"Superfast computer for daytrading really great great customer service very friendly very helpful highly recommend"
"I needed help getting my laptop fixed. They took it straight away and due to the issue was sent back to the manufacturer. The whole process was very long due to its nature, but the customer service representatives were extremely helpful in both explaining the process and walking me through the steps they were taking along the way.
They also make good upgrades to laptops and PC."
"If possible, I would give 6 out of 5 stars or 11 out of 10 stars. I have nothing but a great experience dealing with this company. First of all, I love my Gigabyte gaming laptop I bought from them and it was smooth sailing from inquiry to purchase to delivery. But that was over 3 years ago. Just recently. Recently I started having problems with vertical lines on the screen and then it just went black. I contacted Computer Upgrade King saying I know this is beyond the warranty period, but I just want to see if I could get the issue fixed. They asked questions and talked me through some possible fixes I might be able to do myself. After those were unsuccessful, they said I could mail it to them, and they could give me a price on fixing it. After doing so they stayed in communications in a very friendly and professional way explaining each step of the way. Finally, they let me know it was a mount on my display cable and they had fixed it free of charge and were shipping it back to me free of charge. Remember this is outside the warranty, and they could have said it was blah, blah, blah and would cost $329 or something and I would never have known. I would have paid it because it was a $1700 laptop. I think this speaks volumes to their business practices and business ethics. I wish other companies could take lessons on how to do ”Customer Care” Thank you Computer Upgrade Kings!"
"I am extremely pleased with my Sentinel II system from CUK. I contacted support for my nVidia gaming bundle by email and quickly got a response. Derek confirmed my order and sent me the game codes. Great customer service!"
"So, I bought my CUK Trion Custom-built Gaming PC from Newegg, and if you are ever in a search to buy a PC, go for Computer Upgrade King! The reason why I bought it from CUK was because of there reviews written by customers recommending anyone who is in search of a high-quality pc. I had no trouble while ordering my PC from Newegg. "
"I’ve had my ASUS GL702V from them for just a few weeks over a year now it is a really great machine. My SSD died 11 days after the 1 year mark of owning it. I emailed them and they sent a replacement immediately and even reimaged the drive just for my specific Windows install. No mention of warranty period or any fuss at all. This has been by far the easiest customer service interaction I’ve ever had. Skip dealing with the manufacturer and get your PC from these guys! All my future gaming PCs will be bought at CUK. "
"Ordered a Threadripper CPU desktop from CUK through Amazon. The delivery was on time. And the computer has been working perfectly."
"Recently purchased a monster computer from CUK...all I can say is WOW!! Great build and great service...definitely a new fan!"
"extremely unprofessional , charge you a lot of fees if you return it "
"I have brought and used computers for over 30 years. I started with Commodore 64 went to Commodore 128, IBMPC, NCR, AT&T Dell and HP. Computer Upgrade King is the best company that I have ever purchased a computer from. They deserve a 100 out of 10. The last 2 desktops that I purchased from HP the first one had a bad mother board and they had to replace it and well this one did not work. I sent it back to HP. HP needs to stop having their computers built in China. CUK sent me the HP Omen 880-150T 2 days after it was purchased. The packing was great, included packing in the inside of the desktop something that HP should do. Thy stressed tested the computer insuring that it worked up to their standards. This PC came loaded, it runs well and the support provided by CUK is the tops. Thank you for stepping up and doing such a great job CUK, the only company that I will go to for my computer needs. If you don't buy from CUK you are missing the best experience of your life.
Gary"
"I sent my laptop to CUK to be serviced and everything was handled professionally and smoothly. They informed me when it was received and finished. It was done within 2 days and shipped out. I paid for expedited shipping through UPS and when UPS failed to deliver as promised, they refunded the money back to me and said they would get the refund from UPS later. Overall great service, I would definitely recommend them. Thanks CUK!"
"I would like to give a 5 star rating to this store. Excellent service. Fast shipping! Everything is fine and as described. I recommended this store. "
"These people are the best in service and tech support great experience with them after buying a laptop from them, very friendly and supportive"
"Customer support was amazing! They had great prices and the website is clean."
"Shopped a lot of computers, by far best value for the money. Responded to emails quickly and concisely. Great product at great price. Look no further. "