"Great!!!!!!!!!!!!!!!!!!!!!!"
"Got my new Icom IC-7300 in just 3 days. I love this rig and ordering from Gigaparts was a breeze."
"I claimed my FREE gift at check out and the shipping cost jumped by $8.00. Seems FREE should mean FREE but I guess TANSTAAFL applies here too. Too bad, I kind of liked the look of the hat. Also, it would be nice if Giga Parts would allow use of the Dissenter web browser."
"Fast response to emails! Great customer service!"
"Extremely helpful support!
Everything showed up on-time and as-ordered. "
"Ordered a mobile Ham Radio 2 weeks ago from Gigiparts, got an email saying it wasn't in stock and would be in sometime soon. I haven't heard anything yet. SO 1 star for sending consumer satisfaction surveys to people you haven't delivered the product ordered to yet, and taking money and orders for stuff you don't have in inventory. "
"Timely free delivery. Good packaging."
"Gigaparts provided just what I needed at a very good price. Payment options were great. The item shipped promptly and arrived on time."
"The price was fair, the product was as described and the shipping was prompt. Everything I could want. I am sure I will be ordering from them again in the future."
"Quality products at a fair price and delivered on time. What's not to like?"
"My order arrived quickly."
"The items I have ordered were delivered on time and correct the Mod was done in a day very efficient. One item was delivered damaged by FedEx they jumped right on it and handled the problem with no BS just listened and then fixed the problem with a replacement as the item would not be usable with a repair. Great job GigaParts"
"My item arrived very quickly. I expected it would arrive 2 or 3 days later. Kudos!"
"Got it all figured out And everything went very smooth"
“Mark,
When your order was submitted the shipping address was not formatted correctly to be able to proceed successfully through automated shipping with USPS. Instead of rejecting your order and asking you to place it again we corrected the address and manually processed the order which can cause a delay.
Priority Mail generally takes 1-3 days. In speaking with USPS regarding your package they advised that Priority Mail is not a guaranteed delivery method and New York can take 1-3 days or longer due to the volume of mail to NY. In looking at your previous order it also did not deliver within a 2 day time frame. It seems your area does take beyond the normal time frame.
Anytime you need a shipment within a specific time frame we are happy to assist prior to shipment in choosing a guaranteed method to meet your needs.
Sue
Customer Service Manager
GigaParts,Inc. ”
"I am upgrading this review. It turns out there was a message that went out explaining the item was on backorder. The issue was I did not receive it. Also, I received a response AFTER I posted this to tell me they were in contact with the manufacturer. Finally, I received an email from Sue teling me she saw the review and wanted to fill me in. I checked my spam folder and all, and it seems I did not receive the initial message re: the back order. This should be a reminder that email is a reliable, but not a guaranteed, service- much like the US Postal Service sometimes things go missing.
I thought the activity in the below review was VERY unusual for GigaParts as they have always been reliable and accurate in their information. In fact, in a previous order I felt the shipping charges were a bit strange and called into GigaParts. Sue went through the order, agreed the charges were unusual, and fixed the issue. So, instead of being a bit harsh, I should have called in to see what was happening BEFORE I gave a mediocre review.
So, thank you, Sue, Thank you GigaParts. You can still count on orders from me.
Russ WD9DD
Although the website said they would be ship after the date I placed the order, when I did place the order there was a message stating the order would be delayed due to one of the items not available. They charged my account the next day. However, there hasn't been any email messages or notes place on my order to tell me anything about possible ship dates. I like the company, I am sure they are not being kept up to date from the supplier, but it would be good to know what is happening, even if it is "we don't know." Also, charging a card before shipping I believe is a no-no."
“Hi, Russ!
Your payment has only been authorized. For orders placed online actual payment is not taken until it is released to the warehouse for shipment. On 1/17 we advised by email that we expected to fulfill the order in 1-2 weeks. That time frame would be 1/31. On 1/17 your account was set up so that on 2/1, should we not yet have the product from the manufacturer, we will automatically be contacting the manufacturer for an update.
Thank you for being a valued GigaParts customer! Please advise if you did not get our email on 1/17. We show it successfully going to your email account on file. Sometimes those messages do get caught in your junk/spam folder.
We look forward to getting an update for you or your order on the way! We are always here to help!
Sue
Customer Service Manager
”
A rep from GigaParts, GigaParts, has responded:
“Thank you for allowing me to previously speak with you confirming that GigaParts did not take any funds from your payment authorization until your order was released to our warehouse for shipment.
I did pass along your frustration of receivng the survey before the product to the team that handles the surveys being sent out.
I appreciate you allowing me to personally assist you! You are a valued GigaParts customer!
73,
Sue
Customer Service Manager
”