"Received item in a timely fashion."
"It looked as though I had purchased the wrong item - turns out the item underneath was the coyote and it’s downloaded and working"
"I purchased Publisher, and my technician, Joe, assisted very efficiently and effectively. I appreciate the courteous and quick service. I am all thumbs when it comes to the technical part of computers and software, so Joe's tactful, kind-hearted assistance was greatly valued."
"Delivered as advertised authentic software "
"Customer service and response were extremely quick, very pleased will definitely be back and will recommend. Thankyou!"
"I had no problems. They seemed efficient. I received the product I ordered."
"Quick and easy receipt of software purchase. I called for assistance with installation and was helped immediately by Agent Anne. She handled everything in less than 10 minutes."
"Im 77 and they were helpful patient. Easy to download and install Word on my MAC Thanks!!"
"Emailed the company two times with no response. Had trouble downloading purchase. Needed to use Microsoft customer service instead. Also, did not get the product I thought I was purchasing and the company was no help in trying to fix the issue. Will not use again. Might as well go direct to Microsoft rather than hassle with EK Software."
"Chat and remote from EkSoftware went well so far, installation of Microsoft Office 2019 Pro Plus by Agent Joe"
"had a problem but great help and phone support. thank you"
“Hi,
Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention. We would like to express our sincere apologies for the negative experience you had with our product/service.
Our support team is fully committed to resolving any issues our customers encounter. To assist you further and address your concerns, we kindly request that you provide us with specific details regarding the problem you faced. This will enable us to investigate the matter thoroughly and find a suitable solution.
Please reach out to our customer support team at +1 877 357 4498 or visit our website to contact us via live chat or email. We assure you that we will do everything in our power to rectify the situation and ensure your complete satisfaction.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We look forward to hearing from you and working towards a resolution.”
"I had trouble figuring out how to download after purchase. A phone call and I'm in business. Thanks. I'm not good with directions so the help was a big part of the value here. "
"Joe fixed my issue quickly. Thanks!"
"He gave me a product key that worked on my install"
"Purchased Microsoft Word 2019 for Mac but first contacted customer service who confirmed it was compatible with IOS 10.15, After downloading, receiving notice it was not compatible with IOS versions under 11. Wrote back to customer service rep who did not explain error in representation of compatibility, but gave me a link to another software version he ensured would work. it didn't. Now I don't have workable software and have less in the bank to show for it. Buyer beware this company."
“Hi,
Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention. We would like to express our sincere apologies for the negative experience you had with our product/service.
Our support team is fully committed to resolving any issues our customers encounter. The last time you were on chat with us, the support session had to end as you had a prior appointment you had to go to.
To assist you further and address your concerns, we kindly request that you reach out to our customer support team at +1 877 357 4498 or visit our website to contact us via live chat or email. We also started a support ticket by sending you an email offering support and are looking forward to your response. We assure you that we will do everything in our power to rectify the situation and ensure your complete satisfaction.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We look forward to hearing from you and work towards a resolution.”
A rep from Eksoftware, Softwarekeep, has responded:
“Him,
Thank you for taking the time to share your feedback with us. We appreciate hearing from our customers, even when the experience doesn't meet their expectations. We sincerely apologize for any inconvenience caused and would like to address your concerns.
After carefully reviewing your case, our team went above and beyond to enhance your order by upgrading it to a full Office Home and Business for Mac suite at no additional charge. This was done to avoid any delay in delivering your ordered software after the standalone Excel for Mac went out of stock. We hope this unexpected upgrade added value to your overall experience.
We would also like to mention that after checking our support email records, we were unable to locate any correspondence from your email address. We value effective communication and strive to provide prompt assistance to our customers, so it's unfortunate that we didn't receive your message. However, please know that we are here to assist you and would be happy to help resolve any issues you may have encountered.
To further assist you and ensure your concerns are addressed real time, we kindly request that you reach out to us again through our phone or chat support on our website. Our dedicated support team is available to provide immediate assistance and work towards a resolution that meets your expectations.
Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to assist you further and regain your trust in our services.”