"Everything was great and if I had any questions I could ask them anything and they would get back to me with a response pretty quickly. Thank you EdenFantasys."
"We had two packages that were coming in, however they were delayed due to the snow storm. Before I could even think about calling to check the status, I received an email to ask if I had received them yet. After telling them I has not, about 15 minutes later I received another email from them stating that they were at our post office, due to the storm the driver hadn't made her route, it would be there asap. How often do you find customer service like this? This was awesome and greatly appreciated!"
"All good my husband and I are all smiles ❤️
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"I order a lot of toys from this company
For my personal use. There have been many that are okay but not what I enjoy, (my bad) but it is exactly what I ordered.
I have had issues and when I contacted customer service they have handled the issues and replaced the item.
I ordered an electro play unit and the accessories. Just let it sit for quite a while because some family issues. I went to put batteries in it and use it nothing, opened a fresh pack of batteries and replaced the ones I just put in and again nothing, was do disappointed.
No I didn't call customer service as I had it for several months and I know I should have tested it when I got it. I will continue to purchase items Thur them and definitely recommend **** toys I have tried to friends and yes family as well."
"Bought a product that did not work they trouble shooter with me and even offered an exchange after on a holiday weekend. Customer service is top notch."
"I got a vibe that wouldn’t turn off, so I messaged them. They have some advice, and when it still didn’t turn off, they sent a new one! The first vibe still worked really well, and I even recommended to a friend. I’d recommend a rabbit vibe for anyone who’s curious and wants to try stimulating for the first time."
"They use DHL. don't expect your items to arrive in time. "
"Always helpful emails trying to send products that are tailored to my needs. Me and my fiancé both ordered some products thanks to these recommendations! We’re so ready to continue our journey in exploring what we enjoy thanks to this company. "
"I forgot to include the free items in my cart and I contacted a service representative and they helped me include the items to my order. I received the package on time and received a email to make sure I had received it. Excellent customer service. I will shop with them again."
"I got everything I received and in a timely manner, took about 11 days after I purchased the items. I got some free items from them during a promotion, they're alright. Can't complain, they're free. The **** U **** I bought is decent quality, thought it would have a stronger vibration but not really. The tail butplugs are wonderful, wish they all were stainless steel so silicone lube could be used. The glass deldo I bought is nice, smaller than I expected but that is my fault for not checking the measurements and assuming. They are correct to measurements. The Fleshlight I bought for my husband could be better. Kinda large and clunky, and the lube drips to the bottom and leaks from the bottom cap. Most disappointed in that. Overall I'm pleased with the company, will buy from them again."
"Thank you *so* much to Eden Fantasie's amazing, kind, and compassionate customer service representatives Irina, Troy, Carly, who helped me through this journey and all its issues. Thank you for checking products, verifying listings, fixing mistakes, and providing me with replacement options at no expense to myself. And for sparing me the embarrassment of returning the mistaken items. I honestly repeatedly welled up with tears at how much you helped me, and continued to help me. You were compassionate about my disabilities, and took my suggestions seriously. I hope you prosper in your lives with much good and fruitfulness in careers, faith, understanding, and holy love for and from your fellow man. And may the God of Jesus our Messiah bless you."
"Bought a massager on their website which worked great and we loved it. Than out of no where 2mo later the charging port stopped working and it never charged again. Never even submersed this in water (even though it said waterproof). So I contacted customer service through email and they told me no prob throw the old machine away we will send you out a new one right away. Sure enough that same moment they shipped another one out to me. I dont mind when things stop working I do mind when people dont do anything to help after that happens. Eden sure did help me. I love them. So quick to reply too, never took more than 3min to get back to me. "
"One of my items didn't operate correctly. Customer service agents were quick to respond and help troubleshoot the issue. I ended up having a replacement sent & tracking info followed like 10 minutes later. I received exceptional service and was treated with respect and courtesy."
"I have order from Eden Fantasy 3 time and I love everything I got. That always have great deal for literally everything. "
"I've had an issue with my local post office. They claimed that the package was delivered, but in reality, I didn't have it. Luckily enough, I've got in touch with Alex and Tori who helped me a lot. They were kind enough to explain the whole situation and asked me to wait for additional days. After some days I reached out to them because I still didn't have the package. Tori asked me to double-check the address and then resent the package with faster shipping for free.
I'm very happy with the customer service and their politeness. One of the best experiences I've ever had!
The prices and deals are awesome. It's a rare thing to see such a company today. The quality of the products is good and the free gifts still keep my wife happy.
The delivery itself isn't a strong thing, but it's not the companies fault rather USPS's one.
All in all, I recommend this place for the quality of products, prices and customer service!"