"I am very satisfied with your services !"
"verry nice people to work with!"
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!”
"Very often can't reach anybody whole day, guys do not hear me properly all the time while I can hear them very good, delay all the time. Very rare can communicate fine."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that in order for us to troubleshoot what is causing your connection issues we will need the destination phone number you were trying to reach as well the date and time of your call. Once that information is submitted a trouble ticket will be opened to fix the matter. For further assistance, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”
"My overseas conversations cost me more then when I was using prepaid long distance calling cards.
For that reason I am no longer a costumer of Blue Tone "
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state and federal charges are applied on top of the regular rates, therefore the cost of the calls might be higher than the usual long distance calling cards. Please note that our company provides customer service or technical support for any issues you might experience, unlike the pre-paid calling cards which do not provide any assistance to the customer. For more information and further assistance, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”
"Tells you that you will pay 10 dollars for unlimited talk .
Talked twice first month and the bill was little bit less then 30 dollars .
I cancelled this subscription at once after that .
Would never recommend this company ."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that the preset plan for unlimited phone calls to more than 50 countries costs $9.99 per month and is valid for one telephone number only. Please note that state and federal taxes are applied on top of the preset plan. Please note that if there is an unpaid invoice there will be a continuation fee which will increase the amount of the bill and also the previous balance will be included in the current invoice. For more information, please contact Customer Service 617.752.9151: (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”
"Hidden charges, overated fees, customer service not helping"
“We are sorry to hear that you had negative experience with our service, please note that customer satisfaction is our priority. Please note that the rates shown on our website are correct but the original taxes apply on top of the rate when the statement is created. If you want to pay strictly the rate per minute with no other charges, you may try our All-Inclusive rates which include all your state and federal taxes, carrier charges, and service fees. There are no hidden charges. It’s very simple and straight forward. For more information, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”
"Hidden costs in terms of so called "carrier charges" which hikes the price 20%"
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that the carrier charge is not a hidden cost or fee. The carrier charge is a fee that is paid by the customer to our carrier based on the contract that we have with them. This charge is being imposed to recover amounts for regulatory costs, for telecommunications services for the speech and hearing-impaired, local number portability, governmental mandates, and North American Numbering Plan administration. This amount is a certain percentage of your Account Usage (cost of the calls not including taxes). We are able to lower the percentage of it but we are unable to remove it completely from being charged. For more information, please contact Customer Service 866.300.2610 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”
"I am not able to cancel the service for the last few months"
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please accept this as an apology for not being able to speak with a customer service representative when you tried to call. We deeply regret any inconvenience this might have caused you. We are more than willing to address any issues that you might have through email or you can provide us with a contact number and a best time to contact you and one of our customer service representatives will give you a call back. Please note that our records show that our customer service representatives already tried to contact you multiple times regarding your cancellation request but unfortunately they were unable to reach you. For further assistance, please contact Customer Service 866.300.2610 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”
"I was told I would get a $10.00 monthly bill if I don't exceed 1000 minutes. I started using the service 2 months ago and I received 2 different bills, both exceeding the $10.00 monthly bill I signed up for."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that our preset plans work on monthly basis and on top of the amount of the preset plan state and federal taxes apply, therefore this might have caused your bills to be higher than the amount of the preset plan. For more information and assistance, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!”
"I only had it for a little over a month, calling my mother in Greece. The calls go through without problems and the rates are great compared to the phone company for overseas calls. I have not tried some of the features yet, like setting up direct calling number as well as getting a Call Me" number to give my mother. I will try those and review again later.
Good job Blue Tone!"
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
"I called 14 times to report that I was billed for the phone calls I never made. First, customer service agreed to investigate the issue and request telecommunication provider to trace those phone calls. I called back, nothing was investigated, customer service was unable to resolve anything except telling me what the balance due is, transferred me to managers but that line was never answered. Finally, when I called again, that was phone call #15, representative agreed to investigate charges, then she called me back stating that I made those phone calls because one of the numbers answered in Russian. After questions that I started asking her, she explained that because my primary language is Russian, I made those phone calls. After that she declared that the same opponent knows me. I called back that number and the person on the other line said it was a lie. She said that she explained phone representative that she speaks Russian but she does not know me. What a great way to treat customers!
I paid the balance due which was complete fraud and requested to disconnect my service immediately. That was the worse phone service I ever experienced. I give 1 star because there is no option to give zero or negative number of stars."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please accept this as an apology for not being able to speak with a customer service representative when you tried to call. We deeply regret any inconvenience this might have caused you. We are more than willing to address any issues that you might have through email or you can provide us with a contact number and a best time to contact you and one of our customer service representatives will give you a call back. Our records show that a full investigation was completed regarding your account and the phone calls that were placed through your phone number, our customer service representative already emailed all the details from the investigation after which a confirmation was received from the account holder that they did recognize the phone calls that were billed. Please let us know if you have any other concerns. For more information and further inquiries, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world!
”
"Spoke to family and friends in Hungary,...
Simple to use.
Easy access.
No wait times,....
Great audibility!
Awesome!"
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”
"Do NOT use this service.This is that kind of service where you end up to pay $1.00 per minute, taking into consideration what they charge you."
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that state and federal charges apply on top of the rate as regular. Please note that a continuation fee is charged automatically whenever there is a passed due balance, therefore if you had any previous unpaid balance this might have caused an increase to the remaining balance. For further assistance, please contact Customer Service 866.730.6959 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”
"- very difficult to get a person at the customer service
- i was waiting more that 40 minutes to talk with someone "Next available agent" from customer service to cancel their service
- I'm still waiting now in line to cancel this contract
"
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please accept this as an apology for not being able to speak with a customer service representative when you tried to call. We deeply regret any inconvenience this might have caused you. We are more than willing to address any issues that you might have through email or you can provide us with a contact number and a best time to contact you and one of our customer service representatives will give you a call back. Please email us the question/issue you have and you can be assured that it would be taken care of. Once again thank you very much for contacting us and we hope to hear from you soon.
BlueTone
Connect to your world!”
"warning hiden fees,start at 10 $/month unlimited and ends up to 25.88/month"
“We apologize for the inconvenience, please note that customer satisfaction is our priority. Please note that the preset plan for unlimited phone calls to more than 50 countries costs $9.99 per month and is valid for one telephone number only. Please note that state and federal taxes are applied on top of the preset plan. We noticed that you have activated two unlimited preset plans for two of your registered telephone numbers on your account, therefore the amount on the invoice was increased. Please note that you may have one active unlimited preset plan for one of your registered telephone numbers and pay the rate by minute from your other registered telephone numbers. For further assistance and more information, please contact Customer Service 617.752.9151 : (Mon-Fri) 9am-10pm (EST), (Sat-Sun) 10am-4pm (EST). Best regards!
BlueTone
Connect to your world! ”
A rep from BlueTone, BlueTone Telecom, has responded:
“Thanks so much for your comments! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions. Customer satisfaction is our priority.
BlueTone
Connect to your world!
”