"I purchased an ASUS laptop on a Tuesday. I went home to set it up and was unable to get into the computer; it kept saying other user and would not let me set up as a user. I called and the manager Trevon was not the nicest. It was like I was interrupting him by making him work. He advised me to bring it in the next day and he did swap it out for another computer. I took it home and plugged it in and it let me set it up this time, however, the operating system needed to be updated. I started the update at 11am and by 630 pm I was still unable to get into the system to do anything. I was soo frustrated I put it down for the night. I called the store first thing in the morning and Trevon said they couldn't do anything unless I called the manufacturer to get it fixed. I called ASUS and they walked me thru a reset and said the operating system was corrupt. I called Trevon throughout the day to let him know what was going on. I started the reset at 11am and by 530pm it was still only at 41% complete. Trevon advised to shut it down, unplug and pack it up and bring it to the store the next morning to exchange for a different computer. He advised that he would be working in the morning. I got there in the morning and the manager that was on was Spencer. He advised since it had been more than 24 hours that there was nothing that they could do; I was to have bought it in on Thursday not Friday. I don't think Trevon had any intention on exchanging the computer since he lied about being there in the morning. The whole thing was a scam. Spencer said he would call the district manager and see what he would do and he would call me back. I never heard back. I called Progressive Leasing and explained what was going on and the representative called the store and Spencer told him the only recourse was to call the tech department. Progressive took care of the issue and refunded my money and cancelled my account. NEVER EVER DUE BUSINESS WITH CONN'S!!! THEIR PRACTICES ARE QUITE DEVIOUS AND UNDERHANDED AND THEY COULD CARE LESS ABOUT THEIR CUSTOMERS."

"DO NOT COME TO THIS PLACE...EVER! My husband and I started the process of getting a couch with these people until I saw the awful reviews and I changed my mind. The next day, my husband got 6 calls throughout the day asking if we were still interested. Each time my husband said no and to stop calling us. The last time they called (5 minutes ago) my husband said "Look, my wife ordered something online and we do not want to do business with you guys" and the **** hung up on my husband. Very unprofessional to harass people like this. I think all the bad reviews should be taken into consideration if you plan on using Conns. (Conns really is the perfect name for them)"

"We bought new appliances from Conn's Lake Worth TX 4 months ago. Sorry to say but this is the worst refrigerator and washer we ever own. The refrigerator is been broken for 2 weeks, call to many places but getting the run around from place to place. A repair man came and said that we need to order some parts. That was the last communication we had with them. We lost all the food. Have gone more than 2 weeks without a working refrigerator, we have bein paying for two year warranty, but the warranty is not good at all. The washer very very poor on washing the clothes. We purchased a lemon.
"

"Do not buy from Conn's, if your appliance ever needs repair, they will not repair it in a timely manner, if they repair it at all. Zero communication and no one will call you back. I have left many voicemails for a manager to call me and they do not return phone calls. I have gone 2 months without a working washer, that I paid warranty for and Conn's Warranty is not holding up to the service agreement. I will NEVER purchase from Conn's again and I will let everyone know of my experience. "

