"NOT ONE PIECE OF THERE FURNITURE IS MADE FROM WOOD... READ AND LOOK AT THE SPECS ON IT.. ONE WORD YOU WILL NOT SEE IS WOOD... SOME OF IT IS STYROFOAM... TRUE... I USED TO WORK THERE.. ANYONE WHO SHOPS THERE NEED TO BE CONNED.. 90% OF THERE PRODUCTS ARE JUNK ...THE MANGERS GET BONUSES FOR SCREWING YOU.. SO READ AND STAY AWAY.. THE COMPETE TO SEE WHO IS THE BEST... DALLAS DOES VERY WELL.."

"If you can avoid them, please do. I have one account that is almost paid off and now that it is, every time I make a payment on it, the balance increases rather than decreases. Conns is basically what the name says, a con, so I'm hoping to help other people not get conned. "

"BEWARE!!! This store is terrible! My husband and I went in to look at a new range. We were approached by a salesperson within 1 minute of walking into the store. We told the salesperson we were just looking and would find her if we needed help. We were followed and pressured to fill out paperwork. We explained we wanted to look around before filling out any paperwork. Why go thru all the hassle if we don't find what we are looking for. She pretty much insisted saying we needed to know how much we could qualify for. So I said fine but as long as it didn't affect my credit score. She assured me it wouldn't. I qualified for $9000. Great... now let me look around. Nope! Come to find out it was her 2nd day on the job. That's fine. We are luckily patient people. She was very nice and stayed with us while we looked. We found a range for a reasonable price but the bottom drawer was damaged. We asked if the price was for the damaged one. She said we could get the same range without damage for the same price which was $697. So we said we wanted that one without the damage. She went to start the process and told us to go ahead and walk around she would find us when she got everything ready. About 30 minutes later she finds us with a trainer and they explain the $697 is for the damaged range. We decided on a new range but the cost now went to $899. They told us if we purchased matching LG appliances we would get $500 off the purchase. We were thinking of replacing our refrigerator too so we looked at refrigerators. Found one and it is awesome. Then we were told we had to purchase 3 appliances for the $500 rebate. Should have ran at this point but we have already been in this process for about 2 hours at this point. We saw a microwave for $250 That matched the set. We thought about it and said we would buy the microwave too. It would counter the cost with the rebate. Makes sense. 40 minutes later we are told because she didn't get the order in sooner the only one available had sold. The next one available was $100 more. At this point (3 hours) we said fine. 45 more minutes and that one is no longer available. Next one is $450. No way! We were about to leave. They offered the first $250 microwave floor model for the full price. I asked if it came with everything including manual and warranty and all parts. No damage! I was assured because we were paying full price it was treated as new. We completed all paperwork and now we have been here over 4 hours. They tried to sell us a Conn's warranty which she said was ONLY $55 extra a month for 36 months. That is $1980 for a warranty on new appliances. REALLY!!! Thank goodness I caught that trick and said no. Delivered next day and microwave is missing filters for vent hood. Delivery driver told us to call the store. I called and explained the situation thinking they accidently forgot to send the parts. Danny Hernandez hung up on me after telling me I bought a floor model as is. My husband called back to ask for a manager and Danny Hernandez hung up on him. Finally we were able to get a manger. He said he would call corporate and call back. 2 hours later no call back. My husband called back to speak with the manger Robert, he wouldn't give last name, and the girl that answered said he would have to call us back. My husband explained he would hold until he was available. She thought she put him on hold but didn't and she told the manager he wanted to hold and the manger told her to hang up. We called corporate and the lady was nice. She said she called the store and they would call us and make it right. That was yesterday and we still have not received a call. I now have a useless vent a hood microwave. Come to find out the parts that are missing cost about $7. We spent $4500 in this store and they are willing to lose a customer over a part that would cost $7. WOW!!! And selling appliances you would think they would know this! And guess what... No rebate on the 3 matching appliances. We were told it would be on the emailed contract and it is not. Seems like a trick to get more sales. Shame on me for believing it! Terrible customer service and high pressure sales! "

"on oct 24 ,2017 i brought a stove and recliner from conns on almeda genoa rd. they had a new sale person name mir morshed training him to do a new sales contract which he never offer the extra insurnace lost my job to hurrcaine harvey if you 1 day late on payments they will keep call 10 -20 time a day i been with conns for over ten years and i dont to deal with them anymore the corporate office dont care enough for the customer to me they need to get it together and starts at the top seaking with someone name odonald 29705 poor service i dont want they service anymore e howard"

"I was told i had been approved for $2000 in store credit. Once i arrived at the store location i was asked to provide several different forms witch i gladly accomplished. Then i was told by a supervisor that i needed a bank statement. I explained that i didnt have a bank account but i showed deposits to a prepaid debut account with more than enough to qualify. The conns supervisor told me that i was a liar and told i did not qualify for there program. Very embracing!"

