"Our sofa was coming loose after a little over a year, we spent right at $3000 at Conn's, and they treated me like crap when I called CONN"s about this defect. They said my warranty only lasted a year. I'm sure under state and/or federal consumer protection laws I'm covered for more than a year on a purchase such as this. Anyway I'm calling the manufacturer of the furniture next. But I'm very unhappy with Conn's customer service and would never purchase anything from them, not even a pencil. "
"I'm located in Albuquerque New Mexico I had purchased serval items from the store located on hotel circle at 45 hotel circle NE. I had bought a living room set by jacksons furniture with two floor lamps totalling over $2,000. Also a laptop and beats in August. So different inboxes and all. My complaint is about my couches, I had did a service call and they came to cut open the bottom of my new couch only to find the whole back side of the couch wasn't even connected to the base of it. He did in my own terms scotched taped it back up cause I don't feel it's the same after spending so much money on them. Then my lamps both are identical and both the same piece had broken. It's the finials that hold the lamp shade in place. Both finials had broken into pieces. Lastly my Apple MacBook Pro came with a case included. However the case is for the air and is much smaller than the MacBook Pro. I contact sales person manager and manufacturers but got no where. Store just keeps saying they well call me back or whatever. Unprofessional and very upsetting. My items purchased were high ends items and for this to be happening is ridiculous. It just shows they don't care very much as long as the items are paid for. I well not be refunding to Conn's for any future purchases. I just feel my hard earn money has to be appreciated somewhere else. Thanks for the headache. Upsetting customer. "
"They know you're stuck once you purchase and don't give a darn about your experience with them.... We bought 6700.00 worth of furniture and only half could be delivered. The bed was delivered without the wooden slats, that holds the mattress up. The nice guy that delivered our furniture, Richard, deserves a medal.. He brought the slats at midnight in his own vehicle. So Monday comes, and we go up to Houston 40 mins from home and pick up our nightstand sand chest of drawers... And guess what? Not in the warehouse. Anywhere. We weren't called and told not to take off work to pick it up. We were actually called the day before, to go to conns and give them a copy of our insurance and also to pick up the pick up slips he didn't give us to begin with.... Now we still have an incomplete room. And we have been told we have to come to pick it up at the conns store Wednesday. Let's see if it's there on Wednesday morning. "
"I Purchased a mattress and a dining set on 7/10/2016 at the South Rainbow location in Las Vegas. NV. I utilized their YES credit to take advantage of the 0% interest for 12 months.
So far so good. The problem arose when the delivery was made. The sales person had confirmed that my old mattress would be hauled away. I expected this because my husband purchased a mattress from Conns a couple of years ago and they did indeed take his old mattress away when they delivered the new one. (As is the industry standard when purchasing a mattress typically). I was shocked and dismayed and emotionally put distraught when they refused to do so. I called and spoke to Jerry the Operational manager, as well as the assistant manager Julio Castillo who reneged on the promise to remove my old mattress. They said it was against their policy and even though I explained I was lied to, they would not compensate me for the additional $150.00 I now have to pay to 1-800- Got- Junk to haul away my old mattress. I plan to take legal action. I am awaiting a return call from the corporate headquarters to see if they will rectify their deceptive business practices with the bait and switch lying on the sales persons part. If they make it right I will update my review. #Connsbaitandswitch # Connsdeceptivebizpractices "
"Salesman was good, furniture arrived broken, can`t return the idem after the delivery truck has left you`re house, communication with the extended warranty **** and strting to wish I never spent $3200.00 with them."
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The worst possible customer service ever. Particularly the manager, a real peace of work named Phil. These people will not stand by their product. The minute you walk out the door, you are on your own. We bought furniture from them but my wife was allergic to whatever subpar material it was made of. We asked them to take it back. They refused to even talk to us about it. We fought for weeks and finally got in touch with people at the corporate office. We were told to provide medical papers showing an allergy and they would gladly take the couch back. We complied. They lied. They never did take back the couch. Finally we were left with only one option. We refused to pay for anything we purchased from this den of thieves. We sold the garbage they pawned off on us.
I have dealt, in my time, with some truly terrible customer service. This company has claimed the record for worst. I have never been insulted so thoroughly. I have never felt so abused by a company. I can only hope that this truly pathetic excuse for a company goes out of business before they screw over anyone else. Beware, Conn's will do everything in their power to screw you. Do not go anywhere near their stores.
