"Ordered $500.00 worth of moen products on 2/26/11 & received them 3/2/11 in excellent condition. Knowledgeable & helpful sales staff. Will be ordering more items in the future."

"Bait and Switch on shipping charges in shopping engines. Bogus UPS tracking number sent.

Response to the response: yes, I had to get my own truck and go pick up the items, across town, because the freight company was going to make me wait an additional 3 days before they could find the time to get it to my job site.

However, that's beside the point. The issue is that buyplumbing.net uses false shipping information in the google shopping search engine to draw customers to their site in the first place. Once I was on their site, they did not honor the shipping charges that they quoted via google shopping."

"I have had two orders shipped from them. Both were processed very fast and arrived as ordered and in great condition. I am putting together another list and will order from them again. The only thing that would be better is if the total including sales tax were included on the e-mail invoice. Very happy so far."

"Everything went well. They keep low inventory on each item in order to keep cost down so if you are ordering more then two, you are likely to get a back order as it happened to me. Needed a third item faster then 2 weeks so ordered a similar one over the phone. Ryan from consumer service was very helpful. Will definitely shop again. "

"BuyPlumbing.net's website says many things about excellent customer service including: "We are "Buyer Friendly". More than just words at BuyPlumbing, it is the way we do business. We are with you every step of the way."

At the bottom of their terms/conditions it says "In some instances products are shipped defective from the manufacturer, or the wrong item was shipped. If this happens please contact us so we can work with you and find a solution."

I purchased a MOEN Moentrol Rough In PB Valve W/STP 63170, which was recommended by them, to go with a Moen 90 degree shower/tub faucet kit MT3713. I recieved the shipment and saw that it was a rough in valve from Moen. Days later, the contractors were having trouble installing the shower faucet when it was discovered that buyplumbing.net sent me the completely wrong valve part, and one that was about $30 cheaper. This part does not fit with the shower/tub faucet I ordered and it's not the part I discussed, ordered and paid $82.19 for on my invoice.

So far, calls from myself and my contractors to staff and management of the company have been unsuccessful in getting them to accept the blame for sending the wrong part and they have been unwilling to take back the wrong part, ship us the correctly ordered part, and even reluctant to refund me the $30 difference for what they sent. I find that to be incredibly bad customer service and fraudulent behavoir. I have notified Moen and they are equally confused as to why this company wouldn't try resolve the situation.

It's not only the part itself, but now I have to have the job done all over. Their mistake has cost me and my contractors time and money. You can't just charge people for one item and them send someone something else and of lesser value."

"I received an email a day after I placed an order with a cancellation notice. The email had no order reference or reason. It was confusing and I had to do a bit of research to determine what this email related to since I had done quite a bit of shopping recently.

I would at least like to know why, but definitely need to know want the order was for and the number!

I NEVER called them before or after the order was canceled. It was all transacted online. The fact that they claim I called and canceled shows their level of dishonestly and/or professionalism.

YOU HAVE BEEN WARNED!!!!"

"Beware: Lousy Service and a bunch of incompetents work here.

ordered 3 items,pullout spray faucet, air gap and soap dispenser in rubbed bronze to coordinate replacement of old brass fauce unit that required 3 holes (remote handle, highrise spout and separate spray. Two days after order we were notified that faucet was out of stock and would take 3 weeks. no problem. They then shipped the soap dispenser by itself and charged my card for that item. after 3 weeks received an email that the rest had been shipped and my credtit card was charged for the balance. package arrived, but it was not my order. I promptly notified company and they arranged to have the item picked up, but instead of returning it, they simply forwarded it to the correct buyer. (Lucky for them, i hadn't unpacked the product or removed any parts) They spent the next week hoping that the person who received my order would be equally honest and responsible so they did not re-ship my order. after numerous phone calls they finally decided to ship to me again, but then notified me that i would have another 3 week wait for the product.

Their claim that they contacted me many times and I ignored them is NOT true . I had one call AFTER I POSTED MY INITIAL REVIEW and I returned it, but the person was not in. I did leave a message, but never received another call. "

"I am extremely impressed with my order with this company. I ordered 3 professional Rainbird sprinkler valves on a Thursday and got my shipment on Saturday. I also got one of the lowest price around (after searching through the net) and paid the lowest amount for shipping. I will ship there again."

"I happened across BuyPlumbing.net in a Google search for a sprinkler replacement part that none of the home stores carry. They would rather sell you the $8.00 Rain Bird sprinkler than just the replacement head. I found them on one of those comparison shopping sites and their prices listed were the lowest. I paid $2.79 each for a dozen of them with the highest price shown by other stores at $3.99. Shipping was $8.42, which I thought was a bit high for shipping something that weights about four ounces but when the package showed up only three days later across multiple states and the package was 1 pound minimum by UPS, I figured they were probably not pocketing a lot of the shipping cost, and besides, added less than a buck apiece to the cost and I'm no longer spending $8.00 each at the home stores.

Th"

"I ordered a Grohe faucet and escutcheon plate. After a rough start to the process, the company did an outstanding job delivering the products that I ordered. "

"Placed order online for a Geberit waste and overflow trim kit. The price was very good and I received it in 3 days. Very pleased."

"It's reassuring to work with an online company that stands behind their products and values customer service. Thank you Tiffany for your help."

"Buying a toilet on line could be tricky. I've learned to use all sorts of resources for DIY projects. I used other web sites to review the products I was considering. Once I knew what I wanted I read reviews of internet resellers. I purchased a toilet from BuyPlumbing.net. Order confirmation and updates were timely. The product was in stock and as listed. Because of it's size/weight it was shipped as freight and it was delivered by a courteous driver of Semi tractor/trailer down my country road. It was in pristine condition. The price+shipping fee (final price) was less than I would have paid if I'd driven 60 miles to a major home improvement center(plus tax). I've no complaints.
"

"Ordered a Toto Ultramax II toilet and a CFG kitchen faucet. Decided to order by phone, not online, just for the reassurance that they could ship something that big and fragile without the shipper smashing it into smithereens. The lady at the other end was reasonably knowledgeable about the products and assured me that the order would arrive intact.

Two days later, the truck was at my door (complete with a driver who wanted to talk about Jesus for a half hour - bleccch) and he carefully moved the pallet into my entrance-way with the contents intact.

In short, a totally smooth transaction. I was pleased with the pricing and the promptness. How could I not have a very positive impression of this merchant?"

"I will say that Buypluming.net has made me a satisfied customer. We ran into issues with a for shower faucets that I had purchased. They showed as available online, but with the quantity I purchased they were backordered. Tiffany went above and beyond to make sure that I was taken care of. Thank you for taking the time to get back to me and keep me in the loop. "