ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2010-11-13

"Got a 58" Panasonic 3D plasma TV. I could not believe how fast it got here. The shipper was very helpful and waited while I open the box and powered it up to check it out for any damage.It has a fantastic picture and the combo deal (TV,Blueray player and 3D start up kit was unbeatable in price)I had been searching local stores and the web for the best deal and Cleveland Plasma was unbeatable these people really care about what they sell. Thank you Cleveland Plasma/Extreme Electronics,LLC"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-12

"I bought a Panasonic TC-P58VT25 TV, a DMP-BDP300 Bluray 3D DVD player and a 3D kit from Cleveland Plasma. Chris was very helpful, direct and helpful during the purchase process. The TV arrived and the delivery people were very good and helped me install it in the basement. I highly recommend Cleveland Plasma for their prices and services."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-11-12

"Our new 65" Panasonic plasma ordered from Cleveland Plasma was delivered today! I did the inspection process outlined by Cleveland Plasma, including powering on the unit to make sure that a menu is displayed, and everything went perfectly! They have selected a great delivery company: the guy was very nice, and was helpful in taking off the top box to check the TV for damage. He didn't mind me hooking it up to power briefly, and in fact encouraged it.

It's always a little nerve-racking buying such an expensive item on the Internet, like a plasma TV. However, the entire process went so smoothly, that if/when I have to purchase another TV, I'm going to look at Cleveland Plasma first!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-11

"From placing my order on through to the delivery of my display (Panasonic TC-P58VT25 58" plasma), everything was excellent. By far one of the best shopping experiences I have had, particularly for an item such as this. Excellent transaction from start to finish."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-10

"Truly a wonderful and glitch free process from ordering to receipt. I purchased the Panasonic TC-P58VT25 Plasma, set a delivery date on-line through Manna Distribution web-site, my new TV arrived on-time, not a scratch on the box or the set, the driver was nice enough to even help me put on stand, plug it in and test it. It was quite refreshing, to have a company do what they say they're going to do for a change. I chose CP after a lot of research, I saw this TV on-line between $100 - $200 cheaper then CP, but I probably would have never received the merchandise... It was well worth the additional cash (still saving $830, including tax) if I would have bought it at Bestbuy.

Also, would like to make a "shout out" to Chris, who was awesome in walking me through what needed to be done upon delivery and through the entire process, with quick response times as well!

Would definitely recommend CP for all your electronics purchases!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-30

"This is one terrific company - absolutely nothing to complain about. Chris was responsive and informative from start to finish making me feel great about my purchase. Even the shipper went out of their way to communicate every step in their process.

Also, I highly recommend spending the extra bucks on calibration of TV's. My factory settings were way off of THX standards and Chad (through Cleveland Plasma) has my set looking spectacular.

Both thumbs up for these guys!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-22

"excellent service, communication. would highly recommend anyone buying television online to give them a try. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-17

"I had a fantastic experience with these guys!

I ordered a Panasonic TC-P58VT25 TV, a Panasonic DMP-BDT350 Blu-Ray player, and some cables on a Sunday. There was a small issue with the credit card company that Cleveland Plasma called me about before the credit card company even called, and they prepared me for the exact steps I needed Visa to do that would solve the problem in the fastest possible way. They were exactly right, and the out-of-state approval went right through.

The TV arrived the following Friday (was in town Thursday) and came off the truck completely unscathed. Not even a scratch on the box. And even though I'd said that everything but the TV should be shipped to my office, they cleverly shipped the cables directly to my house, too. Their service was exemplary all around. I had already referred someone else who got a 65" TV a few months ago, and I will definitely do so again.

These guys are awesome!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-12

"Great to deal with, awesome product, and speedy shipping!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-27

"Chris was great to deal with covered all the necessary points of purchase and shipping. Set arrived on time but shipper wasn't fully prepared
to handle size of tv. Pannisonic vt25-58. Had to help him unload and carry into house. Set worked great so other than shipper was a very good experience and would recomend using Clevland Plasma as there prices are hard to beat.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-23

"Chris at Cleveland Plasma is great. He hooked me up with an LG 60pk550. I have ALS (Lou Gehrig's Disease )and although we have never met, he gave me the tv because he read my story. I can't walk, move my arms, or talk. All I can do is sit all day and watch tv and play around on my computer that I work by blinking my eyes. But Chris , through his generosity and kindness, made sure that I get to watch tv in luxury. I recommend Cleveland Plasma to everyone. Thanks for everything Chris! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-21

"Bought a Panasonic TC-P58VT25 (58 Inch 3D Plasma TV) from Cleveland Plasma off ebay. Had received dozens of recommendations online and from two friends. Seemed like a small operation, but they are streamlined. Purchase was painless, shipping was great, and communication reply was quick. Would not hesitate to buy from again soon, or recommend to others. Price was great. I purchased on ebay, but he has a web store front, or will work with you over the phone to find the best product for you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-20

"Chris answered my questions in a quick, efficient manner. I ordered the Panasonic 58VT25 Plasma TV on Friday and it was delivered on Monday morning. I could not be happier with the level of surface and the product delivered. I give Cleveland Plasma my highest recommendation and will buy my next TV from them as well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-15

"Chris at Cleveland Plasma was very helpful and gave me a lot of his time on the phone.

The Plasma: TC-P54VT25, arrived without a hitch. No damage and the delivery guys were very knowledgable about unboxing and setting it up for me to test for proper operation. I didnt need to ask them and as there were two of them, they carried the set right into my living room, no questions asked.

I was very please with my purchase and the price.

Mike.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2010-07-08

"I corresponded with Chris of Cleveland Plasma for a couple of weeks in order to learn if he had a Panasonic 58vt25 Plasma TV in stock. Chris indicated that he expected availability shortly and that he would let me know as soon as they were in. Sure enough, I received a phone call and a follow up email. I then received an email confirming my order and another from the carrier arranging for a delivery date and time. The TV arrived on time--but unfortunately came in damaged. Chris' inspection instructions were most helpful here. The carrier took back the TV without any questions and re-delivered a new one approximately one week later. It arrived in perfect condition and on the date and time promised. Why would I buy electronics from anyone else?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges