"Fast accurate shipping. Thanks"

"Friendly customer service, had what I needed in stock, at a good price. Shipping rate was reasonable. Pleasure to deal with, would buy from again."

"Horrible! Ordered filtrete filters almost 2 months ago and still haven't received them. Customer service has been very nice, but I have no straight answer as to when this will arrive. Very aggravating. "

"I ordered three Toto Washlet toilet seats from this sham of a company. They were advertised as "auto flush." I paid a plumber to come out to install them and was told there was no auto flush included. There was also not a spec sheet with my items, as other reviewers have said. I called Toto direct to get the specs, as they weren't online, and they said the auto flush should've come in a separate box from the retailer and the spec sheet should've been in that box. I called BuyPlumbing and spoke with a CS rep. She was very nice, but told me those washlets were in fact not auto flush items. We both went to the website and she agreed with me they're advertised as auto flush and that that was an error. By this time, I had paid to have a plumber install the first seat at $150. Plus, they said I couldn't return that one because it had been opened but I could return the other two AT MY COST for shipping. I haggled with them on the phone, was given the run around, told I couldn't speak to a supervisor because she was in meetings all day, ridiculous, really poor customer service stuff. Finally, I disputed it with my credit card company. I paid almost $4,000 for these three seat covers. I expected more from their customer service department. Heather is a bitter, sarcastic, nasty person who has no business being in customer service. We finally settled for they would refund me $86 times 3, which is the price of the auto flush feature. I was livid, but there was nothing I could do. I would've been out several hundred dollars in re-shipping, paying the plumber, and I could only return two of the three so I'd have mismatched bathrooms. So I agreed to the refund of $258. This was on October 19th. Today is January 31st, and I have yet to receive the agreed-upon refund. I have emailed countless times, left phone messages, etc. Finally, last week when I threatened to re-open the credit card dispute I got an email saying they had sent through a credit for $240, which was $80 per seat times 3. I asked for a date and copy of the credit. Still haven't gotten it. I then emailed and told them that the agreed upon refund was $258, not $240. They emailed back and said that they recalled it was $255, not $258 and they had refunded $255. REALLY? You're going to argue about $3 WHEN I HAVE IT IN WRITING???? Sheesh. Whatever. Keep your $3. I just got off the online banking with my credit card company, there has been NO credit issued from them. NONE. ZERO. They lie. They stall. They misrepresent. Either they have the absolute worst website designer ever or they deliberately advertise things falsely and then pretend it was a website error and everyone's human and makes mistakes. They're fraudulent and next I am making a report to the Better Business Bureau. I have notes from every conversation and have saved every email. I would strongly urge people NOT to do business with this company."

"There were some issues with incorrect pictures with the item I ordered. I hope they are working them out (the reorder item was not depicted correctly either, though I did order a second time with what I hope is the correct item. I will let you know after it arrives if they have remedied their online catalog. The prices seem good, and they had the product I need. We will see! P.S Beware if the price seems too good to be true - check it out further (could be a totally different item you are ordering)."

"Very satisfactory, easy to use, had what I wanted."

"i do not have an opinion yet, the order is back ordered. ording was fine, the rest is wait and see."

"After a short mix up with my order it was still shipped within a week and delivered 3 days later. Fireplace is great and very happy. Customer service was also very nice and helpful. Thank you"

"I ordered an item that was out of stock from the manufacturer, but had an expected availability within two weeks. It ended up being available within ONE week, which was great. I didn't realize that the credit card I used would not be charged until the order was fulfilled (also nice to know). Unfortunately, the card I used when I ordered was lost (without incident) and replaced with a new one, and when BuyPlumbing.net tried to fulfill my order, the original card was declined. BuyPlumbing.net sent me an email and Heather, the customer service representative, called me personally to let me know that there was a problem and possible delay. I realized immediately what happened and she fixed the order with the new card number, ready for on-time delivery and installation by my contractors. Heather was so pleasant and helpful. I will recommend BuyPlumbing.net to my friends who are working on a bathroom renovation."