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"I financed a sofa set Oct of 2014 with conn's bought warranty the whole package deal, he fast talked ME i looked over the paperwork before i signed it. no where or at anytime did i read or hear salesman say the warranty didn't cover peeling on leather sofas SO me assuming it was covered now i'm stuck with 2 dark brown leather sofa not even 2 years old with peeling pillows and I'm still paying on them I'm one day late paying and they ringing my phone but I can't get any service from them.. NEVER WILL I GO THROUGH CONN'S AGAIN.. UNSATISFIED CUSTOMER "
"Does not even deserve a star. Everything I have bought from this dump has broke within a week and then takes forever to repair. Was told if something goes wrong in 30 days will be replaced "LIES" everything they tell you is a "LIE" Three different things all broke between two day and six days. Washer broke would not go on steam cycle they just told me don't use that cycle! This place is a joke! Managers hide so no one can speak to them. When I brought back the laptop he just stood in the back like he was invisible no eye contact!"
"On 2/06/2016 we purchased a very expensive Sharp 80" Smart TV for around $3477.00 plus the RSA accidental damage policy, for an additional $479.00. (at the Conn's, Thornton, CO new store) -- The sales people did not say anything to my husband that the TV was non-returnable and/or non-refundable. We got TV home, realized that it was too big for our living room, immediately boxed it back up, and returned to store on 2/09/2016 to return it; when, only to our surprise to learn that, all of a sudden, their policy was non-returnable/non-refundable, although our paperwork (invoice) indicates quite the contrary: “RETURN AND EXCHANGE POLICY IS ATTACHED: 30 days for electronics, . . . restocking fee is 15%, . . ., . . . no returns for floor models and clearance items.” The TV was not a floor model. In fact Conn’s sent my husband over to their warehouse to pick up a new, boxed TV. At no time did the sales people inform/advise or disclose anything re. item was non-returnable, or non-refundable; there was also no “sign” at Conn’s indicating that this was a clearance model. Also, Conn’s newspaper advertising does not indicate “clearance” model.
On 2/09/2016 we talked to an Andrew, Assistant Mgr. He refused to let us talk with the manager of the store, saying instead that he’d email the mgr. to see if mgr. would “okay” our returning TV, and then would get right back to us. Needless to say neither Andrew nor the manager ever got back in touch with us one way or the other.
On afternoon of 2/09/2016 we contacted Conn’s Main Customer Support #1-***-***-****, only to have them refer our call to their Complaint Dept.’s phone extension, where a recorded message advised “will get back to you within 48 hours.” To date, no contact from them. On 2/14/2016 we again contacted Conn’s Customer Support, relayed our predicament once again; Customer Support agent, in turn, contacted the Conn’s Thornton, CO store ; and returned with the same run-around reply that store said TV is non-returnable/non-refundable.
Conn’s fails to disclose their so-called policies when a customer purchases an item.
We are senior citizens who had saved up a long time to buy this $4000.00 TV and cannot afford to lose $4000.00! Also, in researching the internet and various sources, we’ve learned that the “going rate” for RSA accidental damage policy is approx $298.00; Conn’s ripped us off $200.00 for this policy. We are facing a 30-day time limit to satisfy this matter and get our money refunded.
The sales people are anxious to sell you, but not cooperative or helpful at all when you bring back an item! Don't buy from this store. I don't even want to give them a one-star!
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"DON'T DO IT, FULL OF SH*T. DEFINITELY A CONNNNN!"
"Do not buy from this store. Save yourself the headache. I am beyond upset on having a damaged $2700 refrigerador. They damaged it on delivery and will do nothing about it. If you do buy please check your fine print and do not sign till you inspect every square inch of what you buy. EVERY SQUARE INCH!!"
"I bought a 70" sharp TV after being talked out of buying 60" samsung TV by the sales woman and manager. At first the TV was great. then one week after having the tv the sounds goes out. The sound was fixed and three days after that the picture goes out. so in the 2nd week the TV is not able to be watched. The service guy came out two times and said he fixed it BUT WRONG the TV still has no picture and I have had the TV for over one month. DO NOT SHOP HERE!!!"
