"Once again disappointed by FedEx. This company couldn't deliver a package on time if they tried. This is exactly why I do not use FedEx they are the most unreliable unprofessional delivery service on the planet. Every time I use them I always expect to get my package late I don't know why I expected any difference this time. They will send me notifications that my package will be delivered on a certain date between certain hours but they can't send you a notification saying that my package isn't going to be delivered on time the day they specified. They don't care that I am out $300 because I took the day off from work. They could have notified me that they couldn't deliver it on time when they said it would be here and I could have picked it up from them so at least I didnt take the day off for nothing. I mean I took A-day off work because FedEx said I needed a signature so I had to be there to sign. How unprofessional. I hate FedEx unfortunately I buy and sell and ship and receive items every day. I can't choose who a shipper uses sending me merchandise but I do whatever I can to not use FedEx when I ship."
"Never again! Waiting for the past 5 days on a package, it says out for delivery every day, but it never gets delivered. Customer service is not able to help or answer any questions."
"Poor service, not responsible"
"Paid for guarantee overnight delivery and 3 days later my live animal arrived. This is the WORST shipper I have to deal with. No customer service outside of local folks and little to no concern.
In a sentence: I highly dislike this company!!"
"Absolutely useless trying to talk to someone to help dispute a charge, for whatever reason the company continues to send me letters for a charge for something I never received, when speaking to representative they told me to dispute it through email, third time recieving this letter and still nobody has answered my email to help dispute this charge, this final letter is threatening to take it to a third party collection agency that I will be charged for."
"The absolute worse most pathetic delivery service in existence. Never on time and always slow. Tracking never accurate. "
"Every single order we get threw fed ex never gets delivered to my place of business.please require a signature.were in a bad area .we tried contacting fedex within 20 minutes of delivery just to get the run around and still having to hunt a 200 dollar package"
"I would just like to say that FedEx is Horrible!!!!!! They have had my part since what looks to be Wednesday. The vendor sent FedEx the pickup request the Saturday before. It was supposed to be at my house the Monday before they even picked the part up... Since Wednesday, when they picked my part up from the vendor, my part has bounced all over creation and back. It left Greenville NC Friday morning supposedly on it's way to me and it ended up going back to Greenville Friday evening!!! It never got to me! I called them and after pulling teeth from a tiger, I finally reached an actual human being. Then she says it went back to Greenville instead of to me because it didn't get scanned before it left there... Then how exactly was it listed on my history and I was sent a message that it was on it's way to me if it was never scanned??? I asked the CSR to please connect me with a manager so I could lodge a complaint. She resisted but finally she put me on hold supposedly to get a manager. When she came back she acted like she couldn't hear me then giggled and said "I'm sorry I can't hear you. Please call back" and hung up... I did manage to find out that now it will be here before 10 am today. Saturday... I somehow doubted it. And low and behold it's 11:30 Saturday morning and it's still not here!!!! They have ruined my holiday weekend with their blatant disregard for customers, customer service, or the packages they are delivering. What if it was a life saving medication that I could only afford to get through a delivery system like FedEx?? Where would I be a week after it was supposed to be here?? Please stop using Fedex and use UPS. They are way more reliable and usually less expensive. And their customer service is top notch."
