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Product & services pricing
3.54/5
Chance of future purchase:
3.34/5
Shipping & packaging:
4.38/5
Customer service:
4.00/5
Return/Replacement policy:
4.00/5


1/5

2024-05-16

Bait & Switch

"I was quoted $205. They emailed saying that they found the screen full of scratches, they included pictures that were not of my phone screen and they offered me $100. I responded by telling them that it was impossible for my phone to have any scratches on the screen because it was given a tempered glass screen protector right out of the box and it was barely ever used as it was our family spare phone that was for when one of our phones was broken or being upgraded. Not only that, I closely inspected the phone when I prepared it for shipping out. They responded with another offer of a few more dollars, but still way short of the original offer. I proceeded to ask for my phone back and they obliged. I decided to send it to Apple, who also quoted me the same price of $205. Apple issued me the full amount of $205 after they inspected my flawless phone. If you have a flawless iPhone, Apple has the integrity to be honest about it, but Gadget Gone does not. They will even go so far as to send you pictures of some scratches on a screen and try to tell you that it’s yours. I wish that there was a way for me to include the pictures that they sent me. These guys cannot be trusted. "

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5/5

2024-05-14

Excellent experience

"I was a little hesitant to send off my old cellphone to a company that I had never heard of and I had never before gone through the equipment recycling process. Everything worked better than I could ever hope for (and better than most business experiences work these days). I was notified when the equipment arrived at GadgetGone and told what to expect in terms of timing for evaluation and payment. Communications were efficient but friendly. I actually received a higher evaluation of and payment for the cellphone returned. I very much recommend this service to anyone that needs to recycle the types of equipment that the company handles. This was truly an excellent experience!"

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5/5

2024-05-14

Excellent company

"Professional. Very fair. Definitely the place I will use for my old iPhones etc. "

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5/5

2024-05-10

great company

"I looked at several resellers and these guys had the best price and their service was fantastic!!"

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5/5

2024-05-07

Highly Recommended!

"The selling process was easy and the communication with the merchant was convenient. Being honest with your description on your electronic device goes a long way, before submitting the selling process. I appreciate the experience and happy to use the service again, in the future. Thank you!"

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5/5

2024-05-03

Highly Recommend!

"Definitely recommend GadgetGone. They give the most value for your device compared to competitors, are great at communication and transparency. They reviewed a few of my devices I sent in and quickly provided payment."

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1/5

2024-01-23

Unprofessional

"Phone arrived at their facility on the 12 of January. Just received their evaluation today the 22nd of January $110 less than quoted with a perfect phone with no issues. Beware of the old Bait & Switch. Still have not been paid"

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4/5

2023-11-11

Excellent customer service

"The process took a little longer than expected but I am happy with the money I received for my phone. The customer service is amazing, friendly, helpful and they respond quickly."

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4/5

2023-10-21

I iPhone X sale went smoothly

"Easy process, top dollar with professional support. Will use again."

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5/5

2023-10-12

Perfect. They paid what they offered!

"Great customer service, prompt payment. No messing around. "

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5/5

2023-10-06

Best In The Business!

"GadgetGone is truly in a league of their own. I have been selling with them for over 8 years and every single transaction has been flawless since day one. Their customer service is top notch. They are quick to review devices, respond to questions, and send payment. They are honest in everything they do. There have even been a few occasions where they offered me MORE than I was quoted because the device was in better condition than I thought. That’s the kind of integrity I look for in a business relationship. I am customer for life! "

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5/5

2023-09-28

Fast response and fair value

"Very fast response after the quote and they sent me a box to ship it back. I got exact how much they promised"

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5/5

2023-09-27

Excellent

"Great dealing with them. Excellent"


5/5

2023-09-26

Pure excellence.

"My experience, from beginning to end, was flawless. "

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5/5

2023-08-29

Fast Quality Service

"I would like to commend GadgetGone on the speed and service they have given to me and my company with our large bulk orders of sending them old I-phones and the quick turn around with them looking over the phone and sending us our offer. Will definitly refer them to other collegues of mine for their business."

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