ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.19/5
Chance of future purchase:
2.19/5
Shipping & packaging:
2.82/5
Customer service:
1.67/5
Return/Replacement policy:
2.50/5

Verified
5/5

2020-02-09

Good price

"Has been easy to work with these people"


Verified
5/5

2020-02-08

Excellent!

"Fast shipping. No arguments about canceled orders. Gigaparts is my first go-to place for ham radio equipment. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-02-07

Exactly as promised

"I needed a particular cable for my FT60, and GigaParts got it to me for the best price available on the Internet, fast shipping, and exactly what I needed. I can't ask for more than that. "


Verified
5/5

2020-02-06

"Great customer service, I’ll be back. "


Verified
5/5

2020-02-06

Great price, product and fast shipping

"I got a very good product from Gigaparts. They have a great web site and have great prices. The shipping was fast and the product was as described. Will consider purchasing from them again. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-01-13

Items not in stock

"When I placed an oder for something not in stock I never got an ETA even after I called and right up until the item shipped I was told it was 30 days. Lesson learned for me was not to split ship as the long lead item that is being quoted at 30 days will most likely be less, like 2 weeks. That said I have ordered other items from GP and the service has been good. I am greatful they exist and would hate to see them go the way of AES.

GigaParts did call to follow up with me, very impressed that they cared to do this and gives me confidence to do wcontinued business with them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-01-14
A rep from GigaParts, GigaParts, has responded:

“Thank you for taking my call! Generally our 30+ day items do take 30 days or even more. We try to give our customers the best information available. It was just a coincidence that your 30+ day item happened to be on the way to us already and was able to ship right away. We greatly value your business and do hope to be able to serve you again soon! 73!
Sue
Customer Service Manager”


Verified
5/5

2020-02-05

GigapParts always delivers.

"Order Coax, came as described. Packaged well, delivered on time, always a pleasure to work with. I always go to GigaParts first."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-05

Very Helpful

"The staff is very experienced and ready to answer any questions."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2020-01-13

Pretty impressed.

"Earlier Gigaparts messed up 2 orders due to a difference between delivery addresses and billing addresses. I was pretty ticked about it. However, I received a personal call from their customer service department today. I live in South American and she had to make several attempts to reach me. However, after talking to her today, I am very impressed with the trouble they went to to explain why we had the kerfuffle. Thank you Gigaparts for calling and for your customer care. I've changed my mind 'boutcha.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-04

Very satisfied

"Everything was great from the order to the delivery."


Verified
5/5

2020-01-30

Great service as always!

"Great service, fast shipment!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2020-01-23

Excelent service, fantastic response

"Answered all my questions. Good delivery.
Found out after purchase one item was cheeper on manufactures site. $10 if not for that would have been 5 stars.
,
P.S. After reading this review, and checking, Gigaparts contacted me and asked which product. The service was well beoned what i would have expected. They resolved the price difference without any request from me, in a very professional and curtious way. If i could give 6 stars i would. without doubt i will be shopping with them again, they will be my first port of call. the best customer service i have recived in a long while. Well done Gigaparts.
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Likelihood of customers making future purchases

Verified
5/5

2020-01-27

Excellent delivery

"My order sipped they day I ordered it and I received it the next day. Outstanding. "

Detailed Review Benchmark + -
Pricing of products and services
Product Returns/Refunds/Exchanges

Verified
5/5

2020-01-26

Excellent

"No problems and excellent service. :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-01-24

Fast and helpful

"GigaParts is not just my go to place for Radios, Antennas and other gear, I would also consider them as an Elmer. They give great advice and always point me in the right direction. This includes after sales help.

In addition there shipping is very fast. I would say the turn around is on par with Amazon prime.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process