"I ordered five items here, was quoted a $120 price. They would not ship to a non-billing address despite my only temporary inhabitance of my billing address. Then, they cancelled three of my items without telling me, charged me $9 for shipping in a free USPS envelope at a $5 flat rate. My "New" items came without factory sealings, and were in no way protected by anything but a loosely sealed flimsy cardboard. They did not respond to me except for a week after when i asked why i wasn't being billed $120, and only $54, they then replied with a single sentence saying the items were cancelled.
Horrible service, horrible pricing schemes, horrible, horrible, horrible."

"I got my buyrite package today (which was decently quick, 4 days), it somewhat suprised me because of how horrible i had heard shipping was - i had written out the number for them on a post it, and stuck it to my mouse pad a couple days back in preperation to call them if the shipping took the expected forever
I ordered 4 items, Doshin the giant (jpn gc), Zelda Ocarina of time/ masterquest (jpn gc), Biohazard zero trial with special ID card (jpn gc), and a Sega Saturn import cart.

anywho
I recieved 3 of 4 items ordered, buutttt
the zelda bonus disc is the US version... why would they send me the us if i ordered the jpn??... apparently that was the last copy they had in stock of anything zelda bonus disc related and they assumed i wanted the zelda disc in general even though i already have it.. no thanks

The biohazard demo came in a nice broken package with no bonus ID card - it was obviously used.. and somewhat dirty. None of this was stated on their website
I called customer service and had a chat with them (for anyone interested, you have to pretend your buying something to actually get ahold of a real person) the lady said they would send me out the id card.. but still... grr

and the saturn cart i have no qualms with

i feel my 11.95 of shipping was a total waste as well, because it was jacked up due to the cost of another item which i didnt recieve.

i'll never do business with them again, i can tell you that - regardless of how enticing it might be"

"I ordered from Buy Rite, because the prices looked good and they had a lot of hard to find NES games. Hard to find is right, because as it turns out buy rite NEVER HAD THEM IN STOCK. I bought a PS2 game and 3 NES games, the PS2 game came in around 10 days after I ordred. Luckily I was only charged for the PS2 game, but I was NEVER told my NES games were cancelled. I emailed them asking where my NES games were and they told me they had been cancelled because they were not in stock. So why are they even on the website?? "

"For a long time, I've had Buyrite Videogames' website bookmarked. Knowing that they'd been around for quite a while, I figured that they were a reputable company, and had no reason to go look on the web for reviews of the company. Sadly, I was mistaken.

I tried to order R-Type Delta for the PSone back on 1/27/2004. Buyrite subsequently charged my credit card on 1/28/2004 for the amount of $26.94. I waited for about a week and a half, thinking I would receive some sort of notification that my product shipped, or at least a notification from them of the status of my order, since they charged my card.

On 2/16/04, I decided to call them to see what's going on with my order (I had still received no respones from them of any kind). I was told that they were out of stock on this item, and that they had to special order it, and this was the reason why it has taken so long. The man then told me that they had received the item, and it would be shipping out tomorrow 2/17/2004. After another week of not hearing any responses, I called them once again to check on my order. I was then told by "Danielle" that they were not able to get that item, and that her manager told her that I would be refunded. At this point I was upset, because I was previously told that they did have it, and that it would ship soon. Did the man I had spoken to previously lie to me? It's a shame I didn't catch his name.

On 3/19/2004 I was sent an email saying:

"unfortuantely we did not have R-Type Delta for the PS, so we sent your order to the accounting department.
Your refund has been received and has been done. Sorry for any delay , but we had a Computer issue on our end .
Please look in the mail in the next few days or check your next credit card statement .
Thanks,
BuyRite Video Games"

I figured I would receive my refund promptly...
However, a whole month had gone by, and I had yet to receive any sort of refund. I called on 4/7/2004 and spoke to Danielle again. She assured me that the refund was issued, and that it had been taken care of. I insisted that it had not, so she said she would speak to the accounting department, and resubmit the refund to them.

It is now 4/25/2004 and I have still not received my refund from them. I will be calling them tomorrow (4/26/2004) again to find out what is going on. I am extremely dissatisfied and upset with this company, to say the very least.
"

"Well I purchase a GBA game in 02, brought from Buyrite beacuse of their low price. The quoted shipping time was 24-48 hours. I also payed for express shipping to Canada, which costed $20 (us). Expected it to come in about a week, instead it took 3 weeks for my order to ship. And this is with me calling them everyday, I'm pretty sure if I didn't call them constantly, I would have never recieved my game.

I know that I ordered from them in 2002, but as you see I still remember the horrible account clearly. So a word of advice go to NCSX, it costs more but atleast you get your order in time
and without the hassel."