"Ordering online at BuyPlumbing was easy and efficient. Product pricing was great and delivery was speedy. Would definitely use your company again in the future."

"I should've listened to the reviews...and to my plumber who warned me not to use this company. These people are HORRIBLE--do NOT order from them! They will take your money, send you damaged/incomplete products, and to add insult to injury--they're totally incompetent, unremorseful and rude when you call to make a complaint/settle the matter.
I paid $900 dollars for kohler a sink that is useless because they left out the hanging brackets. They tried to say it’s MY fault--that I should've made sure they were in the box--but the box didn't come with a spec sheet--or list of contents--and I'm not a contractor or plumber -- so I didn't know there was a necessary part missing until my plumber came to install it. I called them--they promised the part would arrive w/in 5 days--it never showed up so I called back and the part was never on the way. In short, they dropped the ball then tried to cover up by telling me a total lie about the manufacturer having to MAKE the part so they couldn't send it. Then she said it would be another 2 weeks--minimum for them to get it to me.
(BTW: I know they lied b/c my plumber called the supplier right after I got off the phone with them and guess what? The part is in stock and already on the way...no manufacture necessary. When he asked the Kohler rep. about having to manufacture the part they were like "What are you talking about??? That's ridiculous-it’s a stock item.")
So people--believe what you read--and beware...this company does not deserve your business--they will take your money and sell you a product that is unusable—and not care that you trusted them to do right by the customer.
"

"I've made two orders fromn buyplumbing so far, and both have been just great. I've placed the orders through their 1-800 number and had no problems placing the order or getting the order. The first order was for 2 toilets, delivered via freight. The latest order was a faucet, which was sent the next day. This is a great, low cost option. I'm not sure what people are complaining about. You can get absolutely great customer service or low prices, but not both. These guys, for being the best prices online, seem to be doing a really good job holding up the customer service part as well. "

"I placed an online order for item as advertised through their website. I received a confirmed order receipt and they collected my credit card information. Later in the day, I login to their website to find that my order is in a "failed" status.

I called customer service and they 1st told me that the price fluctuated and can offer me a price of $400 more then the price I originally ordered at. I declined and said no thanks.

After a while, I thought there was something not right so I called back to speak to another representative and received a different explanation - they had incorrectly advertised the price on their website, therefore, they cannot process my order and had to cancel it. At this time they were advertising the item for more than $800 over the price I originally placed on my order.

Since I got varying responses over the phone, I decided to play it safe and email them an inquiry so that I can have a response in writing. Sent the inquiry on 8/3/2012, but didn't receive a response. On 8/14/2012, I resent my inquiry and this time received a response (finally). They acknowledged that they incorrectly advertised the price on the website and exercise their right to cancel orders at any time. They weren't very friendly about it i.e., no greeting nor address me by name in the email response; and didn't attempt to apologize for their mistake.

Ordinarily, I am not too quick to complain. However, here is why:
1) Buyplumbing.net may have made a mistake in advertising the price for this item; however, it is hard to believe since I've been watching their website for the same item over the past 6 months. This was not the first time they advertised at this price (at least 3 or 4 times previously). So either they are incompetent or simply practicing false advertisement (bait and switch, sort of speak).
2) They collected my credit card information under false pretenses - not happy about that; nor should any consumers have their private financial information exposed to a vendor unnecessarily.

3) Customer service was bad - simply because they offered different explanations and excuses; and plus their email responses was evidently not courteous. On top of that, they don't respond to some of my inquiries.

Although they did not charge my credit card (I'll be monitoring carefully, though), I don't appreciate a BBB accredited company for treating their potential customers with less than satisfactory care.


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"Excellent transaction process. Delivered on-time as promised.

Best price found online or at a local store.

Will definitely use them again."

"Very disappointed. I was told the bathroom vanities I was ordering were in stock and my order was processed. It wasn't until several days later when I hadn't seen any shipping information I went back to the site and found my order had been cancelled. When I called I was told the items were discontinued and my order was cancelled. However, I was never notified until I called. A huge waste of my time!"