrived in perfect condition. Check Google - they have an almost 5 star rating there with many nice comments."
"I'd recommend Grillparts.com for your replacement parts! I am a first-time customer and found the web site very easy to navigate. Ordered the parts I needed and received confirmation of my order by email within moments. Package's contents were properly cushioned and arrived intact and on time. Proper parts arrived and fit properly. My Weber Summit grill is back in business. Keep up the good work!"
"Awful customer service, maybe the Worst i have dealt with. Basically ordered 3 knobs for my Weber grill and they didn't show after a few weeks. I emailed in and was told that once parts leave their warehouse it is "out of our hands". Another words, sorry but not our problem !! I re-ordered from another supplier and got the parts in less than a week. Getting a credit and even a response from cust service was another Awful experience. I even got attitude from their csr. I guess the customer is not 1st priority?
I would never buy or order a part from this company."