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Product & services pricing
3.54/5
Chance of future purchase:
3.34/5
Shipping & packaging:
4.38/5
Customer service:
4.00/5
Return/Replacement policy:
4.00/5

5/5

2022-02-02

Selling my iphone to Gadgetgone

"It was a great experience working with this company. I sold my iPhone at a fairly good price and received the money in a few days. Expect to see some delay due to COVID!"

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5/5

2022-02-01

GadgetGone: An Honest Company

"GadgetGone is one of the very few absolutely trustworthy phone buyers and sellers out there. I have purchased from them three times, and most recently, I completed a sale. They paid out exactly what I expected/was quoted, and paid within the same day that they notified me the inspection was complete. They've been backlogged recently, but the owner communicated this several times, and didn't sugarcoat it. I know, based on my dealings with them, that they can be trusted, and so in this particular case, all that was required was a bit of patience on my part. I can't say enough good about the company, and will continue to use them whether buying or selling. "

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1/5

2022-01-25

Returned my phones with busted cameras

"I sent in a Samsung Galaxy S7 Edge, perfect condition. Along with a Samsung Galaxy S9. They offered $76, which seemed low but fair, as the S9 had quite a bit of damage to the front screen.

GadgetGone changed their offer to $12. I refused and asked them to return my phones, as that was one of their options.

They sent both phones back turned on through the mail (MAJOR SAFETY HAZARD!!)

AND the worst part is now, all of a sudden, BOTH cameras screens are cracked. So if you refuse their crappy offer and want your phone back, they're gonna make sure you can't sell it anywhere else.
"

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2/5

2022-01-22

Not what I expected

"Sent in a phone that I thought was in mint condition. There were no scratches, and the phone worked fine. The quote for an iPhone 8 Plus in flawless condition was $211. It wasn’t flawless. GadgetGone said the vibrate feature was not functioning properly which is a sign of a worn out motor. That’s possible. My disappointment is the offer dropped by 66% or $140. That seems like a lot for a part that sells for under $10 retail and should take under an hour to be replaced.

I also was disappointed that they advertised a two day turnaround when I got quote. The actual turnaround was 12 business days (21 calendar days.) To be fair, the delay was from COVID staffing issues but anticipated delays weren’t on their site when I got the quote.
"

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5/5

2021-12-23

Stellar company!

"I sent my iPhone 11 in to Gadgetgone because they offered the best payment. My device was in flawless condition, and they agreed and paid me the top dollar for my device. Most other companies didn’t even offer this option. I chose to have a paper check mailed instead of paying PayPal a fee to have it deposited in my account. This added a few days but saved me $15! I am totally satisfied with my experience!"

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5/5

2021-12-21

Quick and Easy

"The process was so easy, and really fast. I opted for a mailed check and it arrived just a few days after confirming the price."

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1/5

2021-12-15

BAD COMMUNICATION

"So I sent my phone in to be evaluated and the lay email I got was that it was delivered to them, it’s been way more than the 2 business day threshold that they claim to adhere 2, but I still haven’t heard back from them when I sold my Apple Watch "

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3/5

2021-12-15

Good communication but slow processing

"I send my iPhone to them and was told received around 8-days ago. I contacted them and was told that it's still waiting for evaluation."

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4/5

2021-12-14

Its Legit!

"Had a new and used iphone that i needed to sell. Website is very easy, you give them your info on the device with a few questions answered. you get an instant price offer! I was sent a shipping label and instructions, about a week after shipping they informed me the package had arrived and would take a few more days to process. I received payment via paypal. The entire process took a little less than 2 weeks. I would have given 5 stars however, the paypal payment needed to be verified a few times from gadget gone. Apparently your money will be placed on hold in your paypal account till they verify with paypal they received your items. I had to reach out to gadget gone to get this resolved. Other then that, would i use them again? absolutely! I already have! If you got some new or old electronics to sell quickly this is the place to do so! "

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5/5

2021-12-13

Quick and Easy

"Recently sold my phone with GadgetGone and it was an easy and quick experience. They provided a fair quote and kept me updated on the process of the transaction. "


5/5

2021-11-18

Great company to deal with

"They generally offer the best prices on our used phones and tablets and have very fast turnaround and payment. Very pleased."

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5/5

2021-10-28

Highly recommend!!!

"GadgetGone is amazing to work with. They provided me a quick quote and a good price for my used iPhone and also made the process of preparing and sending the phone clear and easy. My check arrived quickly and their customer service is excellent. Highly recommend!!"

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5/5

2021-10-22

Fast and Easy Way to Recycle Your Old/Broken Devices and Get Paid

"So the daughter accidentally dropped our 12.9" iPad on day and not only broke the screen so that it spiderwebbed all the way down one side of the screen, but also managed to drop it on the corner where the power button was, which resulted in it not quite working properly. The iPad surprisingly still functioned, but because of the little broken bits of glass, we figured we'd be best off getting it repaired. The Apple Store told us that it would be more expensive to repair it than to buy a new one, and helpfully offered to take the broken iPad to recycle it (free of charge, of course) while a third party fix it store quoted us about half of the cost of the iPad to fix it with a "we may or may not be able to fix the power button".

Conceding defeat, I decided to see if I could anything for this iPad and was surprised to find that Gadget Gone would not only pay for this sad iPad, but made the whole process very simple and easy. After inputting the info about the iPad, the condition it was in, and getting a quote, I was given a prepaid mailing label to print so I could send it in. I followed all the instructions to erase all the data on my device, packaged it as recommended, and dropped it off at UPS. It took about a week for GadgetGone to assess the iPad and send me a payment for the iPad. I was shocked that I actually received more money than initially quoted. The payment was given to me via Amazon gift card, although uou can choose to have payment via PayPal as well. Overall, it was really easy to send everything in and payment was received much faster than I anticipated. The next time we have broken phone, computer, or tablet, I'll definitely be checking Gadget Gone before recycling or throwing my stuff away.
"

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5/5

2021-10-19

More Than Fair

"My phone was cracked and broken in several places. Everything worked but it looked awful. I rated it as broken which meant I would get $47.
After they evaluated the phone they sent me $97!
Service was quick and they did a great job keeping me informed along the way!
Would highly recommend!
"


2/5

2021-09-23

Bait and switch

"Sold them two iPhones and each time they found a reason for paying less than advertised. The first time they tried to reduce the condition of my phone from flawless to good. When I complained, they relented. The second time they said there was a problem with the proximity sensor (there wasn't). Their offer was reduced from $32 down to $7. When I fussed and suggested they simply return my phone, they increased their offer to $15. Rather than prolong the dispute (they had my phone), I accepted. I am suspicious they always find a reason to lower the initial offer. Can't prove it, but it happened twice to me."

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