"I will NEVER buy anything for Brandsmart again. Like the other writers, I got shafted on my warranty. Yes, I got upset when they refused to help me, but they got ruder and ruder until I walked out. What does their protection plan cover? NOTHING! Do not shop here. "

"This company's repair service is very shady. I brought an $600 laptop with extended warranty that was an extra $300 dollars. And when I took it inside the store for repair weeks later the repair techs tell me the damage isn't covered in the warranty. I feel as if I just hands these guys an extra $300 for nothing. These people come up with lies so they won't have to apply your expended warranty to your item for repair and also they say your damage isnt covered under the extended warranty so they dont have to give you store credit. My advice is to always buy retail price. A little more expensive but its worth your time and convenience. I've never had any issues returning anything to a store for whatever reason until I purchased from BrandSmart. Im starting to see why they are on the decline."

"This was the worst online shopping experience ever. I purchased a washer and dryer. The next day I called to see if all the parts were included. The person who answered the phone was extremely rude and disrespectful. She hung up on me a few times until finally I reached her manager, who was very nonchalant about the entire situation. He proceeded to tell me the accessories did not come with the machines and that they has to be brand new if I wanted the deliverer to install them. He also stated I could not add those items onto my order that I had to purchase them seperately. I purchased the accessories from my local Lowes store. My delivery time was today between 10 and 2 pm. I received a call from someone at brandsmart at 12pm saying they should be at my home in the next hour and a half and will call thirty minutes prior to arriving. Well they didn't show up until 3pm, waisted my entire day waiting for them when I could have been running errands and getting other things for my new place. And to top the cake, when the washer and dryer did finally get delivered, I was told they won't install anything because my accessories were not purchased with them. Again, this was the worst online shopping experience ever. I will never spend another dime of my hard earned money with them again. I also discourage my family and anyone else from shopping here. As a customer, someone who is paying for a service, I will not pay for this type of service. I'd rather pay retail price for any item then to make another transaction at this place"

"Do not buy anything here that you would need service. If you cannot affort to replace the item buy it elsewhere. This is the second time I encounter terrible service. The protection plan they sell you is a rip off. They take for ever to repair and to replace is a nightmare. First time it was with my sound system at home. It was inconvinient and took over 3 months to resolve. Now it happened again with my refrigerator. Here I am 3 weeks later waiting for someone to repair. This is not inconvinient this is inhumane. "

" I went to BrandsMart USA to get my new iphone & the expereince was GREAT!!
I recently had my iPhone stolen & they were all very sympathetic & provided me with excellent customer service throughout the entire process
I can honestly say they made the replacement process so easy, they are GREAT
I WILL ALWAYS BE A BRANDSMART USA CUSTOMER :-)
love the store!!!"

"They sell an extended warranty, when you need to claim the warranty they look for excuses to not apply the warranty. They are LIARS!!!!!!!!!!!!!"

"Worst service ever!!!!! I have to say everything seem to start out great, I visited the west palm beach fl location on 8/31/2014 and was looking to upgrade my tv at home. After looking at several items I was completely sold by the salesman Ramon on a 60inch sharp 4k ready tv. I have to say that I was really looking forward to getting this monster home and playing with all the features of this great tv. After going thru the application process for financing I am informed that the tv was not in stock. The closest store was 50 miles away in sunrise. Well after everything I set up to drive down and get the tv the next morning. I went down and purchased the tv on 9/1/2014. I was told by the sales man that he was going to throw in the service contract but that was not the case he just lowered the price to cover the cost of the service plan. This does not sound like a big deal but it will come into play soon enough. After just 12 days the tv began to do some very strange things. First it seemed to need to warm up before it got going with the colors looking very washed out for the first few minutes the any sold black images would strobe black and grey. I returned the set on 9/13/2014 and got another set. It appeared to be working great until we Tried to use the online features where the screen would go black an the tv would become completely unresponsive. This after just 12 hrs. I again had to disconnect the tv and take it yet again to brandsmart. After talking to the merchandise returns manager I was told to go into the store and speak with someone about possible switching to a different set. I went in and because the set was on sale at the time I purchased it I would be unable to get a set with similar features ie 240htz 4k ready or 3d since all the other models would come with a substantial increase in cost. Never mind the fact that the same tv was nolonger on sale and was now 200 dollars more then I had paid for it. I asked to seep with the manager on duty and instead was referred to one low level supervisor after another. On told me that the took my set to the back and found no issue. I asked to be brought back and shown since now I an a lier and was immediately pawned off on to another supervisor that refused to take me back to prove their claim. I guess I have nothing better to do but take TVs home and connect and disconnect them for no real reason on my day off. I was told by the next supervisor I really wish I remembered his name but he appeared to be of West Indian decent that they do not make the TVs and that he did me a favor by giving me my money. Really? It was a favor from brandsmart to give me my money back on a tv that I had to return twice in 12 day. He would go on to repeat this several times in the course of our interaction until I had to firmly explain that there was no favor done here it is the policy of brandsmart to do just that within the first thirty days. Now I arrived at brandsmart at 1pm it was now 4:30 pm and still no progress. I was even told at one point to just take my money a leave. What great service!!!! Finally after 4 hrs the one bright spot arrived when Sing the tv supervisor having been brought up to speed with the situation was able to work something out and get me into a set that had most of the same features except for the 4k feature. Even though it was more he got me a girt card to cover all but 14 dollars of the difference but since the price of my original tv was lowered by the dishonest sale rep to cover the service plan no the new set has no coverage. This makes me very uncomfortable with all the issues but since I now had no tv at home and 2 kids I was not left with much If a choice. It drives me crazy to thing that with the amount of money that is spent on these TVs that brandsmart does not stand behind there products and when things go wrong there service could possibly be this bad. Going as far as to act as though doing nothing is actually doing me a favor!!! Need less to say that I will be taking the rest of my big ticket purchases down the road to best buy from now on!!!!!"