"On 1-27-17 I went into Conns Home Plus to make a final payment on my account of 495.00$, before I did I was approached by a a salesman whose name is Roberto Herrera, he informed me that instead of me making my payment that day, he could get my remaining balance merged with a brand new account. Since i had previous dealings with Conns that went very well, I thought that deal was a no brainer .He then walked with me to his desk to see if i could be approved for a new deal. I gave him my information, job, social, income, everything needed for a credit purchase. i was approved for approximately 9,000$ After that He walked with me while i picked what i wanted. I chose a bedroom set for my little sister, a blu-ray player, a TV, and a Laptop, The deal was approved, and I payed a down payment of 347.15$ on 1-27-17 and my delivery was set for 2-3-2017. There were problems with the delivery as the Dresser was broken so i NEVER received my dresser, the date is now 9-1-2017 and i still don't have my dresser which I'm being charged for. Soon after the delivery I received a call and a letter from conns saying that the contract which they had just approved no more than 1 week ago was now being denied, and do remember i even payed a down payment of 347.15 already, and had everything except for the dresser delivered. So they called me in to negotiate a version two of the contract, however i didn't accept the new contract because they were trying to add even more money to my balance, when we already had an agreement and i already payed a down payment on. Also the previous account which i had walked in to payoff on 1-27-17 now was past due because they denied the account which they approved me for. So now I'm being charged for an old account that was supposed to be combined with the new account. i feel as if i have been conned which is fitting since the companies name is conns, they have certainly lived up to their name. Also conns calls me every single day up to 13times a day harassing me, also sending texts and emails. It is truly unfair how i was going in to pay off my old account, then was told i could get old account rolled into a new account, I get it approved, get everything delivered except my dresser, just for them to turn right around and deny me and charge me extra money, that is terrible business and is unfair to me, the customer and victim of crooked business tactics.now the old account has gained interest along with the new account. I originally was approved for 18 to 36 months with no interest. Also due to this my credit score fell from 752 down to 590 from the span of February to may. Also the bedroom set i ordered, I never received the dresser but i did receive the mirror, However the mirror is useless without the dresser. Also as for the amount owed on the new account i'm hoping that can be adjusted, if you look at my history with Conn's you'll see I've never had an issue. Also the biggest problem with the contract was when I went into the store to negotiate a version two of the contract, in that 2nd version conns wanted me to pay even MORE money in the total account, plus wanting to add interest to an account that had just been approved as a no interest account for 18 to 36 months, and THAT is why i paid a down payment of 347.15 because I was told that if I wanted the 0 interest account I would need to pay a down payment and i did, so obviously I didn't agree to the terms of the new contract due to the fact this wasn't fair for me."

"Conns adds administration fees high interest.add credit ins. Fire ins. About$ 500 in fees and ins. Fees and if even arrestment from mean spirited foreigners."

"I purchased a TV thru their leasing partner, got home and TV has lines and cracks on picture.Conns refused to take TV back, even after leasing company called and talked to them several times.
Never again, there are too many other choices out there instead of dealing with this place. Their only answer was, he should have purchased our extended warranty etc. blah, blah. Leasing company has been great.
They are working with me to resolve this issue. But, stay away from this place. My opinion.
I have been waiting up to four weeks for resolution.Like I said, Conns just kind of thumbed their noses at myself and leasing company.
Reason of review: Damaged or defective.
Monetary Loss: $1300."

"Will never do business here again, was approved for $7,000 a month and a half ago bought $3,000 worth of stuff came back today goodbye TV and they refused my credit they said I had to spend the whole $7,000 in one day so now you can come and get the washer dryer refrigerator and entertainment stand because I will never ever shop here again"

"Seriously, they are the worst. Bought an item with 12 months no interest terms. After making payments on schedule for three months I called to get the payoff amount. I made that payment the same day as I called and the payment has cleared my bank. Now, 6 weeks later they still show the account open and full amount due. I called and was told they have to manually check to make sure it is paid off and that can take 2 to 3 billing cycles. I have no idea how a company of this size stays in business with such an antiquated system.
You have been warned. Stay away.
"

"Conns is a horrible place to get furniture. Me and my husband have been through 3 beds. Never buy from here they don't care about their customers! The delivery people don't know how to do their job and conns really don't even deserve a star..."

"3 months waiting for refund from over payment of Almost $600.00
Because when I paid off the "payoff amount" a new Balance would appear on the online Account page . paid that amount off and few days later new balance appears . after I called was told well it shows a balance to keep the account Active but it is paid off . now I can get the refund for over payment
been told so many different stories on its in process, we are going to escalate it , we will send a 50 dollar gift card just for your troubles of waiting.ECT. but still have not even mailed the check.

