"These people need to be in prison for fraud. I ordered 2 Toto trip levers on 02/17/20 at $18.29 each plus $14.39 shipping. I had priced just 1 of these items through their web site, and the shipping cost was the same for 1 or 2, so I ordered 2 to have a spare part as well as the one I needed to use to replace a broken trip lever. They sent me only one part, even though their email order confirmation showed 2 ordered, and their "Pick Ticket" showed 2 shipped.
I would have forgiven a simple mistake if they sent the second part. However, they were completely unresponsive to phone calls (all of which went to voice messages) and to communication messages through their web site. My bank is refunding the disputed charge for the part BuyPlumbing charged for but did not send, but if I re-order the part I would have to pay the $14.39 shipping charge again. I think this is BuyPlumbing's "secret" method of getting a lot more for each part than their advertised selling price that I paid.
Of course, I will never do business with BuyPlumbing again anyway, after seeing (too late) all the complaints against this den of thieves for similar things done to other customers. Hello Federal Trade Commission, U.S. Postal Inspection Service, District Attorneys from various states and consumer protection agencies. Is anyone paying attention to what BuyPlumbing is up to? And for you people at BuyPlumbing, you can be sure your frauds will catch up to you. I hope you meet someone who takes a "special liking" to you when you go to prison. (Don't drop the soap in the shower... no wait, DO drop the soap.)
***** UPDATE ***** On 05/06/20, about 2.5 months after my order and about 1.5 months after posting this review, I was contacted by Kelly in Customer Service at BuyPlumbing.net, wanting to resolve the problem. She was responding only to this posting of my complaint, as she was unable to find any record of my phone calls, voice messages or web site contact with BuyPlumbing.net. I told her she should check to see if the employees who are messing things like this up have the ability to delete those contacts and complaints. After a bit a dialogue back and forth, on 05/11/20 Kelly agreed to send out the missing part with shipping paid by BuyPlumbing, even though my bank had already reversed the charge for the missing part only. Ironically, I saw that on that same day someone else filed yet another complaint that was similar in nature to mine. On 05/15/20 I did receive the part, but it appears BuyPlumbing.net still has the problems others and I have noted. I have to keep in mind the few people bother to write, so each posted complaint is likely the tip of the iceberg for many others who did not post a complaint. I am happy to have finally received what I originally ordered, and for free, but I would not trust BuyPlumbing.net for any future orders. There is obviously some kind of problem going on there that has not been resolved, and their inability to receive, account for or respond to phone and web complaints on their own web site doesn't pass the smell test. Kelly, thanks for the help and I hope you find a better place to work. "
"I placed an order for two common Kohler replacement parts from BuyPlumbing.net. The website had it appear these products were available and would ship to my home within a week. After nearly 2 weeks of not receiving the product and getting no tracking information, I contacted the seller. They informed me that they didn't have the parts in stock and it would take upwards of 6 weeks to get them. When I expressed that I had a bathroom ripped apart and needed the parts, I was told there was nothing that could be done. I stated I wanted to cancel my order and was trying to get confirmation that the amount paid would be refunded when the customer service person hung up on me. I called back, getting the same person who said I was yelling (which I wasn't). I asked for a supervisor and was told they don't have time for me.
Please save yourself time and aggravation. Find somewhere else to shop. This is obviously a fraudulent company ."
"This was such a great experience, I ordered an item I could not find anywhere, the price was great and I got it before I was expecting it. The customer service gal named Kelly gave me a call and insured the product had arrived. Great customer service. I will definitely buy from them again. "
"The photo on the ad on website showed 2 filters and used the plural filters in their posting of "replacement reverse osmosis filters" clearly stating "Pre and Post Filter Cartridges" I ordered 2 pair and only received one pair. When I called they acknowledged that the ad was misleading but refused to honor my order. Do not do business with this company. "
"I placed an order for a hard-to-find part (Toto
auto flush solenoid) on April 23. As I monitored order status through April 28, the status never changed from "pending". At that point I emailed Buyplumbing.net to inquire as to whether the part was, or soon would be shipped. No response - ever. On May 1 I called during regular business hours and had no choice but to leave a message. No return call. I called later again the same day and reached a live customer support rep. She was very pleasant and promptly looked up the status of the order. The sad ending to the story is that she informed me that the part was on backorder. Had I not known that this part was out of stock everywhere else and no longer being manufactured, Buyplumbing.net would have likely left me hanging a while longer in anticipation of one day receiving the part. I informed the rep that the part was no longer being made and at that point she let me know that her only option was to cancel my order and issue a refund. I refuse to do business with a company that is unresponsive to customer inquires, lists products they are unable to deliver, and delivers factual information only when the buyer is more knowledgable than they are."