"Conns is double charging me for my purchase by having 2 accounts and when I pay on only 1 for them and have called them and asked them to correct the mistake they just ignore it. Now they are reporting it to the credit agencies. "

"I bought a brand new LG refrigerator at Conn's 14 month ago, with the extended store warranty. 14 days ago, it suddenly stopped working. We call Conn’s tech service and they send a technician, who informed us that they will have to order new parts in order to repair it. Unfortunately, we are still waiting. Conn’s service is terrible. Every day, we are calling Conn’s to try to get an estimated day to have the refrigerator fixed, but apparently that is too much to ask. We have not have a running refrigerator for two weeks, and how knows how long we will have to wait. Moreover, even though claim to understand the situations they have constantly denied the possibility of getting us a backup one to get bye. So far the experience with their service is horrible. Please be warned of this kind of service if you ever decide to get Conn’s warranty of an appliance."

"I worked with Ms. Doris at Conns in Webster, Texas on 23 Dec. I needed to purchase an oven before Christmas. The oven at Conns was approximately $450 more than the same oven at Lowes but I purchased it at Conns because Ms. Doris promised it would be delivered before Christmas and Lowes could not deliver until the beginning of 2018. Conns confirmed delivery for between 9-12 on 24 Dec; which worked great for me. At 11:56 on 24 Dec, Conns delivery called me and said their truck was broken & they would not be delivering to my house. I inquired about other trucks & was told they had them but my oven would not be placed on one because my appointment needed to be rescheduled. The delivery person could not tell me when the appointment was rescheduled for & could not tell me anything further. I tried to call Conns corporate & even back to the store where I made the purchase & got no assistance no one seemed to care. Needless to say I put faith in Conns and came up very short & will not be able to make Christmas dinner for my family. While on hold on the telephone with Conns I heard their motto.... YES at Conns. The answer is yes to their customers.....All I got was lies at Conns in Webster, Texas. If I could give less than 1 star I would. My experience with Conns was horrible"

"I purchased a refrigerator from Conn's on 6/18/2016 and on 11/25/2017 the unit stopped providing refrigeration it was still on however there was no refrigeration. A service tech came out and advised me that he will order a new computer board that "MIGHT" fix the problem. In the mean time my family will be with out a refrigerator for at least 7 to 10 days. I called Larry the store manager at 5704 Independence Blvd. Charlotte NC he stated he can not do anything for me and gave me the a dreaded 800 #. I called the number and they were not helpful at all the rep told me my unit doesn't qualify for a replacement. A technician has to come out 2 or 3 times to try and fix it and make sure it can not be fixed then they can put in a request for a new unit. I asked him what do I do until then he said buy some coolers and ice and work out of that. The have the perfect name for their company because that's what I got CONNed.



"

"I had been receiving Conn's "Your Approved" Emails forever. So I decided, since I needed a laptop, to finally go to their website and apply for their credit (7500.00 approval) and then see if they had anything I would be interested in as far as a laptop. The selection was very limited, so I decided to go to the store and look myself. A salesman standing idly watching the door, immediately approached me. I told him I was basically just looking and that I was looking at laptops. He followed me around...strange and creepy. I get it, he's in sales and that is how he feeds his family, but honestly...I found it way over the top. So I found one I liked...out of stock. I so wish I would have just left there, but choose another one instead. $999.99 was the price. So I then sit in this like cubical with this salesman to begin the process. I brought 2 pieces of paper with me. One was the printout of the credit acceptance, and the other was a printout from State Farm, showing my proof of renters insurance. (Or else thy charge you insurance) After going through the process (and it took forever!) I was then finally finished. I asked for my receipt and was told it would be emailed. WHAT? No receipt? Flags began to go up. Then I asked for a bag for my purchase and (I am not making this up) he went to the back of the store and came back with a hefty trash bag?!?! And oh....this gets SO much better... I get back to the office...no email....waited and waited and after a few HOURS I finally get my receipt, and HE CHARGED ME THE INSURANCE ANYWAY! You can imaging my displeasure! So I call them and am told I need to resend the paper from State Farm again to have the charges removed. So I create my online account to check to see if the charges were dropped as promised, and they have NOTHING in your account online showing your purchases, the costs, remaining credit, how much you still owe...NOTHING. Just a place where you can pay your bill...and that's it. So I call them, and after being on hold for a while, I get an AR. I explain to her my dilemma about not seeing virtually ANYTHING about my account....what I owe, the remaining credit...nothing. And I am told (again folks not making this up) that they don't provide that in your account online, but anytime I want this information I can call to get it. WHAT???? So being I had her on the phone, as politely as possible asked her what the total balance, even though I hadn't made a payment, I wanted to make sure they removed the insurance. She tells me 1182.49. This is 100.00 more than the cost so I figured they still had the insurance on there. So I said, that was incorrect because the cost of the laptop was 999.99 and with the 8.25% sales tax comes to 1082.52. This is 100.00 less than what she was quoting me. So I asked, can y'all please remove the insurance and get this right, and she told me this was not insurance, this was 100 FIANCE FEE. Again...WHAT????? I am now starting to get upset, but held my cool and told her NO ONE ever ever said ANYTHING about this fee. I would NEVER had purchased anything from Conn's had I known this. She just says "I'm sorry the salesman didn't tell you...but it was on your receipt". You mean the receipt I never got at the store but had to wait until hours later to get???? That receipt???? "I'm sorry about that sir". Your sorry??? That is $100 DOLLARS. So I ask can I speak to a manager, or supervisor, just someone over her because at this point I wanted to just give it back and end this nightmare, and she tells me," I can transfer you, But I can tell you now there is a 15% restocking fee and the $100 is non refundable". I just hung up before I was would say something I would regret. So here I am now...stuck with this horrible experience. That is so unethical, and now I no why it's called Conn's....because they ARE! I am tempted to get a lawyer and fight this, but would be not worth the money in the end. I am sure they do this to a lot of folks. Their profits from screwing people must be pretty nice. If there is EVER a class action suit for them...consider me in it. I am not happy at ALL!! Buyers be warned. They will rip you off, and you can't even see they've done it until hours later on...after you take the product and get stuff with a 15% restocking fee, and they keep the 100 dollars anyway. They should be required to tell you they charge $100 BESIDES their interest (which I always payoff before anyway) BEWARE!!!"

