"They promise one thing and give you something else. They are not professionals, VERY BAD CUSTOMER SERVICE, and terrible connections. "
"Accounting department is terrible. My bank has made the payment and Bluetone claims they have not received it and they had sent my account to collections without even any notification that my payment did not go through.
my bank provided them with the proof that they deposited my check and yet they still can not locate. "
“We apologize for the inconvenience, please note that customer satisfaction is our priority. We are sorry to hear that you had issues with the payment, but we regret to inform you that the check was missing the correct information. The account number was missing, the name and address on the check were not matching the ones on the account which caused the check not to be posted on your account. Please note that your account was put into pre-collection status and our customer service representatives tried to contact you multiple times in order to inform you about the status of your account. For any other inquiries or assistance, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!
”
"price jump today for tomorrow with 500%!!!!!!! Also a lot of times using Viber as a connection."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that our rates for each country around the world are based off of what each particular country charges for incoming international phone calls, therefore if some country increased or decreased their rate for incoming phone calls those changes will affect the rates on the market as well resulting in an unexpected rate change. Please note that whenever there is a change of rate we are always notifying our customers on their invoice one month prior to the change. Please note that the best way to review our new rates is by calling customer service. For any other inquiries, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”
"they called me and asked to try out 10 mins for free. in a week I receive a bill. almost $2.00 of the bill are for sending the paper. when calling internationally only 4 of 10 free minutes was for actual talk rest went for dialing, ringing. got charged for 4 mins that were supposed to be free, 6 mins are a rip off. Will never use this service again."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state and federal taxes apply on top of the usage. You received the promotion for 10 minutes free and the credit was applied for the cost of the phone calls placed to Ukraine, but not for the state and federal taxes calculated on top of the usage. Please note that the $1.99 bill processing fee is for us to send you the paper bill in the postal mail. If you wish to stop receiving the paper bill to avoid this fee, you will have to register on our website and then let us know when you completed this so we can mark in our system to stop sending the paper bill. For any further inquiries, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!”
"I was not made aware of all the extra charges that were put on my bill in addition to per minute usage. Impossible to get hold of human operator. Wait times about 30 min. Finally when spoken to, the first operator refused to remove undisclosed charges and refused to call the supervisor. The second time called (after ridiculous late charge was added to account with only 59 c unpaid balance, still long wait time but at least the second operator was courteous and removed most of the charges. Still, cancelling the account."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state and federal taxes apply on top of the usage on every invoice. Please note that you may try our all-inclusive rates which include all your state and federal taxes, carrier charges, and service fees. There are no hidden charges. It’s very simple and straight forward. Please note that BlueTone charges no continuation fee for using its services. However, if your bill is past due, a $4.99 continuation fee will be added to your bill. For any other inquiries, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!”
" I never was tricked by someone like blue tone. I'm still your coustomer just to see whwre BlueTone stop to trick people!!!!
Still wait to be contacted by people who offer yours services!"
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Can you please provide us more info regarding the issue you experienced. You may also provide us your phone or account number in order for one our customer service representatives to contact you regarding the issue. For any other inquiries, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!”
"respond to my need ,price wise reasonable"
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
"Nice Bluetooth, few bugs but overall it's do the job "
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
"Nice polite and effective conversation. Dissent price."
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
"Thank you for your patience cause of my late payment."
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
"Blue tone doesn't care for long time customer that I use the service alot never have better rate, to expensive when I compare with other service providers, after 4years I didn't get my loyalty. "
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that currently we do have a better rate to offer for Ethiopia. Please note that the current best rates we have for Ethiopia are 25.9 c/min for landlines and 25.9 c/min for cell phones. In order to activate the current best rates please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best Regards!
BlueTone
Connect to your world!
”
"Blue tone charged me for 20 1minute calls. As soon as u dial a number, its registered as a 1-minute call automatically. None of these calls went through, extremely frustrating and unreliable.
Only 3 calls went through costing $1.17, yet my bill ended up being $9.56 wow! I sent an email to cancel my account as soon as I saw my bill.
customer service calls me back a few weeks later, reviews my bill, took off the 1 min calls and reduce my bill to $5.17 - good deal right? So I said to her i will pay right away. And please cancel my service.
She said these discounts ONLY apply if I DO NOT CANCEL my services!!!
what a bunch of liars. I cant believe this company, making so much money would haggle over $4
I said to her, let's leave on good terms. I pay the 5.17 and u cancel. She said NO
WOW, talk about customer service.
For me, paying the $9.56 is not the issue. Its the principle, whatever happen to ethics n integrity???
"
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that the company cannot guarantee that the other party will be available to answer at the time of your call. Our responsibility ends once your phone line is connected to the phone number you are trying to reach. Ringing is considered a connection and without valid connection issues reported, request of credit will be subject of denial.
For any inquiries, please contact Customer Service 855.225.9914 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). You can also e-mail us at customer.care@btone.us with the requests that you have and we will contact you as soon as possible. Best regards!”
"The hidden charges are very high if you fail to pay on time. I received the bill of $38 in 3rd month for $3 in April!!!! I was not informed about the high hidden charges."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that on every bill there is notification that if the bill is paid past due you will be charged Contination fee $4.99. If a bill of $3 was not paid for two months it is impossible to become $38 except if you had usage on those two bills also. For any inquiries, please contact Customer Service 855.225.9914 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!”
"Takes long time to get connection to desired location, for diffErent reasons.
1). Your service telephone line has been busy to many times.
2). There are difficulty to get connected to desired location, and sometimes conversation gets interupted. I am sure these inconvenience will be fixed in a ne-ar future.
Thank you. E. F. "
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Can you please provide us more details so we can locate your account and report this issue? For any inquiries, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Also, feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
"very good , good,good, good, good, good."
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
A rep from BlueTone, BlueTone Telecom, has responded:
“We apologize for the inconvenience, please note that customer satisfaction is our priority. We very much value your input and work hard to create better service and experiences for our customers. Your message has been forwarded to the appropriate department for consideration. Please note that in order for us to troubleshoot what is causing your connection issues we will need the destination phone number you were trying to reach as well the date and time of your call. Once that information is submitted a trouble ticket will be opened to fix the matter. For further assistance, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”