"do not shop here! they have no customer service and after they have your "warranty" money - they forget that you were a customer. shop anywhere else, even if you pay a few dollars more, it will be worth avoiding the hassle of this company. they outsource their warranty repairs and the warranty group has no communication with the service department or customer service. it is an obscene mess and jumble of aggravation. the people that work for the company, namely linda solois, irene, renee and miriam in customer relations have absolutely no clue what customer service means. your telephone calls are transferred and transferred without end and what is likely in hopes of just hoping you will go away. I cannot go away because they own my warranty/service contract. just shop anywhere else!"

"I purchased a washer/dryer at the Brandsmart on Buford Highway in Gwinnett, GA. This has turned out to be hands down the very worst decision since purchasing our first home.
The delivery man came in with dirty shoes and hooked up our washer and dryer incorrectly. On his way out he made the comment of "Oh, did I make all of this mess?" Referring to his dirty shoes leaving marks all over our floors. Never once did he offer to clean it but instead left.
My husband and I had plans to go out of town and fortunately I happened to notice a stain on our ceiling that was growing. This was due to the fact that the delivery man either did not know how to hook up a washer or did not care to take the time to do it correctly. We called Brandmsart right away and were told that two people would come out to fix the washer and an adjuster to look at the damage.
The thing is, if I called the customer service center I would be put on hold for anywhere from 16-35 minutes. However, my husband and I quickly learned that if the pressed the button to be transferred to the sales department, then someone would pick up within the first two rings. It is very disappointing to know that we waited several hours in total when the sales department picks up in seconds.
Once Monday came 1 person came to fix the hose connection. He asked my husband how he was able to remove the hose and told him that whoever installed it obviously did not know what he was doing because it was so loosely connected.
However, after being on hold again for extended time, my husband was told that an adjuster should call within the next TWO weeks. Obviously this was not okay with me so I called back, and finally was able to speak to a manager. He had someone call us that day.
Unfortunately, He is stuck with a lackluster team who doesn’t seem to know how to complete their jobs. An adjuster came and took pictures and said that the whole ceiling would have to be painted. He let us know that someone would be out on Saturday to fix the damage.
A man confirmed multiple times that he would be there Saturday morning. He did not end up showing up until nearly 3:00 and he just walked in with no supplies. He looked at the wall and said “Yeah, I’ll just paint that stain.” So we told him he needed to paint the whole ceiling. He kept saying “Alright, I’ll take care of y’all.” And he told us he would kilz the stain, let it dry for about 15 minutes, then paint all of the ceiling so that it would all match. He asked us what he wanted and we told him by the end of this whole debacle we would like the house to look as it did before Brandsmart ever touched it.
The only thing he asked was that he could come back on Tuesday. He said that this way he would be able to bring a ladder, plastic and so that he could have more time during the daylight. We agreed to this on the condition that he painted all of the ceiling.
My husband stayed at home again (now the 4th day that we have given up for this ridiculous issue), and DeMarcus shows up with only one small can of paint. He has to borrow our step stool and only paints the stain. He doesn’t even paint it well enough to hide the water damage. He said to call in a few hours and refused to paint the rest
In all honesty, if we really wanted this to be TRULY resolved, then they would have to replace the sheetrock in the ceiling and fix underneath the flooring of water damage. We agreed to allow a sub-par repair under the conditions that they would at LEAST paint the ceiling (something ALL parties agreed to).
At this point, I am completely appalled and disgusted at the fact that a company with such horrible service can grow to be such a large corporation. I understand that this was the fault of the delivery service, but you as a company choose who delivers your product and that is the final interaction we as customers have in relation to Brandsmart. I can guarantee that with service like that it will be very hard to find repeat customers. I honestly am at my wits end and have no clue how to get my point across so that someone will actually take this seriously. At this point I am truly traumatized from ever purchasing anything from them ever again. I have never dealt with such poor service and workers who don’t seem to even have a clue of what they are supposed to do.
A worker at the company actually had the audacity to tell my husband that there was no point in his calling. As a first time buyer from Brandsmart I can pretty much guarantee that we will never step foot in a facility again, and will make sure that anyone we know will not get a recommendation. It is utterly depressing that this is supposed to be one of the happiest moments as first time home buyers moving in and enjoying our first home, and instead it has become a complete nightmare. I cannot enjoy my home or even enjoy thinking about my home because I have had to deal with this issue since I moved in


