"excellent service and sound quality is amazing"
"Great custumor service , online easy access and chat oportunity for any questions. "
“Thanks so much for your review! We are glad to see that you are happy with our services. Please e-mail us at customer.care@btone.us with any suggestions.
Happy Calling!”
"My experience with Blue tone app is - if I make one phone call, after that I cannot dial the same number within the day. It is upsetting, because it wasn't what I signed for. Many times actually whenever I try to dial someone abroad, the system just drops me off.
And the first bill I received- it was suppose to be 10 mins free, and I probably talked about 3-4 mins over all, and was charged $8 and change... something is not right.
The two decent calls ( one made this month), I was able to make were good quality though, no echo, or anything confusing"
“We are sorry to hear that you are not satisfied with our services. We apologize for any inconvenience this might have caused you. We have e-mailed you to gather more information so we can investigate this matter further.
Please feel free to contact customer service and speak to a live agent regards this mater.
Your satisfaction is our priority.
BlueTone
Connect to your world!”
"I have used this service for last 8 yrs or so and service is awesome ...hassle free and clear connection everytime. I just hope that I will never need their customer service."
“Thanks so much for your review! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions regarding the concerns you have and you can be assured that it would be taken care of.
BlueTone
Connect to your world!”
"Just say great, service everybody should have"
“Thanks so much for your review! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
"every time when I use Blue Tone the connection is very bad,interrupted and can not connect.We have a lot to work on what you started."
“We apologize for the inconvenience. Please note that we e-mailed you so we can receive more information regarding this matter. Your satisfaction is important to us. Feel free to e-mail us with your concerns at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
"Very quick and good solutions for my Bill problems. I will see next month about administration fees and free minutes. Thank You Blue Tone."
“Thanks so much for your review! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
"The company sales people will contact and sell you on a pay $10 and use 1000 minutes a month. Noone will tell you that you have to pay $10 even if you don't use any minutes.
When callIling them , they will wave the late fees, but nothing more. Service is ok, not the best in the VoIP world. Overall , decent service "
“Thanks so much for your comments! We want to inform you that our company does not charge the plan if any minutes are used. We have e-mailed you to gather more information so we can investigate this matter further.
Please feel free to contact customer service and speak to a live agent regarding this matter.
Customer satisfaction is our priority.
BlueTone
Connect to your world!”
"Great service, good price."
“Thanks so much for your review! We are glad to see that you are happy with our services. Please feel free to e-mail us at customer.care@btone.us with any suggestions.
Happy Calling! ”
"The company has a hidden charges, but the agent told me that there are none !!!! After that, I can not trust the company and use its services. Moreover, as a result of your prices are not cheaper than other"
“We are sorry to hear that you are not satisfied with our services. We want to let you know that all our fees are displayed in the invoice and none of them is a hidden fee. We have e-mailed you to gather more information so we can investigate this matter further.
Please feel free to contact customer service and speak to a live agent regards this mater.
Your satisfaction is our priority.
BlueTone
Connect to your world!”
"Excellent customer service, great prices, but sometimes is difficult to get the wanted number, especially overseas."
“Thanks so much for your comments! We have e-mailed you to gather more information so we can investigate this matter. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
"The custmer service agents and the marketing people are very deceitful. I paid over $20 for around 5 minutes of talking with Belgium, because the people at Bluetone sold me one thing and charged me for another. When I complained they said they don't have a refund policy and offered me credit like I would keep using their services after all they put me through. Never again! Lousy company! Stay away, good people! "
“Thanks so much for your comments! We have e-mailed you to gather more information so we can investigate this matter. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
"Happy with rates...connection..."
“Thanks so much for your review! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
"You did't tell me about hidden fee you have! Like any others! In your bills it calls "Transporter Surcharge". So you low rate means nothing. And call quality is not that good I had in my previous company. Echo is all the time. Can't get connection from first try. And I was charged for 1 min of unsuccessful attempts.
I regret that I changed long-distance provider"
“Thanks so much for your comments! We have e-mailed you to gather more information so we can investigate this matter. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
"Since I changed my services to your company, connections were pretty bad, but last few weeks it's impossible to talk on the phone. The connections are so bad, braking up and then it is like taped, so it is repeating everything what people on the other side told me before. It is constantly happening and because of that I am planing to talk to someone to handle this problem and also consider to waived my charges as my conversations didn't go over tree, for minutes. For this reason I had to use my previous company in order to complete the conversation."
“Thanks so much for your comments! We have e-mailed you to gather more information so we can investigate this matter. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”
A rep from BlueTone, BlueTone Telecom, has responded:
“Thanks so much for your review! We are happy to hear that you are pleased with our services. Feel free to e-mail us at customer.care@btone.us with any suggestions.
BlueTone
Connect to your world!”