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Product & services pricing
4.17/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.17/5
Customer service:
4.17/5
Return/Replacement policy:
4.00/5

5/5

2017-07-21

the best online computer shop

"fantastic products
good priced
instant and friendly customer service
"

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5/5

2017-06-21

Great customer service

"I've been dealing with this seller for over a year and each time I have an inquiry it's always answered promptly. Great customer service even after the sale."

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5/5

2017-06-07

great system from a great company

"I waited a little while after purchase before adding a review. It has been over 6 months and I am happy to report that the system is still awesome. I needed a system to run flight simulators and VR. The techs at CUK were very knowledgeable and very helpful in putting together this beast of a system. Payment and shipment were both without issues.
I have recommended the company to friends and I plan to buy from the again if I ever need to upgrade (which, unfortunately for CUK, probably won't be for a while).
"

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Verified
5/5

2017-04-22

Awesome Product! Excellent Customer Service

"I planned a trip to USA (I am from Argentina) and wanted to buy a gaming laptop. I was in a very narrow time windows to schedule delivery since I was moving along my trip. A couple of weeks before my trip I emailed CUK, told them about my situation, they offered me a solution. They took care of timing and delivery arrangements. All I had to to was select and buy, and tell them when and where to be delivered. Everything worked perfectly timed! I am out words! The ASUS G752VS (upgraded) os insane! Im really happy with my new laptop! And more than thankful with CUK. 10 /10!!"

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Verified
5/5

2017-04-21

CUK customer support

"Their customer support is top notch.If you ever encounter any problems with your hardware you can rest assured that their support will do everything to fix it for you."

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Verified
5/5

2017-04-05

one of the best companies I've ever worked with

"I had some issues with my order to computer upgrade King that I needed to straighten out and I also wanted to upgrade my specs though I had already placed the order. I gave them a call and they were very understanding very helpful,, professional, friendly and courteous. They were also very on the ball and knew exactly what I was saying and really helped me clear things up and get the order. The way I wanted it. Then they turned around and built a computer in one day and shipped off the following day. I thought that was so great of them. The computer itself is a gem. They use very high quality components and you get to decide based on the options you choose exactly the kind of computer you will get in the way of its specs. What could be better than this. I found this company to be a breath of fresh air.. I most highly recommend computer upgrade King."

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Verified
5/5

2017-03-19

This Pc is a Beast!

"I bought a laptop from another 3rd party amazon vendor and nothing but issues so I rma it still same issues. Amazon gave me full refund and i got one of the 1080 Trion towers. Im on it all day every day. Not one error or anything! You guy are truly Kings and know what you're doing. ( just wish psu was modular i'll get one eventually) but that was my only gripe! It's Beautiful!"

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Verified
1/5

2017-03-17

Purchase New Laptop then Waste Time and Money

"Since the 1st time I shipped my laptop back to CUK, I've experienced all of the same issues that I have since the day I 1st booted up my brand new out of the box laptop. I've paid to have it shipped back twice now. I've been without my laptop for a month at this point while they have conducted tests. The SSD has been replaced. The RAM turned out to be no good and was replaced and the same problems persisted despite whatever stress tests were conducted. After shipping this laptop back a 2nd time they claim that there were no problems found through testing and as a result had the motherboard replaced. Stress tests were conducted again with no meaingful results. Next step was for ME to perform a factory reset on the laptop as a shot in the dark to address any possible OS issues. I don't know why that wasn't done while they had it in their hands the last time I shipped it back. I was told they didn't want to delete any necessary files, but I had already removed or backed all pertinent data to prepare for such an effort. If they had reached out to me to ask they would have known and could have gone forward with the reset. Here we are today. First day working on the laptop again and it's crashed within 10 minutes of use. CUK refuses to grant me a replacement machine or a credit towards a different option altogether. This is clearly a defective product and I'm stuck with it. I'm seriously disappointed in all of my wasted time and money. I'm currently waiting for a remote session so that I can spend more of my time trying to fix a broken machine that I bought brand new from Computer Upgrade Kings. I wish you the best of luck if you decided to buy from them. You might be signing up for a life of hassle."

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Verified
5/5

2016-11-08

No issues.

"I decided to buy a computer from Cuk. (Computer Upgrade King) When I received the package/item, the packaging/protection was very nice. When it shipped, it got here in less than a week.

I had sent them many support questions to their customer service, and always received a reply by them within a few hours. (As long as they were opened)


"

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Verified
5/5

2016-10-21

Great Gaming Machine, Great service

"I purchased their Annihilator desktop and upgraded RAM to 64GB (from 8 GB), 500 GB SSD drive (from 256 GB), added the $10 expedite charge and the machine delivered a week later exactly as ordered. They were careful with my information - when I typo'd my ship to address after ordering and I tried to update it, they cancelled the order to ensure someone didn't try to re-direct my order. CUK was very professional with the process. Their customer service team were great via email though I could not reach via phone - but response on email was within hours each time I've reached out to them - I had to as I had challenges downloading the free game that came with the order as Nvidia does not do a good job guiding you to the DL site. Would recommend CUK for desktops!!"

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Verified
5/5

2016-10-19

Great gaming pc by computer upgrade king sold on amazon

"I purchased a fairly expensive gaming pc from computer upgrade king via amazon. I could not be more happy with the performance of the computer so far. It's a very fast machine and I have not had any problems with it as of a week of owning it. It was in stock on amazon, I ordered the computer on a thursday night and paid for 1 day shipping and had the computer by noon on saturday and the box looked to be in near perfect conditon. The pc was double boxed and upon removing it had no blemishes. It was up and running minutes after hooking everything up. I would definitely consider buying from computer upgrade king again if I were shopping for another pc."

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Verified
5/5

2016-10-14

Great customer service!

"Reluctantly I purchased a laptop online instead of through a local retailer but I'm glad I did. As always, I experienced problems with my PC (if anyone can find a problem-free PC, please let the world know) but Computer Upgrade King has offered me quick, precise and thorough customer service each and every time I've contacted them. I'd recommend them and plan to be a loyal customer."

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Verified
5/5

2016-10-10

Bought a new PC

"I decided to purchase a high end gaming PC after my custom built one broke. I honestly expected to overpay quite a bit to get even remotely close the components that my custom one had. After making a list of what I needed to buy, I found the CUK Sentinel VR Ready Gaming PC from Computer Upgrade King and was extremely impressed with their pricing for such an amazing PC. It arrived today - setup took less than 10 minutes, and it works like a charm. I'm not sure If I got this PC during a special sale, but the price was absolutely worth it for the hardware and the 3-year guarantee that I would not otherwise have if I had made my own PC again."

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Verified
5/5

2016-06-20

whgayrever

"Here are the 25 chars required to get the discount."

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Verified
4/5

2016-06-16

Computer Good, but installed Windows 10 crashes!!!

"ASUS ROG GL752VW DH71 worked OK when I received it, but started crashing after some Windows 10 Microsoft updates were installed and still crashes when I try to boot it up. As received, Windows 10 was installed on mechanical hard drive. I installed Windows 10 on the M.2 SATA drive and it usually boots up OK, but sometimes crashes, like every other Windows 10 installation I have had on 5 different computers (about 30 installations), and many other users have had the same experience. Microsoft really needs to revise Windows 10 so that this fault (kernel auto boost lock acquisition with raised IRQL) does not keep occurring.

This computer works fine, very fast, when it does boot up.
"

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