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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.85/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2022-08-20

Excellent Customer Service & Toys

"I love the deals and toys!"

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5/5

2022-08-07

Eden Fantasy's Customer Service

"Eden Fantasy's Customer Service is just as amazing an their inventory. Thanks for all.
Product was explained in detail. Made area of replacement parts that would be needed in future. Even agreed to send replacements. . All within less than 4 minutes. Awesome. We will be telling everyone what a place we have a found. Good to the service is knowledgeable of their products and "our, your, " interest, as opposed to someone who is just trying to tell sell "Their Hottest Product" to compensate for lost income,
"

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5/5

2022-08-06

Best Products to Offer

"Every now and then I get email offers about discounted items, and I’ve finally been able to spend money on myself today and and I went and bought some products. I’ve bought things from EdenFantasys before and I was far from disappointed. The discrete packaging, to really good customer experience. 10/10 recommend shopping from here. "

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5/5

2022-06-22

Backing the product

"Timely response with my situation and helped with me integrity, and honoring my original purchase and made me feel good about my new decision reordering something different with a decent credit vs what I purchased..thank-you. EDEN"

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1/5

2022-06-07

read reviews before purchasing any products

"I’m pretty disappointed I ordered from them and this package is taking two weeks it’s been in town for a Few days and still it hasn’t been delivered i was excited about the purchases but after reading so many mixed reviews I am quite sure I made a mistake and should’ve researched said purchase I wish I could get my money back but oh well just hoping somebody reads the reviews before wasting there time also tracking information is horrible no accurate updates. Another thing is buy or research local shops online in your area or stores too avoid ordering across the country like I did thank you for reading."

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Rep reply posted 2022-06-09
A rep from EdenFantasys, EdenFantasysCS, has responded:

“Hello. I'm sorry about the delivery of your order taking such a long time! It sounds like it may have been lost in transit. I understand it's frustrating, but we will do everything to resolve the issue as soon as possible. Can you please contact customer service with your information? We can reship your order with express shipping or issue a refund if you prefer.
Thank you.”


4/5

2022-05-10

Positive

"I ordered three items. All three items were wonderful. I had a problem with one of them. When I informed Eden of the issue, they were very prompt to replace it no questions asked. This is the kind of consumer help that everyone should be looking for. Hats off to Eden fantasies. Thank you so much."

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5/5

2022-04-28

Best Quality, Price and Service!!!

"REAL Quality products at a reasonable price. Well presented listings. Accurate descriptions. Excellent customer service."

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5/5

2022-04-20

Excellent customer service!

"Had an issue with a priduct I ordered not fitting, however I could not return it as it had been opened. I let customer service know, and to my surprise, I was gifted a credit, which allowed me to place another order, and made this site my new favorite go to shop. Their products are very well made and I recommend to all!"

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5/5

2022-04-12

The Atlant is the real deal.

"It was the perfect "big" size. It might even be too big for many women, but that's why it's such a good size. If your women is happy with you but still likes something bigger to experience the Atlant is a perfect size to try. Not many women would ever need anything bigger. I definitely enjoy seeing my wife enjoy this **** star in a box."

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5/5

2022-04-08

Great selection and service

"They have a great selection of products, and customer service fixed a minor issue with zero hassle! Wonderful experience overall, I would not hesitate to shop there again."

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5/5

2022-04-07

Customer service is phenomenal!

"I’ve been a customer for a little while now and every time I’ve had any kind of issue they have went above and beyond what I expected from them. They really do their best to make you happy with your purchase before and afterwards! Can’t beat em in that department! "

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3/5

2022-03-28

Customer Service Useless

"I'm pretty sure this company is not actually in the U.S. because I just spent the morning arguing with a customer service representative as to whether New Mexico is part of the contiguous U.S. They refused to look into why I was getting charged international shipping and just claimed that USPS considers NM a remote area even though, if the company was ACTUALLY headquartered in GA, then we would be closer to them than a number of states. Agent did not seem interested in calling USPS or even looking at a map, instead simply repeating the lie that it's not their fault, totally USPS. Thought I'd try their Facebook page and it says it's maintained by somebody in Moldova which sounds right to me since they don't want to call USPS and they don't know states.

Edit: updating my review to 3 stars because apparently leaving a negative review elsewhere got someone to look into the issue, they offered me credit to cover shipping too which was nice but it shouldn't have taken negative reviews to get someone to look into things.
"


4/5

2022-03-24

Great **** sub

"Got the **** machine, and tried it out first I tried the **** part, but that didn't work out too well, because I am a big guy so I tried it again with a lot of lube and it still didn't work, finally gave up and then went for the tongue part, and that worked wonders. I squirmed in ecstasy and squirted **** farther than ever before. I'm definitely going to be using this toy a lot. "

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5/5

2022-03-20

Amazing customer service!

"I received a much anticipated toy and it must have been defective as It would not power on. After contacting customer service on a Sunday I figured it would be several business days before a response. With in the hour the problem was resolved. I have also purchased several other toys and will continue to shop here. "

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5/5

2022-03-09

Best customer service

"I had an issue with my purchase and it was handled so easily and efficiently. "

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