"

"This company will ripple you off in a heart beat....please read the reviews before shopping at Conns. I've had to contact a attorney to sue them. They told me my interest would be one thing...but when my payment book came it was 3 percent higher. Wasn't suppose to charge me for delivery but they did $80..charged me also for waterline to frig $19.99. Also another$19.99 for a cord. I would shop there if they were giving stuff away! "

"I was looking for a small refrigerator. I found a 7.4 cubic foot model for a good price. $350 I wanted to pick the item up and not pay the 79.99 delivery fee but they don't carry these items in the store. They are more than happy to order it and have it delivered. I live half a mile from the store. If you do the math that's a 23% mark up. Come to find out they only carry electronics in the store for pick up. Delivery charges are tacked on to everything else.

Needless to say I did not purchase this item.
"

"I spent 2 hours in this store trying to buy a fridge under their price match guarantee. Best Buy had the same fridge listed in their ad for $110 cheaper but b/c I didn't have a PAPER copy of the ad, even though we could flip through the ad online and tell management what page of the ad the fridge was featured, some hothead over at price match hotline, refused to price match so the very nice and helpful salesman lost 2 hours of his time and I lost 2 hours of my time! I will never step foot in this store again! Horrible, horrible way to run a business. This corporation ****! And good luck trying to reach someone in upper management. You have to call customer support and speak to another keyboard pushing laborer who doesn't know anything just for them to pass the information along to corporate. There is no number or way to contact anyone other than a store manager who is at the mercy of the hotline hotheads. "

"I would strongly recommend NOT purchasing products from Conn's HomePlus. Since becoming a customer last year, I have been lied to, mislead, misinformed and deceived by this company. I am confident that their actions are in direct violation of Texas Deceptive Trade Practices Act (DTPA). And I am seeking assistance from a consumer law attorney.

I bought a living room sofa and lounge set from Conn's HomePlus 12901 N Interstate Hwy 35 store number 1100 in Austin, TX 78753 and had to to return it in May 2016 because it was defective. I understand that things like this do happen from time to time, but here I am almost 9 months later without resolve. My issue is not with the defective furniture, it is with Conn's HomePlus customer service or lack there of. After the defective furniture was picked up/returned to Conn's, they offered me an exchange for a different set. I was not interested in any other available option at that time. All I wanted to do is return the defective furniture and pay any additional fees, etc. As I found out this would be rather difficult. In fact it took over 5 months for them to give me an account balance! Every time I called and spoke to customer service they would tell me that this needs to go to our offline department and you should call back in 72 hours. I did call back what seems like 20 times since May. I was also told that someone would call me to discuss my account. I have never received one call to discuss my account. I do however have the Escalation Case numbers to prove that I have tried everything in my power to close the account. Please note that I was told each time that these cases were "updated". That is why there are less case numbers than calls to customer service.

Escalation Cases:
486524
503519

I have spoken to what seams like a dozen representatives since returning the furniture on May 25, 2016. Initially I thought it was the incompetence of the employees but later figured out that it was just Conn's HomePlus way of mistreating me. None of the representatives could give me a correct pay off balance or a clear explanation for the lack of follow through on closing my account. They told me my cash option was removed due to late payment. I didn't understand this. I have never been late on a payment not to mention the furniture was returned and the Bose sound bar was paid off. Finally one of the customer service managers, David Bearden (37192) said he could help me out. He admitted that the account/order should have been rewritten to show only the Bose sound bar. He then told me he had to submit my account to a different department for review and I should call back in 72 hrs/a couple of days. After a number of call backs I was able to get on the line with David again. He said that nothing had been done with the account and that he had to submit my account to Terry to have my cash option reinstated and pay 541 dollars. After a few more days I called back and spoke with David. This time he was able to give me a total balance due. From what I understood the balance included interest, taxes, prorated insurance, fees, etc. David gave me a payoff amount of 655.42. I paid the amount and David told me my account would be closed. He lied. After numerous calls made in an attempt to speak with David I finally spoke to a George who was able to get David on the line. David proceeded to tell me there was nothing he could do for me and that I still owed somewhere in the 800 dollar range to pay off the interest on the account. At this point I do not know what to do. I am confused, frustrated and my credit report says I have a negative account with Conn's HomePlus. I have not possessed the products in 8 months.

Please look into Escalation Cases and listen to conversations. I would like the account to be closed out. "