"Bottom line they are the WORST COMPANY EVER WHEN IT COMES TO CUSTOMER SERVICE. The delivery men are rude and extremely unprofessional. I will never buy anything from here again. I wish I bound give it 0 stars!!"

"
his is the most unprofessional company I have EVER dealt with. I placed a call on Saturday 11/25 because my dryer of less than 45 day was not heating up. A tech came out Monday and stated the control board had to be replaced and that he would ordered it and have it shipped overnight. When I called back Tuesday evening to inquire about my order I was told the ticket had not been updated. I then requested to speak with a customer service manager. I was rudely placed on hold for over 45 minutes. When I hung up and contacted my sales person, Charles Well, from the Central Expressway location to request help, I was told he is NOT allowed to contact Service. When I asked to speak to a store manager I he literally told me "THEY ARE WORTHLESS" and could not assist me. I express to him my frustration and told him I would be sharing this on social media & Yelp and any other venue I could and he said....please do.

I did call back to the customer service department and left a message for a call center manager to contact me. She did call me back Tuesday evening and assured me that she would escalate my ticket, contacting two managers in the repair department. She also assured me I would hear from them.

Wednesday....nothing, nada, crickets....

Thursday AM I called again to the Service and Repair department, I was told by the representative that my paert HAS NOT even been ordered.....

This is ridiculous and I am more than livid. My new Samsung dryer, that I purchase on 10/13 has not worked since Saturday, and my part has still not been ordered.

I noticed that my FaceBook post from Tuesday did not appear on your page, so apparently your company really does care about your customer after the sale. I will be sharing this post on my page and any where else I can.
"

"The only reason that I gave a star is because I had to in order to put in a review. I had a replacement tv shipped the delivery guys were rushing us to be able to get their next stop and now that the tv doesn’t fit in our home they are saying oh I know you were forced to sign but you signed so there is nothing that we can do. This is rediculous I will never do service with them again and I will tell everyone about this disturbing experience. This will also be posted on social media."

"TERRIBLE HEARTLESS COMPANY. Do NOT buy from them.

I was on the 1 year no interest plan which only allows for 1 late payment which is fine. I was late once in Jan/2017 because i moved clear across Texas, had no intention of being late again. BUT i was hospitalized from March to 4/17/2017 because i got E COLI. As most know this normally kills people. I was literally unconscious & couldn't make a payment. The infection got worse & i went into sepsis & the early stages of organ failure. I also had a heart attack & a blood clot causing me to stay in there longer. I am only 31 years old. This was a terribly painful experience.
YET Conns would not work with me for this mitigating/life threatening circumstance even tho i was more than happy to provide the hospital documentation.
I will be writing every bad review i possibly can about this company.
DO NOT buy from them just save your money and buy what you need with cash."

"Please, do yourself a favor and NEVER shop here. The entire experience was horrible and I don't even know where to start. From the items being damaged, to the delivery being messed up five times, to the financing company spelling my name wrong and then when I try to correct it they want ME to send them copies of my driver's license. I AM SO DONE WITH THIS COMPANY. There is NOTHING GOOD about them. "