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Verified
1/5

2015-12-17

"all of the 5 star reviews are fake. a complete scam website, also likely stole/sold my credit card info - as this was one of the only new purchases ive made with a brand new card, and it was stolen a week later.

typical "call to confirm" like everyone else. then once i didn't bite at the overpriced scam accessories, they canceled my order saying its not in stock all of a sudden.

reseller ratings should also be 1 star for allowing these BLATANTLY fake reviews to be posted.
"

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Verified
5/5

2015-12-16

"very good online deals
and costumer service
"

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Verified
5/5

2015-12-15

"Appreciate the attentiveness and initiative of Digital Outlets' support team! We inadvertently ordered a lens for a film camera when we wanted to get one for a digital camera. Digital Outlet saw the order and proactively contacted us to confirm whether or not we were intending to get a film lens! This ended up saving us the hassle/cost of receiving the wrong lens and returning it so we're very grateful to them for noticing and communicating to us."

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Verified
5/5

2015-12-15

"They did a great job and caught my mistake that i made before sending me the order.
Thanks guys!!
"

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Verified
2/5

2015-12-11

"Just an unbelievable experience. I have tried contacting the company on several occasions since placing my order on 11/25/15. I finally after my 3rd attempt calling today 12/11/15 ( mind you I've called on two other separate days ) Finally spoke to someone on the phone who did not give their name . I told him that I have been unable to confirm my order or get any response to my multiple emails . I brought up the 10% cancellation fee & was RUDELY thanked for cancelling my order and hung up on. Shortly after this review became active I received a phone call from Josh at Digital Outlets stating that my purchase had been refunded in full w/o a 10% restocking/cancellation fee and to please change my review. I have since adjusted my review sadly I'm still dissatisfied as I've spent far too much energy on this unfortunate purchase or lack there of . Please consider the nonexistent contact info &/or fax number on their website as a cause for concern. Josh did offer to send me a free filter for my camera and I declined. "

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Verified
5/5

2015-12-10

"They called to confirm the order and to make sure the lens was correct. The lens I ordered was not compatable with my camera. It turned out I ordered the wrong lens. With their help I was able to get the correct lens."

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Verified
5/5

2015-12-09

"Good customer service, Satisfactory"

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Verified
5/5

2015-12-09

"Scott helped me through a difficult situation about a camera lens for my grandson...He was professional, courteous, patient and kind....I appreciate his help so very much!! Margaret Arnold"

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Verified
5/5

2015-12-09

"We ordered a camera from this website; not realizing that we ordered an "imported" version by accident. They contacted us to be sure we knew it was all in Japanese before they proceeded with the order. We needed the English version for sure! Scott with Digitaloutlets.net customer service was super nice to deal with and took care of everything for us in figuring out how to proceed.
I would recommend them and use them again.
"

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Verified
5/5

2015-12-09

"The order process was easy. There was a long period of silence between when the order went in and when I was notified that it was just about ready to ship. Ultimately, I canceled the order because your rep told me that I had ordered a lens for a film camera when I needed one for a DSLR."

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Verified
5/5

2015-12-08

"I had originally ordered the Canon 7D Mark II and for the price I had thought it was a steal. I later got an email stating I needed to verify my order, it being the holiday season I was thankful of this. Come to find out I had originally ordered an Import model and was completely unaware, I just didn't read all the specifications. The guy I talked to on the phone was super helpful in explaining exactly what I was getting and I was able to correct my order on the phone right there, and still for an amazing price! I highly recommend this company and will be buying my photography equipment from here now on. Thank you"

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Verified
5/5

2015-12-08

"Great service thanks again!"

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Verified
5/5

2015-12-08

"Customer service was very nice "

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Verified
5/5

2015-12-08

"Customer service was good. Nice that they caught a mistake in my order and emailed me to call in to confirm. Offered a great price on the correct lens. Very happy with service so far."

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Verified
5/5

2015-12-07

"I spoke with Scott to cancel my order. He gave me my confirmation number over the phone and said I would get an email notification today after my survey. "

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