"I ordered $105.91 worth of games on 11-09-03 and within 3 days, $41.93 was taken out of my account. I never received conformation of my order via email. When i emailed them in late November, letting them know what happened, they never responded to that either. That was over about 2-3 weeks ago and I have yet to hear from them concerning anything about my order or money. I am going to report them to the Better Business Bureau if this matter is not resolved soon. Never under any circumstances order from this company, Buy Rite games. Especially when concerning "classic games." Their idea of customer service is a joke. DO NOT BUY ATARI, NINTENDO, SUPER NINTENDO, SEGA, NEO GEO, PLAYSTATION, XBOX, OR ANY OTHER SYSTEM'S GAMES OR ACCESSORIES FROM BUY RITE GAMES. They are notorious for taking your money and not sending you what you paid for. This is why on a scale of one to ten, their lifetime consumer rating fails to score a one. And it fails that mark by a long shot. Retro games or new games, do not buy your video games from this company. I hope this review helps others avoid getting caught in the same situation I am in.

Since I posted this review, I contacted the company. The lady told me that 2 of the 4 items i ordered were out of stock (if the other 2 were in stock why have i not received them over 2 months later). Anyway, she told me the other 2 would arrive any day. I reminded her a common complaint with her company is that they say products will be there any day and they don't show up. I told her i wanted to make sure this wouldn't happen with me. She said she could only tell me what is right there in front of her (first of all it wouldn't say that I would get the products any day right there in front of her, it would only say if they shipped out or when they shipped out). Then i asked her if i could get my money back if they didn't come. She told me yes. Anyway, 2 and 1/2 weeks later i get a shipment conformation from gamebuyer, who I never ordered from but the email looked similar to Buy-Rite's and I assumed it was them. 3 weeks later (which i guess translates to "any day" if you're speaking in Buy-Rite), my package finally arrived. Woohoo...unfortunately, none of the stuff they sent me works. So, I called the number they gave in case you receive defective product...which would be nice if it gave you an option that had anything to do with defective product or at least an otion to talk to someone. I know I could pursue this further but it is worth losing 40 bucks to never have to deal with this company again. "

"Take it from another innocent buyer, check customer reviews before buying. I purchased a limited edition Final Fantasy X-2 memory card for the PS2 from Buy-"Rite" Video Games, but recieved no confirmation. Three days later, I was lucky enough that my credit card account had not been charged. I e-mailed them, but going by what others are saying, I don't even expect a reply. As a last word (and i wish i had noticed earlier): check the VeriSign Secure Site logo at the bottom. According to the pop-up window, their VeriSign account, or seal of validity, or whatever it is has expired (in early April of 2003)."

"This is by far the worst internet seller ever. They charge your credit card before sending it, which is illegal, never send a confirmation email, if you write them an email they never respond back. And if you are LUCKY, you MIGHT get what you recieved, without a "sorry it was late" or anything. I dont see how they are still in business. They have great products, but a lot of people that don't give a rat's butt about their customers and that's very sad."

"Yes, I made the mistake of ordering a game from this company. I paid $107 for an import game and overnight shipping. What a joke. After several phone calls they could not provide me with a tracking number and would just keep hanging up on me. The only quick thing was the speed at which they billed my credit card. I'm obviously disputing the charges, but how in the world can this company still be in business!?
Yes they are thiefs. If you order you will not recieve your product. "

"Purchased a game from them, and it was promptly charged to my debit card on the 21st (2 days later). Here I sit weeks later with no product, no emails, no nothing. Tried to call the customer service line listed on the website and its busy. Been busy for days now when I call.

I went ahead and filed a complaint with the BBB. These sorts of business practices cannot be kept running, period."

"As others have said, this company is the WORST. They charged my credit card over $300 - 2 months ago without ever shipping the complete order. I really tried to be patient with them. No matter how many times i called, even if you get a "live" person, they IMMEDIATELY put you on hold, before you can say 2 words. Then after 10 minutes you get disconnected. I had no choice but to put a dispute on my credit card. DO NOT BUY FROM THIS COMPANY. I only did because i was unaware of all these negative reviews."

