"Do not do business with these clowns. Ordered parts were never received. Company refused to respond to multiple contacts. Company did not refund monies paid. Had to lodge complaint with PayPal. Company refused to respond to PayPal. After several months, PayPal resolved the matter in my favor because Company would not respond to their inquiries. "
"I ordered from GrillParts.com via Amazon Prime App, 4 Weber grill items, 3 of which were posted w/ Free Delivery. No complaints with the products themselves but they arrived 2 days later than advertised at a cost of $16.89. The 1 item I expected a delivery charge on weighed 2lbs so I immediately sent an email with screenshots of all product listings which make it very clear 95% of the weight in this order should have been at no charge.
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Here’s GrillParts.com response...........
“I'm very sorry, I don't know all the details, but it must be something in "fine print" w/Amazon. I have forwarded our chain of messages to our IT Director, as he's in charge of the account. I will let you know his response, once I hear back from him. Thank you for your patience.”
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Nothing but silence on their promise to followup, so 5 days later, I sent another note asking for an update.
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GrillParts second response as follows............
“Hello, I just reminded my IT director of this issue. Not certain how I didn't see it before, but you did not order this through Amazon; it was ordered directly through our website. If it were ordered through Amazon, it would have an amazon email on it. There should be a way you can email them, to ask them about that. Here is our shipping information, found on our website:https://www.grillparts.com/policies/shiprates.asp. Hope this helps clear things up. Thank you!”
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Another very recent customer review with the exact same issues so this isn’t a one-off “oops, we’re sorry” incident.
Amazon puts tremendous pressure on their vendors to offer free shipping and I wouldn’t be surprised if this is just business as normal with GrillParts and Amazon.
These shysters as well as Amazon will never be on my radar again....time to start buying local because the convenience ain’t worth the aggravation.
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"When I clicked on wwwgrillparts.com it showed a Amazon page so I ordered a Weber warming rack wrong size. But payment was grillparts.com my big mistake.sent it back with packing slip to Barbecue Renew out of FL. Tracking it returned on 7/1 called 3 times last time I was told a payment was made back to a 3rd party person who can not be reached. Called Amazon they have no record of the purchase stay away iam out $34.83
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"They will not cover any shipping on returns, and blame you if the part does not fit. DO NOT BUY."
"Not good. I paid $13 for shipping. I felt I ordered the correct part, but they say not. Return Shipping was over $18. $31 dollars later I still have to get the right grill parts. I requested the correct part be sent with shipping waived. They declined. I will not shop there again. I expected them, at the very least to waive shipping on the correct part."
"Ordered three parts for my Weber Spirit BBQ, they arrived quickly and are perfect. By mistake I ordered two of one of them and they kindly contacted me right away both by email and by phone. I was very grateful as mailing the mistake back would have been expensive."
"No answer the phone bad for business "
"My regular went bad, so I ordered another one along with some other grill parts. When the regulator came I still had a problem. Little fustrated I shot off an e-mail not really expecting a response. By the next day, Ed had not only sent me a list of what to check, but a new regulator was in the mail, no charge. Day later I was back grilling and a very happy camper. The BEST customer service I have seen in a long time. Spread the word and order from these guys with confidence!
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"I purchased new BBQ grills from GrillParts.com that cost $114 plus $15 for shipping and handling. When the order was confirmed, it showed the shipping address was my billing address. Probably my mistake. I went to the website and it says the following: "Although email confirmation of your order is automatically sent as we process your order, we do not use email to place, cancel or change orders. You can, however, use the form above to cancel your order instantly if it has not been shipped."
I used the form as instructed within 2 minutes of placing the order. The order was done on a Saturday, so I know it wasn't shipped that same day. When I got the shipping confirmation on Monday, they had not changed the shipping address though I did exactly what they told me to do.
I reached out to them and tried to be as fair and reasonable as possible. I offered to pay the full $114 for another set of the same grills if they would pay for the shipping and handling. They said, "I'm sorry, the only way we can know to change the address is if you email us." Obviously, this contradicts what the website says. They went on to say, "We also cannot discount your shipping." Basically, they told me to pound sand even though I followed their website's policy for changing the shipping address.
I wrote back to explain that I followed what the website said and the website contradicts what they are now saying. I offered once again to pay full price for the grills if they would simply remove the $15 shipping charge. That was more than 2 weeks ago, and there has been no response. I hope at least a few people will read this and agree that they don't want to do business with a company that is this incompetent in their customer service."
" grillparts.com was perfect in handling my order. They shipped quick, and the process was a breeze. They were even better when my part arrived with a manufacturers defect...something they couldn't have foreseen. Angie was amazing in response time and went above and beyond to remedy the issue and make sure I knew I was valued as a customer."
"Grill grates were not as in the photo on the web site. Website show real weber parts, they sent cheap aftermarket ones, but charged me OEM prices.
Stay away from this company!"
"I own some rental cabins. I was going to buy new grills this year, but after finding grillparts.com, I ordered the parts I needed. Very fast shipping, everything fit correctly, and the price was a small fraction of replacing entire grills. Highly recommend."
"I ordered the wrong part, and their customer service had no problems with me returning it! I will always get my grill parts from them!"
"My husband was looking for flavor bars and warming rack for his 15 year old Weber Silver B grill. Went to a few stores, nobody had them in stock. Found GrillParts, and ordered. Couldn't believe that he got them in 2 days. Everything was perfect...thank you GrillParts, his grill is almost like new!"
"I have been calling for 15 minutes. They do not answer their phone and the voice mail says the memory is full. It is Wednesday morning. Their website says due to heightened security they cannot place a phone order. What??!!
They also have a disclaimer that they must be treated with respect or reserve the right to not sell. WHAT WHAT?? They are very bizarre. The price they are showing is 49.99. Amazon sells the same part for 17.99. "