"Absolutely a joke of customer service. I ordered an oversized item that was time sensitive to an address I was staying at for a week. I paid for two day shipping and Fanatics shipped out the item (4/8/24) within 24 hours using Ontrac. Ontrac proceeds to then send the package all over country, missing the expected delivery day. I contacted Fantatics on 4/10/24 (expected delivery date) after seeing the tracking and my package was sent to a different part of the country. I was advised to contact the shipper and see if they can reroute the package. I then contacted Ontrac and was told only the shipper can reroute the package. I tried to explain to both companies that I was no longer at this address and my mother is elderly and will not be able to handle or deal with this oversized package. Neither company cared in the slightest.

I immediately contacted Fantatics customer support back for the second time and they say can't change the shipping address once it is shipped and was told if you do not get the three days past the expected delivery date (4/10/24), we can refund or reship to the correct address. That turned out to be a huge lie.

I Just contacted their support this morning (4/13/24) (the expected three days after the original delivery date of 4/10/24) and was told the estimated shipping in now the 14th and have to wait another three days past the new expected delivery date. I tried to explain, I am not in town and in no way this is going to be delivered properly. There was no offer of help, no we are sorry. Then the person I was talking to, abruptly disconnects the chat.

Both companies should be ashamed of themselves."

"99.9% I don't have an issue when I order from Fanatics but when UPS happens to damage a package I know I can count on the wonderful customer support team to resolve the issue. Cristin and Connie in particular are two standouts that are problem solvers when the need arises. Thank you for the excellent customer service which keeps me coming back to Fanatics again and again."

"Cristin's customer service was fantastic! I had to cancel an order and was a little stressed that my issue wouldn't be resolved but there were no broken promises here. Cristin told me exactly how the processing would happen, followed up with a direct email and made the process seamless. Every company should be lucky enough to have someone like Cristin working in their customer service department!"

"I recently purchased a frame which was suppose to be for a vertical (portrait) picture, I mistakenly received a horizontal frame. Upon calling I was connected to Cristin who asked for a photo of item received. She stated that when she received the photo she would be able to start a replacement claim. I sent the photo instantly and true to her word I received the frame the next day. I have never experienced such professional and quick service. In a world that most people don’t want to work, this young lady responded to my request instantly. Quite unusual compared to some of the other agents that I have become accustomed to dealing with. Keep up the good work Cristin, I truly appreciate your questions quick response."

"I had an issue with a recent order, and was apprehensive about how to get it resolved. Cristin walked me through the process. She was patient and empathetic. The experience gave be great confidence about shopping on Fanatics.com in the future. Thanks Cristin!!!"

"Lilly provided me with excellent customer service! I will continue shopping at Fanatics.com!"

"They have horrible customer service. They sent me the wrong item and until I shipped it back and they received it they would not refund me or send the correct product. Therefore missing the event the present was for. I tried explaining to them my issue and they wouldn't budge on helping me or refunding me for the item I bought but did not receive. "

"Sarah was very helpful with tracking my order as it was a gift for my grand son last week. My package finally arrived yesterday and he loved it! Not only was she kind, but she was respectful. I’m happy with my purchase."

"Had an issue with an order missing item’s reached out to customer service got in touch with a fantastic agent named Lilly who checked into my missing items and had them delivered to my door within 5 days couldn’t be more happier. Lilly’s personality and the way she handled her job she was awesome "

"Bought a birthday gift and arrived damaged. Contacted support and Sheilah understood my anxiety, response and replacement was immediate. I cant praise enough. Again my deepest thanks"

"I received two shirts as a gift. Just wanted to swap the L for a M. They won’t do that. Asked customer service rep who told me that if I could speak to a supervisor. Was told he was “in a meeting.” Asked if he could call me back. Was told no. Asked for ANY supervisor. Agent put me on hold for 15 minutes and then hung up on me. Avoid this company. They’re customer service is horrible. If you buy a gift for someone they’re stuck with the size because exchanges are not an option. They can return it and buy something else, but do you really want your gift recipient to have to buy their own gifts just to get the right size? Stay away from this company. "

"Cristin was amazing - without his help, I would not have a complete birthday present for my grandson next week! Thank you so much for your assistance and making me a priority and satisfied customer!"

" Cristin rocks! Or, Cristin provided me with excellent customer service! I will continue shopping at Fanatics.com! She went above and beyond to deliver a very important item and I can't thank her enough. "

"Thank you Cristin! Provided fast resolution to a shipping issue. Thank you."

"Assist with problem and followed up. Don't experience that too often. "