"Man, stupid me I should have do my research before placing my order with these cons at Buyrite.
These people are nothing but con artists and should be lock up for life. Here is my story. I placed an order on Sep 13 of 2003. I ordered Shining Force 3 scenarios 2 and 3, Iron Storm for the sega saturn. Also, I ordered a 5 in 1 Ram cart, an extra SS controller, 2 ps2 to xbox/GC controller adapter and ESPN NFL Football for my Xbox. The total was like $346.00. My credit card was charged the following day after my initial order so I guess my order has been sent. No conformation e-mail was sent or anything so I called on the 14th of Sep and find out for sure if the shipment was sent out. This lady at the customer service line told me that their e-mail has been down lately (OK, how can e-mail just go down, they must have another mean of getting e-mail out, this was the first lied) so that is why no confirmation e-mail was deliver but she ensure me that my order went out today on the 14th of Sep. Ok, so I waited for another week and nothing happen. Then another week and nothing (That was the second Lied). So on Sep 30th I call again and this guy from customer service (sounds like he was on some serious drug that day) didn't ask me what my order number is and just ask me what items did I order (hmm, strange way of trying to find out what the customer order was). But anyways, I told him everything and he ensure me that the item has been shipped but doesn't know when or if all my orders were in the same package or what method(ie USPS priority or UPS) was used (What kind of customer service is this when you don't even know about your own shipping method and when an item was sent). But he told me that it should be at my place in a day or 2. "This dude was full of it by just listening to the way he talk and lots of Hmmm, Huh, duh when I ask him any question." But I'll give it another day or 2 since I am in a FPO location and sometime it does take an extra few days for an item to get to me. Ok 2 days had passed and still nothing, no e-mail or anything so I call again and this other lady at the customer service line told me that they have a tracking number for me(that was surprising to say the least) and said my order has been ship but couldn't tell me when it was shipped. Ok but here is another lie, for those of you that doesn't know, FPO and APO addresses can't be track and thus there is no such thing as a valid tracking number. All item must be send via Priority mail. But just to make sure I pull up the USPS website and lord and behold "Tracking number hasn't been purchase" was the reply I got from USPS. I couldn't take it no more at that point so I call them back and told them "I need to know for sure when my order was ship or else..." so in some magical way she told me my order was sent out yesterday 30 of sep. I said then "why my credit card was charged and another lady ensured me that my order was sent like 2 1/2 weeks ago." She just shrugged it off and siad "I don't know" in a very unprofessional way like she don't give a d**n. Ok, I am going to give these a$$holes another 2 weeks to see if I get my order or not. And if not I am going to call my credit card company and try to get my money back and file for Fraud with the BBB. This company is doing "Fraud, waste, and abuse" to the fullest. I am keeping my fingers cross right now and hope my order get to me by the end of this decade as I know by just talking to these scumbags that they didn't even put my stuff in the box yet. This is the last time I will do business with them and hopefully people can spread the message around to others so company like this can't rob us of our hard earn money and treat customers like Sh!t. This company can burn to hell for all I care. "

"I only delt with this store once, and never again will I buy from them. During the end of July I placed a preorder for " Tales of Phantasia" -gba, and a order for "Tales of the World - Narikiri 2" -gba. I never got any response from them OR confirmation of my order. 2 weeks later they tell me when I emailed them asking the status of my order, that the orders were cancelled because the item was out of stock and/or could not be purchased. They have a policy that "once you preorder it's secure and we will sell it to you". I'm actually glad that they were cancelled because a couple of days before I had stumbeld across this page and got scared for my credit card purchase after reading the horrid reviews...

I wish they had notified me earlier, especially of the preorder, because I had to buy it from another store after the preorder date. The store was "Video Game Depot", whom is a great seller!"

"I ran an internet video games business for a very short time and was going to use buyrite as a wholesaler. I did my home work and found them listed on the BBB. Going against my intuition, I signed up for their wholesaling prices just to see what they had to offer. They did have an item I couldn't seem to find anywhere. On 4/2/2003 I ordered some items which shipped for $10.

Over a week had gone by and I haven't received any notification nor package. Now in contrast to stories I have heard, I called the NC store and inquired about an internet sale and they said it shipped. They actually answered my question about an internet sale instead of giving me the run around like I've heard. I asked for the name of the gentleman I spoke with, just as a reference, He said, "John", I said "John what". He said: "I am the only John here", I said "Can I have your last name?" and he said: "I don't give out last names" ....What the Hell is that about? (STRIKE 1)

I placed the order over the web. 11 days later I received an email that it finally shipped. 11 days!!! (STRIKE 2)

$10 for shipping!!! That is outrageous, the packaged weighed less than two pounds. (STRIKE 3)

I am still receiving FAXES from BUYRITE...some even at 1AM and 4 AM in the morning. This was a home based business so you can see how annoying that is. I also did not tell them that this was a FAX number. Today was the second time I called to have the number removed from the FAX list (STRIKE 4).

I decided to handle this very nicely, he is how the conversation went:

Person (maybe John, the guy who sounds like the voice message at Buy Rite): Hello, BuyRite Video Games

ME: Hello, John?

Person: Who is this? (very suspiciously, no acknowledgement if this was him or not) (STRIKE 5)

Normally people would say, "YES" or "NO, sorry John is not here right now", or "HOLD ON please let me get him"

ME: My name is XXX, I was a Wholesale customer of yours.

Person: Yeah? (very smugly, What the HELL is it with this guy?)

ME: Can you please remove my number from your list, my business has closed down and I do not wish to receive FAXES anymore?

Person: What's your number?

ME: Number:

Person: OK it will be removed.

ME: Thank You.

Bottom Line:

1) Poor Customer Service, bad attitude etc.
2) Limited contact with anyone
3) Outrageous Shipping Prices
4) Length of Shipping Time

Why would anoyone buy from buy rite?

"

"The phone number does not have customer service. They barely keep contact with their customer. I have never recieved my game yet. Need I mention they have a site boycotting them. (www.boycottbuyritegames.com). "