"Ordered many times. Shipping day is Tuesdays and most arrive Friday with a few on Thursday - I don't recall anything later. Cigars are always well packed and protected. Never had a bad cigar or anything broken or cracked. I always let my new cigars perk in my humidor for at least two weeks (my personal choice.) Only problem it is too easy to buy more cigars than I can use! My friends are happy, though "
"Been several years since I’ve used CB but coming back to them was an easy transition. Bidding had been great and I’ve actually won about 75% Of what I’ve bid on. Order came in on time and was as good as advertised! Loving my recent wins of Southern Draw and Islamic del Sol! Intend to keep using them!"
"I bought a box set with two whiskey glasses. The order never showed up. I called and the customer service lady couldn't see any reason why they didn't. She called me back and said they tried to switch the shipping method and accidentally canceled my order. They wanted to charge my card a second time after they had already charged it once. This was my first order and sadly will be my last. I waited a week after I won and paid for my purchase to call also. "
"Have been using them on a very regular basis for a number of years—any problems or issues were quickly and professionally resolved —
Even when my fault on price of bid
Notice almost all terrible reviews are kind of grouped together. TROLLS MAYBE
DAVID CARPENTER "
"Veamos aquí....We still end up paying the same price as we would have on other cigar sites. No era más barato! We will keep trying however."
"Been a customer for almost 20 years. Never been disappointed with products, delivery or customer service. Bidding is a simple process, cigars arrive at my front door weekly. Very dependable description of the lots up for auction. 5 stars."
"Been a customer for 5 years seen good a bad with company. The last year ive had 3 orders they sold had to be back ordered. 2 orders they didnt ship, due to some discretion customer service or warehouse issue.
Customer service calls are that lack of service. I get sorry, excuse an you want to wait or cancel order thats all. Ask for a upper manger to get back to me. Response is only 2 of them at customer service an that there it, lack of doing anything is tied. I buy cigars from all the online cigars sites all year long. Thompson cogars is best in service never had a problem. Famous Dave's jad one issue an they took care of it rihht away an great follow up. Cigar bids an cigar international stock issues, an lack of customer service in last year im deleting my account an deal with disappointment. I hope this review will help you in making your cigar choice.
Gar0100 also previous owner of gregscigars.com for reviews for many cigar sites. "
"No complaints here. I won several auctions and saved anywhere from 20 to 75 percent. One time I was shorted two items. I called customer service and they answered in a timely manner. They were very polite and I received the missing items in the usual time it takes to ship. I will continue to purchase at Cigar Bid."
"I have been using CigarBid for about 5 months, usually getting a shipment every week. I love it and enjoy the competition of bidding and getting exceptionally good prices. My cigars have arrived punctually at the stated times, like clockwork. The orders have been accurate and the cigars arrive in good condition. I am a big fan of Perdomo and Cohiba cigars, and they always have a wide selection of their best sticks. Their shipping is reasonable and they consolidate orders if you opt for this service. Their shipping is with UPS and a little slow, but then I have been spoiled by Amazon. As long as their service and product remain at this excellent level, I will continue to be a customer, and recommend to my cigar smoking buddies. "
"Takes 5or6 days each week for my sticks 2 show up,but for half the price of any store in town or even their twin CI,can,t be beat and their service has been ok when i have gotten wrong sticks or minus sticks,but they always make it right 1 way or another"
"Used to use them regularly with generally good experiences until they had an issue with their accounting subcontractor and will no longer allow me to make purchases from them or their family of companies. The accounting company claims I made a charge-back on an order and will not allow any purchases until I pay for the order. The problem is, it wasn't my order, I didn't receive anything, and it wasn't even my credit card that charged them back, but somehow my name got tied to their mess. Their customer service is a total joke. I have been working with them for over six months trying to resolve the issue but they are totally helpless. "
"I buy sticks for less than half of retail and under. They ship via ups 2 day air all way to Hawaii for $5! Unbeatable. I can't imagine buying cigars from anywhere else! "
"I've been purchasing cigars from them for about 4 months, spent at least 1.5K on the website. Everything was fine until UPS didn't deliver one of my orders, possibly to the wrong address. Cigarbid.com customer service refuses to investigate the shipment and now I'm out of $500 worth of cigars. Have the nerve to say it's my fault since I have My Choice (which tells UPS where to place the package). Customer service is a joke... (bunch of **** wipes - they don't care they got my money) and I will no longer give them my business. "
"I purchase cigars for myself and several other places. Cigarbid was one place that I had used. Prices were reasonable but certainly not unbeatable. However, about a year ago issues started cropping up. Website auctions wouldn't work, missed shipping dates, dry cigars, etc. The company actually acknowledged just how bad they were and offered me 30% off and free shipping. So I thought I'd try em again... they said they were more organized now. Of course, after taking time to bid on several auctions, problems came in droves. Missed shipment date, no explanation or even answer from customer service for quite some time, and eventually they just deleted all my won auctions! What?! Yup, never trust them again."
"the worst customer service I have ever seen. They did not answer the phone or emails for 3 months. Shipped the wrong sticks and will not do anything. I disputed the charge on my card and now the want to actually fight the dispute"