"

"Permit me this opportunity, to submit my absolute disgust, pertaining to the BrandsMart location SawGrass Mall, in Sunrise.

Based on the impressions from a few of my work colleagues, associates, and also my prior experiences, as they specifically relate to the BrandsMart customer service experience; we were literally blown away (to say the least), with the scant disrespect meted out, almost every time your SawGrass Mills store location in Sunrise 33323, was contacted. Simply put: The general attitude of the sales staff, is a lot left to be desired. They are rude, obnoxious and overly discourteous, with respect to how they interact with customers' questions, queries, and/or legitimate concerns. So much so, that this unacceptable, and inexcusable behaviour has unfortunately become the rule rather than the exception!

Consequently, we have just finalized a $178,500 dollar order, with your competitor 'Best Buy' who apparently respects, values, and generally appreciates the significance of the 'customer' as a whole.
"

"Placed an order on 12/20/2013. Products appeared as IN STOCK. They CHARGED MY CREDIT CARD immediately. After a couple weeks I started calling and every time they said something different. Sometimes they told me there was no stock, but their web page still showed IN STOCK. Sometimes they told me they would deliver in a couple days. Just this past Thursday they told me they would deliver the following Monday. Their website still showed IN STOCK. The lady I spoke with told me NO PROBLEM we will deliver on Monday...somebody will call you 30 min before arriving with the delivery. Monday passed, I called today (Tuesday) and was told that they didn't have stock and apparently have not had stock for a while. So I asked to cancel.

In summary, they charged my credit card immediately without having stock and 2 months later, after repeated promises of delivery, they finally cancelled. Hope I can get my money back. What an AWFUL EXPERIENCE!"

"the absolute worst place to do business on the internet. I ordered a heating pad, it was defective, they would not pay postage for the return or to me, when I called twice today to ask about covering the postage ($15), they put me on hold until the call was dropped, HORRIBLE SERVICE!!!!!!!!!!!!!"

"We were brought to BrandsMart USA in Kennesaw, GA in a bit of a bind. Our receiver literally blew overnight. Sean Chancer was introduced to us via customer service/returns. Upon making his acquaintance he literally took us to where we needed to be, provided the information we needed to make an informed purchase and was very knowledgeable in knowing what components needed to be purchased in order to keep in the same quality we were used to. Sean was happy to help, eager to please and very personable - and my 3.5 year old daughter adored him! I would not hesitate to purchase again from BrandsMart, but I would INSIST that we deal exclusively with Sean Chancer in the future. Thank you Sean and thank you BransMart. "

"went to Brands mart at Saw grass mall Florida 07/16/13 to return a music center which we were not satisfy with on returning it there was a slight damage on on of the the speaker box which happen during delivery now this merchandise cost $1631.19 the manager Mr Gavin Kelly refuse to refund our money had to call there customer service then on doing so a refund was issued Gavin Kelly was not very helpful."

"The delivery service sucks! They have a six hour delivery window, which means you wait all day. I spoke with two separate, so called, customer service representatives and was told by one, "it is what it is!"

I finally had to send a complaint by e-mail to get someone reasonable on the telephones. She agreed to a two hour advance phone call so i would not have to sit around all day.

My advice, don't use their delivery service if at all possible."