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Product & services pricing
0.00/5
Chance of future purchase:
4.43/5
Shipping & packaging:
0.00/5
Customer service:
4.43/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-05-12

Everything was great

"Everything was great for a very reasonable price. And I was able to find everything that I need it. Thank You "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2023-05-05

Slow

"I have been to the parts dept many times. There is never more than one person working and the wait is far too long."


Verified
5/5

2023-04-26

Grateful

"Edgar from the Parts Department was very helpful. Made the experience so much easier. "


Verified
5/5

2023-03-18

Parts made easy

"The prices on the website are lower than purchasing at the dealership. Not only that, but these are returnable whereas the dealership denies this option. I even called the 800 number to verify the return option and the differences in prices from different dealerships. Everything was on the up-and-up. I saved over $1000 dollars due to the online purchase. Oh, and shipping was FREE-EEE. "


Verified
5/5

2023-03-16

Excellent service.

"Purchase was smooth as usual. Thank you."


Verified
3/5

2023-03-13

Survey premature

"It's fine so far, the sale isn't completed yet."


Verified
5/5

2023-03-13

Good jo

"Thanks I really appreciate "


Verified
5/5

2023-03-08

better price on website!

"i called the parts dept at Germain. Salesman was very kind and helpful. Gave me the correct parts number and the web address for parts. He recommended doing local pickup to save on shipping costs. I did not see shipping added to my final bill, just sales tax. Thank you."


Verified
4/5

2023-03-03

Meh not that catchy

"The website is not SUPER easy to navigate... I've seen worse. Prices are reasonable, even shipping. Thank you for the AC coolant line!"


Verified
5/5

2023-02-27

Slick n Smooth

"Very efficient processing using PayPal... quick and easy!"


Verified
5/5

2023-02-20

"Had to call parts department for clarification, but attendant's help was well worth the phone call."


Verified
3/5

2023-02-11

VIN Check is sketchy

"Kept saying invalid VIN..but then eventually turned green without even changing it"


Verified
5/5

2023-02-10

Easy peasy

"I needed some fastening parts for my rear suspension project on my 2005 Toyota Camry and I finally found a parts diagram and method of ordering the parts that worked. I am picking the parts up so no shipping charges involved. "


Verified
5/5

2023-02-09

Toyota parts description was easy to follow.

"I was able to walk through the order process and determine I ordered the parts I need."


Verified
5/5

2023-01-30

cheaper than at dealership

"saved $200 by ordering it online."