"Bonnie and Gabby were very pleasant and nice and as helpful as possible with the customer service manager Heather not allowing them to do anymore or resolve issues accordingly due to poor communication or should I say no communication. I placed an order on 10/12 called on 10/17 to make sure all was good and figure out when I would be receiving my order, I was told Friday the 19th or Monday the 22nd. Well, here we are the 24th 10am and no sinks.....I called only to be told my credit card failed.....so why did they not call or email me apperntly they sent out a bulk email (that was not in my inbox or spam folder going back to the 12th) and normally they would have called but for whatever reason something happened and they didn't call. I explained to Gabby, I needed the sinks by Friday at the very latest and asked if because they failed to contact me they could put a rush on it at no extra cost to me. Gabby told me she was texting with Heather her manager and she said she would not do anything, I advised her I would be leaving a review with my expierence, apperntly Heather did not care and refused to do anything to make up for there error and lack of communication. I placed the order again and was told the card would be processed right away and the order would go out that day and I would have it on Friday. I asked to have an email sent to me once this was completed with tracking #'s. Thursday the 25th, 7am in the morning still no email, again I called this time got Bonnie, she informed me the charge was processed to late by HEATHER on Wed evening and the sinks did not ship but they would get them shipped out that day meaning I would not get them until Monday (TOO LATE)!!! Bonnie advised me to call back and speak with heather about some sort of compensation when I explained to her the information i was provided the day before of what Heather was willing to do (NOTHING) Bonnie laughed as she was clearly aware Heather has no business being in customer service. After reading some of the other reviews about Heather its seems to be a trend that Buypulming.net might want to look into. I thanked Bonnie and Gabby for there efforts and apologized that that have to deal with the problems Heather creates and is unwilling to resolve accordingly. Good luck! "
"Thank you guys. I found all that I want."
"I bought a Pasco Compression Sleeve Puller. Tool was priced lower than from other suppliers. Delivery was prompt (faster than estimated). Tool worked great. Based on my experience so far, I would buy another tool from this company."
"this company is a total disgrace after countless attempts to contact via phone or e-mail since their Fax number does not work as advertise 1-***-***-****
Urgent request sales manager to call me on this matter I have been trying to reach some one by phone have left messages and no one has gotten back to me this needs to be resolved immediately this is a gross incompetence by Buy Plumbing and I would hope you will take the appropriate measures to resolve this.
On Tuesday September 24 at 12:30 PM I called to ask if you had item QTXE050 in stock I need 4 each, and if I could get it 2nd day air as I needed these items for a project that had to be completed by Saturday the 27th. Sandy advised me that if I ordered by 2 pm It would ship out the same day by 4 PM. Within 30 minutes the order was placed and paid for order #2201 processed 9-24 at 12:30 PM. I paid 244.84 for an order that should arrive by Friday and what I get is a bill were you did not ship until the following day and I won’t get the shipment till Monday end of business day, this is completely unacceptable and a total disregard for the customer’s urgency I want a total reimbursement of my funds I will contact my credit card. It is Ludacris and beyond anyone’s imagination that you ask for and pay the exuberant price for an expedited service and get item 5 days later.
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"The purchase was clunky at best. No option to buy without registering. Questions required to register were mostly irrelevant. I got what I wanted, but the shipping and handling for such a small product was ridiculously high. Half that would have been high."
"They under-promised, and over-delivered. That's the way good companies operate."
"I purchased a Kohler tub from this merchant. The shipping said it would take 4-8 weeks. I received it within 1 week. It showed up before any of my other materials showed up for my bathroom project. I was very satisfied with the delivery, the content, and the price of the tub. The communication was outstanding as well. I received several emails with the status of my order as it changed. I would definitely do business with them again."
"Tough I haven't installed yet, but it seems to be OK."
"BuyPlumbing.net had the best price on an expensive kitchen sink we were looking for! Unfortunately the Swanstone sink product finish appeared "marred" or "streaked" by some kind of substance that could not be wiped off. Don't know how this could have passed a Quality Control by that company. -meaning Swanstone- BuyPlumbing.net Customer Service was quick to respond to the problem and very helpful; sent out a new sink the very next day. We're hopeful this next sink will be perfect!"
"Good price and delivery ahead of commitment."