"Bill did a great job in helping me out with the Apollo 1550 gate opener and the accessories i needed with my new gate opener. Thanks again Bill."
"I contacted their 800 number, described the problem I was having with the gate opener and they said they would refer me to their technical support. They said I would get a call back and much to my surprise and shock, their technical support person called me within a couple of hours. Today, that is so rare but more important, their technical rep. (Alex) was incredibly helpful and extremely patient with me. Again, an unexpected surprise and I could not be happier i.e. they actually provide technical support for their products. Alex spent 45 minutes with me and walked me thru what I had to do to resolve the issue. And he was right!!! It worked. Can't say enough positive things about this support. Thanks Alex."
"We had a need to mount the gate post directly on, and to, the concrete. After talking to Dave at Gate Crafters and talking to a friend that also has a PE in structures and my structures background in aerospace we determine the weight of the cantilever would be carried by glued in 4-1/2" swedge anchors bolts in the concrete. The post foot and bolt pattern was designed and made with dual triangular gussets and was determine suitable for wind loads. That is the toe would work as a cantilever load resistance with wind coming from the gate side of the post and as a toe resistance pushing back against the post with the wind coming from the post side. So far we've had no problem with 40 plus mile per hour wind. The other advantage of the off set foot is it tucks the foot up under the gate and not out in the walking path. We have been very pleased with it. The glued in 1/2" bolts at 4-1/2" show in the charts to have approximately 2,200 lbs. resistance too.
We love working with Dave and he was Johnny on the spot, getting details worked out with us. Will be ordering a second gate from them too because this one work so well!!!"
"I found parts that other dealers did not have in stock. Easy transaction."
"Louise was helpful when I phoned with questions. They were answered. Now all I can do is wait to play it! My old one has finally given up! "
"Amazing customer service by David M. Very helpful and knowledgeable on gate operators. "
"It seems like all we do is repair this system. I am now replacing another bad arm, which I replaced about 14 months ago, but it was not working for 4 of those months so it should have been under warranty.
I wish we had never purchased this system, our neighbors have another system and it has never broken down. That said we ordered a gate, too, which we really like. "
"Mike did a Great Job with explaining and answering all my questions. "
"I build a lot of gates and buy a lot of openers and hardware from you I would like to keep doing business with you. I really like your company but I really need a discount from you guys if somebody could give me a call or email on this that would be great or I'm going to go somewhere else. There's no reason I should be paying retail for my openers and hardware. I'm sure you guys will help me out on this. This is the first time I've asked about this, just give me a call or email that would be great! Thank you, Nick Dresen ***-***-****"
"shipping price is too high for this tiny item "
"Great experience and fast ordering"
"Called company to inquire about a specific part. LOcated it for me. Led me to the correct website ocation for ordering. Very reasonable shipping charge compared to other compamies. Mike M. very cordial."
"Claudia was very helpful and gave prompt responses to questions about my order.
Only con was lack of availability of my original order and replacement part being slightly higher in price."
"good product detail on this website."
"Helped us quickly identify the product we needed."