ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.11/5
Chance of future purchase:
4.28/5
Shipping & packaging:
4.38/5
Customer service:
4.23/5
Return/Replacement policy:
4.13/5

Verified
5/5

2024-04-18

So easy!

"Easy and efficient to order contacts. Love that they are delivered to my house"


Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We are thrilled to hear that you had such a positive experience with us! We truly appreciate your feedback and are delighted that you found our ordering process easy and efficient. Thank you for choosing Contactsexpress.ca for your contact lens needs.”


Verified
5/5

2024-04-18

Fast delivery

"I ordered contacts on a Sunday, they processed them Monday morning and by Tuesday evening they were at my door "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for the amazing 5-star review! We are thrilled to hear that your contacts arrived quickly and that our service exceeded your expectations. Providing fast delivery is always our priority, and we're so grateful for your positive feedback. Thank you for choosing Contactsexpress.ca!”


Verified
5/5

2024-04-17

Delivered as ordered

"It was very easy to reorder my contacts and they came quickly. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for sharing your positive experience with us! We are thrilled to hear that your contacts were delivered quickly and that reordering was a breeze. We appreciate your feedback and look forward to serving you again in the future.”


Verified
5/5

2024-04-17

Easy as usual

"Everything was good !!
Thanks !
"


Rep reply posted 2024-04-17
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that your experience was easy and everything was good. We truly appreciate your support and look forward to serving you again soon!”


Verified
4/5

2024-04-16

Great

"Great
Fantastic
Wonderful
Good
"


Rep reply posted 2024-04-17
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We're thrilled to see your positive feedback! Thank you so much for taking the time to share your experience with us. We appreciate your support and look forward to serving you again soon.”


Verified
5/5

2024-04-16

Fast and good price

"Always receive my shipment fast and in good shape !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-04-16
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for your 5-star review! We are thrilled to hear that your shipments always arrive quickly and in good condition. We appreciate your support and look forward to serving you again in the future.”


Verified
2/5

2024-04-16

Not really a discount

"I can get my contacts at my optometrist for the same price. I thought purchasing on line would be a better deal. "


Rep reply posted 2024-04-16
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you for your feedback. We understand that you expected a better deal purchasing online compared to your optometrist’s office. We take your feedback seriously and we’re committed to providing competitive pricing for our customers. We will investigate this matter and reach back to you as soon as possible with a better deal that meets your expectations. We appreciate your patience and understanding in this matter.”


Verified
5/5

2024-04-15

Awesome!

"Great transaction, they arrived super quick and great quality! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-16
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We're thrilled to hear that you had an awesome experience with us! Thank you for sharing your positive feedback and for choosing Contactsexpress.ca for your eyewear needs. Enjoy your new contacts!”


Verified
5/5

2024-04-15

Great product!

"Great product fast shipping!"


Rep reply posted 2024-04-15
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for the fantastic review! We're thrilled to hear that you love our product and that the shipping was fast. We appreciate your support!”


Verified
5/5

2024-04-14

Easy Reordering

"The prices are comparable and it makes it so easy when my prescription is stored and I can just hit reorder. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-04-15
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for the amazing 5-star review! We're thrilled to hear that you find our reordering process convenient and our prices competitive. We truly appreciate your support and look forward to serving you again soon!”


Verified
4/5

2024-04-13

Great product and price.

"Easy to order and great prices. The delivery time was a little longer than I had anticipated, so I will order again before I run out. "


Rep reply posted 2024-04-15
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you for your feedback! We're thrilled to hear that you loved our products and found them at great prices. We're always looking to improve our delivery times and appreciate your understanding. Looking forward to your next order with us!”


Verified
5/5

2024-04-13

Great Experience

"Ordering my contacts was easy and they were delivered quickly. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-04-15
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We are thrilled to hear about your positive experience with us! Thank you for choosing Contactsexpress.ca for your contact lens needs. We appreciate your feedback and look forward to serving you again in the future.”


Verified
5/5

2024-04-12

Always on time

"Super fast delivery. I'm ordering from contactsexpress for years and never been desappointed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-04-15
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We are thrilled to hear about your positive experience! Thank you for being a loyal customer and for choosing Contactsexpress for all your contact lens needs. We truly appreciate your feedback and look forward to serving you for many more years to come.”


Verified
5/5

2024-04-12

Amazing!

"Fantastic service & fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-04-15
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We are so thrilled to hear that you had an amazing experience with us! Thank you for taking the time to share your positive feedback. We truly appreciate your support and we look forward to serving you again in the future.”


Verified
3/5

2024-04-12

Did my eyes get bigget

"Suddenly paying $10 more compared to last year "


Rep reply posted 2024-04-12
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We value your business and want to ensure that our services remain affordable for you. Our team will review your account and reach out to you shortly with a better deal. We appreciate your patience and understanding in this matter. Please feel free to contact us if you have any other concerns or questions.”