"If I could give a negative 10, I would. I will never use Fed Ex again. I have a small business on Etsy, and because of the size of my item it was necessary for me to use Fed Ex. I shipped the item in a FedEx golf box on June 3, 2022, dropping it off at the Ventura Ca, facility on Colt St. on route to Woodacre Ca approx. 375 miles, costing me $111.00 plus box & packing materials. Fed Ex has no idea where my customer's package is, and to add insult to injury, their tracking system is worthless, For example; 1) The tracking # shows the package shipped from Brooklyn, NY, not Ventura, California 2) The customer service, appears to be outsourced because they are unaware of U.S. geography (thousands of miles separate California and New York) 3) The tracking site showed the package as delivered to the P.O. in Woodacre on the 18th, then on the 13th, then the 9th, then the 7th, now I’m told the package is perhaps in the FedEx facility in Tracey California, but I must file a claim to be sure or have any search done. For a claim number …. 4) You are given 21 days to file a claim, and you should be able to follow the link to file online… but the link is broken (I tried 3 different browsers) leaving the only option 1) print 2) mail 3) or fax, which would be fine, if someone would give you the fax number … they won’t. 5) I was able to speak with a representative of the USPS Immediately, and file a claim on the phone with the representative, the next morning I received a call from the Woodacre postmaster, informing me that my package had never been delivered to Woodacre (1,400 population, very small town), she has since updated me and my client daily. I cannot even call FedEx in Tracey. 6) I have filed a complaint with the Better Business Bureau, but I was horrified to see 15,000 + complaints and 1-star ratings, very similar to mine. 7) As a small business this is particularly difficult, not only must I refund my customer, I am taking a loss on shipping and I have no idea if my property will ever be found and returned, even if I am able to file a claim, FedEx has a very poor track record on refunding or taking responsibility for their mistakes, according to their BBB reviews and all others. 8) I will keep posting my nightmare experience, and warning every other small business because, despite FedEx customer service reps' belief, most small businesses do not have 'shipping and production managers’ to handle these issues, and Etsy does not involve itself, they only supply the group discount if labels are bought through them."
"If you think the reviews for FedEx are poor, wait until you read this.
Package was shipped from Australia to Mexico. FedEx Australia accepted the package without question. Arrives in Mexico, Mexican customs claimed there was "medicine" (over the counter healthcare supplement) in the package which needed a "special Government permit" for clearance.
We requested for the package to be returned to origin but the customs broker (Sor Maria Parra - Senior Clearance Specialist at FedEx Cancun, Santos Cebrero (Fedex), Mizael Uicab (Fedex), Jen Calada (Grupo Aduanero), Jaime Encalada and Fernanda Vizcaino of Grupo Aduanero - grupoaduanero.com.mx) claimed they could "subdivide" my package and deliver everything but the "medicine".
Package is delivered to recipient...with 1 MISSING ITEM (not the "medicine"), 1 MISSING DOCUMENT, and 16 SEALED ENVELOPES METICULOUSLY OPENED ON THE SIDE BY A SLIT, including bank statements. They didn't even bother placing the letters back the right way. I suppose they didn't bother stealing the clothing in the package because it was too small for their fat backsides.
Moral of the story: Mexicans are not to be trusted. Neither can FedEx.
FedEx, you haven't lost just one customer. Guess who isn't going to be using your services for my new e-commerce store delivering to Latin America. You've lost thousands and potentially tens of thousands customers."
"FedEx consistently looses, damages, destroys and holds packages for weeks and months at a time. Never ever have we received a delivery on time and intact. The driver in Washington state would literally open the door and kick packages into the lawn, ditch, driveway and street. Last summer they held my two greenhouses hostage in Oregon for 63 days and would not release them- my entire tomato and pepper crops were destroyed as they needed protection from the elements- leaving me with no produce to sell and zero income for the fall and destroyed my business. This time- they’ve taken a package galavanting across the country- I very much recommend finding a different shipper - waste of money and time, causes too much stress and anxiety. Two million thumbs down! Boo "
"FedEx is the absolute worst parcel carrier in the whole wide world, hands down! Their booking agents are fully clueless and they do NOT even have customer service, none that I ever experienced. It doesn't matter if you email them a thousand times or call, you never get a soul! I just booked a pick up over the phone, for a client, using their account number and the clueless lady that scheduled it never mentioned a bar code label, nor sent me one to our email (how would I know when we do NOT use FedEx?) I addressed the package properly and when they came they would NOT take it saying it needs a scan bar! I've emailed and called with the confirmation number I was given and I never got a reply nor label even still! It shipped UPS!"
"My package was delayed for more than 3 days. I called FedEx but they kept saying it’s in transit. I don’t recommend FedEx to anyone. "
"They are liars thieves and be shut down for good."
"Fed Ex has had my package for 10 days. Lies about delivery date. Promises follow up phone calls with no return phone call. Calling 3 times a day is beyond acceptable for a straight answer on where my package is. Customer service lies and says they will transfer me but disconnects me multiple times. Half the customer service people arent even in the United States. I will always request a shipper other than FedEx from now on!!! "