"I LOVE IT!!! I wonder if maybe all the negative reviews are from people that waited til the absolute last minute to order, or what! I ordered my costume on 9/21/12 and recieved it on 9/26/12 just as the tracking information stated. They are definitely quick! My suggestions would be order early, don't wait til the LAST minute, and be sure what you want because it'll ship FAST!! I read the reviews, good and bad, before ordering and I'm gald I went with them, and I'll do it again! HIGHLY RECOMMENDED!! I LOVE IT!"
"they are horriable,firts call i asked APO ,AE shipping which we ordered one group girl costume a recital they said over 75usd is free the next they i asked something else they said will change shipping 4.5 usd and at my order they decide 9 USD is the better number while they are adv for free shipping over 75 usd..Cause we are military and off US shipping i asked are you using UPS or USPS they said we use both just because ours AE they decide to charge us shipping what a shame for a company they treat the people !!! They were very rude and not professional.."
"I read the reviews after i placed an order. I was so nervous that I called the company to find out when my order would ship etc. To my delight, the order was shipped in UNDER 24 hours, and I already had my UPS shipping number. The costume came in perfect shape, fit beautifully, and the price could NOT be beat!"
"I am also glad I did not see these reviews before I ordered the product. I had a wonderful experience with this company. My order was shipped in 6 days and the costumes were great. Awesome price and the costumes are very nice."
"Sadly I worked at Costume Craze as a temporal employee this Halloween season.
It is terribly sad the way they treat their customers. Not only do they not care to help the people but they love to put them on hold to make fun of them. Even the customer service manager does this. She particularly likes to gather the reps and laugh about the most recent call. Meanwhile there are 70 calls on hold because they are always understaffed.
If you call due to any difficulty you had with this company or if you speak differently than they way we do here, and you are put on hold is it not to “better assist you” but to allow the representatives to gather in and listen in on your phone call.
I also saw the way they do returns. Some items returned have been clearly used but they re-sell them anyway. I used to get calls of complaints about people receiving used items all the time. The solution was to have them return the items. The customers had to eat all the shipping costs when it was clearly the company’s fault.
Costume Craze guarantees that you will receive your package on time but this is not always the case. This is because Costume Craze can take days and even weeks to ship out your package regardless of the shipping method you pay for.
The owner of this company, Kate Maloney, is completely unprofessional, cruel and selfish and has no appreciation for customer loyalty. I am not sure how a company like this is still in business. It is a joke how uncoordinated everything is. I can go on and on about Costume Craze but I hope that with this little bit you can get a better understanding on what happens in this “company”.
I no longer work at Costume Craze as I can not take part in these offenses. I purchased my family’s Halloween costumes from buycostumes.com and from a local store."
"After being "guaranteed" the shipment in time for halloween by someone on the phone, we were shocked to find out that it took 5 business days for someone to pack the "in stock" items and ship them. We then got a confirmation email stating it would NOT be in in time for halloween.
we called the company again and asked why would someone say it would get to us in time if there was any doubt? we would have upgraded the shipping had they told us there was ANY chance of us not getting it in time! "oh, we are sorry about that. we will give you a full refund, just refuse the package, we wont charge a fee..." the lies continued..
low and behold, the company takes a NEW LOW, as they not only charge us a restocking fee, but then the shipment fee of us refusing the package. excuse me, but what kind of business operates like this? says one thing, then another thing happens TWICE? how desperate can you be that you need to defraud your customers out of a couple bucks because YOU made the mistake? we will not be fooled again.
dont make our mistake. GO ELSEWHERE. "
"This is the worst company ever!! They sent me only a part of my costume and then wouldn't do anything about it or give me a refund. I paid for 3 day shipping and it came a day late! I WILL NEVER ORDER FROM THEM AGAIN AND NEVER RECOMMEND THEM TO A FRIEND!!!!"
"If I could I would give them zero stars...
What a TERRIBLE company!! I will never EVER order from them again. Ordered Something for Halloween with plenty of time to get it before the 31st. Days went by with no confirmation email or shipping info, called the company, was on hold for 30min and the guy that finally answered said the package would be here by the 31st, but I needed it before. He said there was nothing he could do, it was going to take the full 10 business days to get to me. So I had to drive all over the place to find something like what I had ordered and ended up spending 2 hours making it myself. Then the 31th came and went, still no package, called again they said the address I provided was wrong, so I called UPS to have them send it back, now today, the 12th of Dec, I get the refund and it isn't even for the right amount, so I call again and they tell me they take a $5.00 UPS charge out to ship it back. DO NOT ORDER FROM THE COMPANY!!!!"
"After a manager learned of a mistake that was made with my order, he graciously offered to correct the problem. As a customer, It is refreshing to be treated with my personal satisfaction in mind, not just the company's bottom line. Thank you, Costume Craze, for two great costumes and for making the necessary corrections. "
"I would not wish this company on my mortal enemy. I ordered my costumes on the 24th and paid for delivery on the 27th. The 27th came and gone with no package, one day late-no big deal I will give it another day. 28th comes and goes with no package so I call that evening. Apparently one of my items was out of stock (not according to the website!) so I said ditch that item send me the other items, I can still work with those and need them, can you get them here on Monday the 31st. They tell me yes. I ask three different times just to make sure, yes, yes and yes. Today comes and I look at my order status and nothing has shipped. I call and explain the situation and the guy asks me if something could have been miscommunicated. What?! No, I asked clearly three times. Awful, awful, awful."
"They never shipped my order. I called customer service and was told that there have been a lot of orders not being processed. He said he would cancel the order and issue a refund.
"
"Add me to the long list of fraud complaints. After noticing today that I never got order confirmation from this company on a costume for 24 hr shipping I looked up reviews, which I normally NEVER do. Panic hit and I called, on hold for 10 minutes, on hold another 5 minutes to find out...OOPS, your order was finalized but never shipped, I guess we'll have it there by Halloween. Yeah, right. No thanks, credit back my card the FULL amount and if I don't see the charge back by next Tuesday I will file a formal complaint with my CC company.
BUYER BEWARE!!"
"Really wish I had done some research BEFORE ordering my daughters costume. Thanks to Costume Craze, trick or treat came and went last night without my daughter having a costume. We improvised with some things we had at home but as a mother I was sick at paying for express shipping to ensure delivery by yesterday, then watching my daughter cry because it didn't come. Their customer service phone number says it has been changed so I can't call, I just sent an email and I can't imagine that will get answered too quickly judging from the reviews here. HORRIBLE, HORRIBLE, HORRIBLE!!!"
"Um what they said. I haven't received any product or even been remotely kept in the loop in regards to my order. They told me that something was on backorder 2 days ago, when my order was placed a week prior to that. I hope they know people order costumes for this Halloween and not Halloween 2015. They don't even attempt to rectify anything. Facebook comments are deleted and then they take away the ability to post or comment on their wall."
"DO NOT ORDER FROM HERE! I should have reade these reviews first, so far two orders from here have not come with express shipping, over $100 spent wiht nothing to show for it, total rip off and lies about the shipping. Then no one is there to answer any calls or emails. "