"They are Crooks!! they will say ANYTHING to get you to buy, and after you do the worst is yet to come...... Made payment to only find that my total was increasing? When I called they said my interest rate had changed? Is that even legal?? Said they have the right to change there policy at any time..... Would not do Anything to help resolve the matter, because after the sale, they don't care about the customer!! They somehow get away with this, and have for years!! Im so upset I don't know what to do, but get a lawyer...... Please do yourself a favor, buy ANYWHERE ELSE!!! "
"Today sucks...So i went to Conn's and bought a refrigerator. Everything was cool until the delivery and install department guys completely dropped the ball more than demarco murray fumbling last year...So.... I never received my automated call telling me when they would be at my house...why?? bc they could find my name and phone number in their system... and the automated call goes through the same scheduling system(problem#1)...so on my way rushing to the house to meet the delivery guys, I got a speeding ticket (problem #2)..when they arrived, 25 minutes after me, even with getting a ticket, that's when the real problems started...I found out that Conns delivery guys are contracted through a third party, which makes sense bc the truck didn't say Conns on it when they pulled up... I thought no big deal(silly me)... the two guys who delivered my refrigerator we're too lazy to do it the right way... my house is brand new 2015 and in immaculate shape. I just moved in..let's just say my walls are scratched badly, my molding on the stairs are the same, my carpets are quite dirty and will need professional cleaning, they took my front door off the hinges after trying to fit the refrigerator through the door with the doors on like idiots (instead of taking the doors off the refrigerator to have my space to fit through the door and make it lighter to carry) and I had to help put it back on bc the guys got into it because one wasn't pulling his weight, used my Jordan retro 10 as a door stopper, stepped all in my flower beds from wobbling the refrigerator when trying to carry it.... I still don't have a refrigerator bc they scratched it too badly and have to bring me a new one (problem idk how many)...so let's see if Conns Corporate can get this resolved by the time I syndicate my posts across the most popular and credible reviews sites for furniture companies on the web:) (FYI I work for the#1 digital marketing firm in the U.S.)..btw their off to a bad start because the drivers tried to lie and ocver their asses. I talked to their manager, Barrett, and he said, they told him my carpet was already dirty and they took pictures...not realizing i recorded their epic fail the whole time on my phone. Barrett replies, " they did all that and you still don't have a refrigerator, damn lol.." ...DON'T USE Conn's"
"When I made my purchase November of last year, I was hesitant because I am a larger woman and didn't want the mattress to sink in or break before I could finish paying on it. The salesman said, Oh don't worry about that our extended warranty is AWESOME, it even will clean stains if you get any don't worry. So I also purchased an 95.00 plus interest warranty.
Fast forward to August. I called in the day I heard my boxsprings (from Conns) broke on August 1st. (Mind you I have a tempurpedic mattress, so when there is a hole in the boxsprings we then slept in a hole in the mattress.) They gave me a work order number of 0990196 and said someone should call me to schedule a time to come out and take pictures in up to 3 business days. I called back on the 5th and the reference number never went through and they had to start over. They gave me a new work order number 9885555 and I waited again. Finally had someone call, came out and took pictures. They didn't call me back for almost a week I believe, just to tell me they cannot help me because based on pictures a bolt is loose in my frame (how someone can determine that from a pic I will never know) and there was nothing else to be done. I ALSO learned that the warranty didn't cover the boxsprings, it was for the mattress only
(of course it didn't, how convenient). How would I know that? It just says warranty, it doesn't say item specific.
I called back over the course of 3 more weeks to talk to several managers and such. During that time my boxsprings was breaking more and more and creaked so I put the whole thing on the floor so I couldn't fall through in case it snapped.
I finally spoke to a manager yesterday who graciously replaced my boxsprings as a one time courtesy. During that phone call I also found out that since I had a few stains on the top pf my mattress they warranty is now void. I also learned that they might not approve anything further if I keep my bed on the floor because she said “It's more damaging because you're falling into the bed instead of climbing into it. But I was so happy about my new boxsprings I went to my store near me and asked if I could remove my 100.00 warranty and purchase a 100.00 frame. I had recently been receiving letters saying they upped my credit to 4000.00 instead of 2000.00 so I figured swapping out 100.00 for 100.00 shouldn't be a real issue. The manager said my account was set up in a way I could add to the account so things were looking really good!
I get to the store, got the boxsrpings ordered to deliver and removed the warranty and when the manager put in for my frame it was denied, twice. I called the phone number for credit approval and they said "I'm sorry, there is nothing we can do, something has changed in your credit score since November. I looked at CreditKarma.com and see nothing new, AND I paid off my truck in April so it shouldn't be that bad. I am not saying I have perfect credit, I do not, but nothing negative has happened recently at all. Nothing I could find since Feb 2014 and even that was a few years old just not hitting until later.
Why would you guys send out letters stating you have upped my credit to 4000.00 but then when I go in I do not qualify, not to mention I have had no late payments hit my credit with Conns at all. I have excellent credit with Conns. AND I am swapping 100.00 for another 100.00 there is ZERO risk for Conns.
Literally everything I have attempted with Conns after my initial purchase has been like pulling teeth. I would like to add I did my research and found out that Conns spends 10.00 on boxsprings because they buy a million at a time and you guys had me wait 26 days and over 50 phone calls for something that cost you next to nothing.
Today I called to get my last name changed she changed it and I asked for an email confirmation. She said she could not send out emails. I logged into this site and had to change my password because I forgot it and I got an email confirmation that said my password has changed.
Why is it every single thing I ask of Conns, the answer is ALWAYS "NO"? I am unbelievably dissatisfied and disgusted. This is not a customer friendly business at all!!!"